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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I really appreciate the convenience of your business. Keep making process! I will continue using this service, because it's reliable, I have recommended at least two customers to Pigeonly. Your customer service is also good! Thanks for serving the Prisoners.
Date of experience: November 4, 2019
Once again my account has been billed in error. This is the second time I have had to contact Pigeonly for incorrect billing. After being billed for $34.99 too early, I also could not log into the system to verify my billing.
I am requesting a full refund of my $34.99 back to my card IMMEDIATELY.
I signed up for a special offer that was supposed to be $34.99 for a 3 month auto pay. Next billing will be on Sept 23,2022 and I have my recipe which is attached for review.
After I have received my refund I will discontinue your services after my paid 3 month period. This company has on more than one occasion failed to bill my credit card properly which is very suspicious and can be reported as fraud to the proper departments.
I expect to hear from your company no later than 5pm central time today, 07/13/2022 concerning my refund.
Tip for consumers:
PAY ATTENTION TO WHAT YOUR ARE BEING BILLED FOR AND SAVE RECEIPTS.
Date of experience: July 13, 2022
The page is really confusing, I understand that it is something extra the jail dose for inmates to be in contact with their love ones but this web site and the one other jail have are extremely hard web pages
Date of experience: September 19, 2020
Hello Gabriella. We regret any confusion you have experienced regarding our services. It seems it would be best to contact our offices for an Account Manager. M-F 6-6 PM at 8003239895. Thank you.
I cancelled my subscription in February and have an email from Pigeonly support confirming the cancellation on February 11. I have been billed two months in a row since cancelling the subscription. Clearly, this company has problems. I would not trust them with your credit card number.
Date of experience: April 8, 2021
Hello Philip, thank you for bringing this to our attention, we will make sure to have any billing issue corrected for you, Please give us a call at your earliest convenience. Mon-Fri 6am-6pm 1-800-323-9895. Best regards.
So I thought this site was gonna be some bs but turns out this site is really awesome... I love the fact that I no longer have to use a pin and paper or buy stamps. Now I can write him occasionally with all the extra stamps paper etc lol... I'd recommend this site to anyone who's loved one is in prison or jail...
Date of experience: October 23, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I find this site to be easy to use or I can keep in touch with my inmate have calls that they can call home which helps them threw.the there time of lock. Up.the company is very helpful if there be comes a problem. I would most recommend this site
Date of experience: August 19, 2020
I have not found a better site then this to use to send my husband postcards with. They show up in a timely manner and are of good quality. He loves waiting to hear his name called to see what his post card looks like this time. Easy to use.
Tip for consumers:
The only thing u seen wrong was you have to wait for one to be delivered to do another. So make it a good one.
Date of experience: September 8, 2021
Hello Tanya,
We appreciate your feedback and glad to know that you're satisfy with our service. Your suggestion is very much appreciated. Thank you for choosing Pigeonly. Keep safe!
I think pigeon.ly is great overall, I really do. I think it's pretty cool how it's affordable as well; and there's so many options to choose from.The only thing I would say needs work or should be added is a possible font change, that would really make it pop. One more thing that could be added is keeping memories and track of our letters or photos that we send; and I think it'd be freaking awesome if those features were added.
Date of experience: October 22, 2020
Hi Shacarionne!
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are also grateful that you took the time out to leave us a review its actually a very new cool and interesting insight. Your feedback helps us to improve service for everyone thank you.
My friend said the pictures were a very nice quality. And they were received in decent timeframe. I feel like it should have been faster cause i printed and mailed some "after" I ordered them here (wasnt sure if the facility would receive mine) and mine got there faster. But not that much faster and Pigeonly's picture were better he said.
Date of experience: October 19, 2019
I love you guys are great. Thank you for helping us keep in contact with family and friends who are in prison or jail. I know that every person I know who's been there say that letters & pictures are about the things that they look forward to every day or week. It's what keep them going till their release date.
Date of experience: March 12, 2019
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
They were great until I noticed I was getting charged multiple times throughout the month. I had my bank stop payment, yet they are still pulling money from my account. I have contacted support( which is located in the Philippines) and they said I would receive my money back. I still have not received it. I also did not receive the confirmation email they promised to send.
Date of experience: April 17, 2019
I got a confirmation that this was free. Why do I need a credit card on file if it's supposedly free so far I like the service I only sent a postcard once I really don't need anything else. And then when I looked on my account it said that I was given a 3-day trial for $19.99 if I'm already got a plan that's free I don't need that one other than that it's a good app
Date of experience: June 15, 2022
Hello Quy, thank you for your review, we are happy to hear you are enjoying the services. If you have any questions or concerns about your subscription please call us at your earliest convenience so we may help you. We are open Monday to Friday from 6am-6pm, our toll free number is 1-800-323-9895. We look forward to assisting you, have a great day.
This makes keeping in touch and sending pictures to loved ones easy. I'm reassured that my boyfriend receives his letters and photos without being lost in the mail. This app sends you receipts when you send out letters or pictures. I love it!
Date of experience: October 25, 2020
Hi Julie,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Letters. Thank you so much have a wonderful day!
Miss leading to the people that look for a savings they charge you an amount and then other amounts are added to that I paid 1299 and immediately asked for my money back and was told no what kind of business does that?
Date of experience: April 5, 2020
Dear Shelley, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
After hearing about this website from my inmate, I decided to check it out and I am very glad I did. It is very simple to navigate and is user-friendly. They offer deals on a variety of services and make keeping in touch with loved ones a breeze, not to mention how much money I will be saving!
Date of experience: September 27, 2020
Seems like a good value, but ultra confusing and their charging system kept crashing. It still don't know what I actually signed up for or how to use the phone service or pay for it with their broken system.
Date of experience: October 17, 2020
We apologized for the experience you had. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you have any other concerns, please do not hesitate to contact us at (800) 323-9895. We are open Monday-Friday@ 6 am-6 pm P.S. T.
I'm so thankful of this app. Thank to this I dont have to go no where to print out my pictures and my friend in jail get it on time. This make us more happy every day we keep in contact much better.
Thank You Pigeonly
Date of experience: July 13, 2020
This is an amazing way to keep in touch with anyone who is incarcerated. It easy to use and you will get constant notification on your orders and it's faster than writing a letter. I'm so excited I subscribed to this online. Thank you so much.
Date of experience: September 15, 2020
Bought 1 month at $7.99. Didn't need it after a month, cancelled and thought that was the end of it. Nope. Got charges several more times. Called and had them fix it( on hold forever on the phone!) Got it reimbursed. End of story? No! They started charging again and now charging 3- times a week! Call AGAIN! On hold forever again! They are going to reimburse again.( now it's up to $32.00). I'm waiting to see how long to fix and then watch to see if more charges happen( actually having them blocked with my bank). Service for delivery was horrible. My husband didn't even get his letters till he was home for months! Be very wary of Pigeonly!
Date of experience: July 9, 2019
The business makes it very convenient to keep in touch with an inmate. Without the hassle of having to purchase writing material paper pens etc. I love the fact that the letter is processed wen done and inmate will receive it sooner and not have to wait the time limit of getting it thru the mail. So I give it a rating of 5 stars for excellent..
Date of experience: October 19, 2020
We are glad you get it too Stephanie, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
They are frauds! I ordered services. Web sites, phone, and pictures unlimited! Yeah right! You have to pay $25 to set your phone up and can only send pictures and web information once the previous order is delivered! It takes 2-3 weeks for delivery. How is that unlimited? I called and got refund. Then, they recharged my account. I called and have to wait 3-12 days for refund. Please, do not use this site to send anything! They are scam artists!
Date of experience: September 30, 2019
Their claiming the monthly service which was 19.99 would allow me to send unlimited greeting cards. So I signed up. Picked a card and dent it. About 5 days later I wanted to send another. Well, when I tried to send it Pigeonly didn't allow it stating I needed to wait for the first card to be shipped before I could send the second card. How is that unlimited. Clearly that is a limit they have set. When I contacted cust Serv they replied with this be. They said the reason is because they don't want the jail to end up returning or reject the cards just in case there are limits as to how many cards, sent separately mind you, an inmate can receive so they are protecting me. That's nonsense. First of all they should know all jail and prison mail regulations. As of today they have not cancelled my service which I requested, and are repeatedly attempting to get payment from my account. This is a bogus service and ate not professional at all
Products used:
Unlimited greeting cards
Date of experience: June 13, 2021
Hello Janine,
I apologize for the inconvenience of only being able to send one item per order until received by the facility. Again this is a precaution to ensure no mail is rejected, keep in mind not all facilities are the same as some may have limitations and others do not. We advise contacting the facility of your loved one directly to inquire about their mail restrictions. We are sincerely sorry you feel like you didn't receive great service and will make sure to provide more training to our agents to help better this concern. I would also like to include your account has been canceled as requested, please let us know if there's anything else we can do for you.
Have a nice day
Stay away from this company. They steal money from your account and do not reply to emails. They have taken over $80 in one month and tried to take more money today. My bank is dealing with it as a fraud case. I had to cancel my card in order to stop them stealing money from my account. Stay well away. I'm going to write this on every review page that I can to warn people about this company.
Tip for consumers:
Stay away
Date of experience: April 21, 2021
Hello Marie,
I sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Unfortunately, we did a system update and it duplicated some subscriptions. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895. Give us chance to fix this for you, hope to hear from you soon. Have a great day!
I finally caught onto how many times they've been charging my card since owning the service. Dating back one year they charged my card for $19.99 (11) times, $14.99 (4) times, $7.99 (58) times, and $2.99 (15) times. None of that includes the cost of the service. Almost $800 has been stolen from me by these guys.
Date of experience: March 9, 2020
Hello a. A. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
Pigeonly does provide you a call service but the additional fee isn't listen until after you have already picked a plan. You have to pay another company a fee for the calls you receive from the inmate. If that was stated at the very beginning, it would be a lot easier on everyone because there would be no hidden fees and no extra costs.
Date of experience: September 24, 2020
Hello Rhonda, We apologize for any disappointment you have experienced while attempting to sign up for services. There is no payment due until our customer's are fully made aware that some facilities require a payment provided in order to initiate services. Since this is not a requirement for Federal facilities, the disclaimer is withheld until a plan is picked. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Hello Stephanie, thank you for bringing this to our attention. We sincerely apologize for the inconvenience. We want this issue to be corrected as soon as possible. One of our representatives will contact you so we can discuss the details and resolve the issue as quickly as possible or you may also call us at your most convenient time at 1800. 323. 9895. We are open from 6 am to 6 pm pacific time Monday -Friday. Thank you and keep safe!