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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This is avlife saver. I cdnt believe how much i got to do for my loved one with so little monies. We are both very pleased thabk you pigeonly!
Date of experience: August 31, 2020
I don't even know where to start. It seems like Pigeonly doesn't care about you being in contact with your loved one. They just want your money. I was stupid enough to prepay knowing the date my husband was coming home. My husband kept on having issues after issues using the number they provided. I called multiple times to complain because what's the point of having their number where my husband is calling my direct out of state number and paying 21 cents a minute? They kept on telling me that the number is working and they don't see why he is having issues. After 2 weeks of having the issues where occasionally he was able to use the number and 90% of the time he could not I had had enough. I told them to refind my money and cancel the account or fix the issues. The lady on the phone told me I will get someone to look into the problem and see what can be done. One week later - no call. I received an email today that my account was closed. What?! Where is my money? I called again and talked to Angel who promised to take care of the issue and see what can be done. She did tell me that the company has been doing some work on the system for the last few weeks and that's why my husband has been having issues. NOBODY TOLD ME THAT! After 45 mins on the phone she asked if she can call back and still promised to fix the issue. We agreed on the time she will call back - nothing. No call. What kind of company is this?
Absolutely terrible! They say they care that you stay in touch with your loved ones? How? By taking the money and cancelling my account? Please learn from me - run while you can. Terrible terrible company.
Date of experience: March 11, 2020
Hello Gina. We deeply regret the experience you went through when utilizing our services. Instances like these require speaking with someone on our management staff. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you..
Im please with the prices and what yall other for us to send inmates. I was having trouble about a service talk to representive very nice and heplful
Date of experience: September 28, 2020
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
I have a lot of friends it made some bad choices and ended up in a bad situation that got sent away for a while. I pride myself on being a good friend and not forgetting about people because they have been sent away- especially when they are some of my best friends... Ihey tried to write them all letters but then if they call on the phone the letters seem like old news because I already spoke to them and told them everything that was in the letter or I end up just throwing it away because it's old news by the time that I remember to stamp it and mail it. It seems that if I'm not out of envelopes I'm out of stamps if I'm not out of stamps I'm out of paper if I'm not out of paper I have no pens I can't seem to get it together with writing and mailing a letter so I end up sending them nothing at all even though I think about them all day long. I found this app today and for only $0.99 yes that is a special but it's normally only $4.99 right on my phone I can write them a letter right on their app and hit send and they get it to my friend that is sent away for a while. No stamps no envelopes don't even have to get off the couch lol... The The scene goes for photos for $4.99 a month I can send as many photos as I want to them right off my cell phone don't have to get them developed don't have to send them in the mail nothing. The only downside I see so far is it I sent one letter and then I tried to send another one a few hours later and it said I had to wait because my first one was still being processed so even though the letters are unlimited I'm not sure how much time you have to wait in between to send more than one other than that life just got a lot easier!
Date of experience: October 13, 2020
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day.
I'm so grateful that yall or doing such a thing for the images I get to send pics for little to nothing to my son...
Date of experience: October 10, 2020
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones.
Wanted to add funds, message funds couldn't be added was directed to moneygram, they didn't have the correctional facility available
Date of experience: November 7, 2020
I am so sorry to hear that you have had such a hard time adding funds for the facility your inmate was located. We offer many services that may be able to assist you with what your looking for. So that we can better understand your concerns please give us a call at (800) 323-9895, M-f 6am-6pm PST.
You guys helped me out alot and answered my questions and everything if it wasn't for you I would of been going crazy
Date of experience: October 17, 2019
This company will help you to get tomyour loved one and there is no wait or confusion. Just click and send and your inmate is getting there mail.
Date of experience: September 24, 2020
Hi Cassandra,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Good work they constantly on it with email & etc. They found people i couldn't find thats why they got 5 starts they just need to do comissary
Date of experience: August 28, 2020
It was extremely easy to find and then set up. I didn't kniw where to look or call to find my friend Thank you
Date of experience: October 1, 2020
It made it so much easier to get. My photoes to a loved one and saved a lot of time. Great prices as well
Date of experience: October 29, 2020
Hi Karly,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience
Pigeonly is AMAZING, i am able to communicate with my loved one at an affordable price. Keep connecting families Pigeonly
Tip for consumers:
very affordable
Date of experience: February 3, 2021
Hi Zibele,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly.
Love this app its gud way to stay connected to your loved ones in jail or prison i keep in touch with my husband thru this app and its great
Tip for consumers:
Keep up with everyone
Products used:
Phone letters pics
Date of experience: November 10, 2020
Thank you very much for such a great review! We work really hard to offer you the best possible way to keep in touch with your loved one, so i am happy to see that reflected in the services we have provided for you and your husband! Thank you for using Pigeonly.
Its a very helpfull app my loved one its not very good remembering phone numbers this was a great way to sent him our phone number
Date of experience: October 10, 2020
Hello Karla and we thank you very much for the positive feedback. If you ever have any issues or specific questions, feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
I paid for the first month (March 2019), then canceled their service (April 2019). Three months after I closed my account, July 2019, Pigeonly started drafting money ($7.99) from my bank account 14 different transactions! When I realized it, I called them and they apologized and refunded my bank for 5 of those transactions. I've been calling them since November 2019 about the remainder of the money they owe me. It's now April 2020, and I've been given every excuse in the world as to why they haven't refunded the total amount yet. After asking for my new bank account info bc I had to change cards so they couldn't steal more money from my account, they say... since it's been more than 90 days, they can't refund it to my bank (not sure why the whole amount wasn't refunded in the beginning). Then they said they'll mail a check & I should get it in 30 days (February 7) I call back to see where the check is, then they say I have to fill out a form, and billing will email a form to me. They have 2 emails on file. I've never received a form or anything from them. I've asked them to email it while on the phone with me, but they say they cannot do that, only billing can and they'll do it within 24 hours, but never do. I've also been in contact with 2 different customer service ppl via email, same lies and run around. I've never experienced a company stealing money from my bank account several after their service had been discontinued. I don't understand why they won't give the money back they stole from me. I've called them NO LESS than 75 times regarding this. I made a claim with the BBB - Pigeonly replied several times stating they'd call me, but never have.
I suggest NOT to use their service! If you do, check your bank statements daily, and order a brand new bank card after you cancel your service with them to keep them from stealing your money later on. Google Pigeonly claims, I'm not the only one! They're definitely known for stealing people's money from their bank account.
Date of experience: April 10, 2020
Hello Jill and thank you the feedback. We take every claim of unauthorized charges very seriously. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
I made a payment for 3 months subscription for $57.99 but ended up canceling the same day because of misunderstanding on what it was I was getting. I made the purchase on the 8th of may was told 7-10 business days for me to see it back in my account. Called on the 20th of May and spoke with the representative named Shane and she said she would expedite my refund, To top that she told me that they don't refund? That it's final sale which I was NEVER TOLD THAT, then she puts me on hold and comes back to tell me that she will expedite my request. No email in regards to confirmation on me going to receive my request and still no refund after more days have past. I've worked in customer service for many years and never treated a customer the way I have been treated. I have a loved one who is incarcerated and the prison he is at do things differently so therefore there was no use for me using this subscription. All I want is my refund I shouldn't have to wait this long omg. ANOTHER UPDATE! 5/30/2021. I called yet AGAIN and asked to speak to a supervisor & was told that one will call me in an hour I NEVER received a call back as promised and a damn email! Why reply back and just tell me they need to work on training? Where is my refund? It's been long over due IM SO SICK OF THE LIES FROM THIS COMPANY! I talked to how many different reps already and they all say the same bull$#*!
Tip for consumers:
SCAM
Date of experience: May 25, 2021
Hello Lushana,
We apologize for your inconvenience. We value our customers and the quality of our service, thank you for bringing your experience with Pigeonly to our attention and will ensure to provide more training in different scenarios to improve our customer service in all aspects. We always appreciate your feedback. Now in regards to your account, it is currently being viewed by an account manager who will get back to you soon to discuss the details on the phone. Normally all sales that are discounted such as your three-month subscription are considered final sales, due to the sensitivity of your case please allow us 24-48 hours to investigate where your account stands. We will call you as soon as we can, Thank you. Stay safe and best regards.
Fast and easy to use. I signed up my account within a couple of minutes. I wrote a letter and sent it out within 20min.
Date of experience: October 25, 2020
Hello Francine,
So glad that the sign up process was fast and easy. Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
My experience with Piegonly was great and very simple. I would definently advise others to use it. I give it 5 stars
Date of experience: September 16, 2020
Its so fast and easy and they found my lived 1 right away! It wa sso easy sending pictures and messages!
Date of experience: November 9, 2020
Kyra! We love that you love our service and we thank you for choosing Pigeonly! Thank you for your amazing review.
This was awesome and just what I needed to be able to contact my inmate quickly and easily. I highly reccomend.
Date of experience: September 15, 2020
Helped alot... made easy to communicate with inmate. Easy to use. Had no problem navigating web site...
Date of experience: August 22, 2020
I love it keep using it I'm in love wit this program great way to commicate thank you do much for the help to stay in contact thank you so much
Date of experience: September 13, 2020
It was really easy to understand and to use. Very quick and fast. Wasn't too hard to figure out either
Date of experience: October 28, 2020
Many thanks for this amazing review Casey! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
So far so good easy to find who I was wanting to get into contact with and easy to pay. Would reccomend
Date of experience: September 29, 2020
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service
Hello Cynthia,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things.