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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I was so surprised with their service. I didn't even know that this was possible. I was able to send pics to my loved one so they had a part of their family with them. Thanks pigeonly!
Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well.
I was freaking out because my I haven't heard anything from my other half since I last seen him in the back of a police truck. I've worried every since because I couldn't give him my number to call me. They told me about Pigeonly and it gave me comfort knowing he'll have my number soon so he can call me and put me on his visitation. And To reassure him that IM STILL RIDING SHOTGUN AND HOW MUCH I LOVE AND MISS HIM
I am a single mom with no transportation and a loved one in jail. With the help of Pigeonly, I was able to stay in touch with my loved one, send pictures and fund commissary without leaving my house.
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
Fantastic service and the best way to keep in touch with your relatives. I will recommend it to my friends and family. Very satisfied with reliability and customer service.
Very helpful. Made searching and taking care of my inmate simple. It's quick and straightforward. I recommend this to anyone taking care of someone behind bars.
Hello Brian, many thanks for your fantastic review. We work really hard to make sure our services are convenient, simple, and effortless to use.
You make excellent effort. Keep it up. Your will get best chances ever to get your dream when you're loyal to your work. You are one of them. You will not lose our expectations.
Hi Syed, we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
I love this it's easy to stay connected to your loved one you get grate deals and to send pictures order packages year I think it's the best I love it 100% you cant beat this
Hi Monica,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
This business is pretty amazing you can send pictures, post cards, letters, and regular cards. You can choose a card they have or you can create your own
Hi Meghan,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things. Thanks for choosing Pigeonly.
This is not worth your money at all. It takes a long time for the mail and pictures to arrive. And I canceled with them 9 MONTHS AGO and was charged 2 days ago. Called to get it sorted out AND WAS CHARGED AGAIN.
Tip for consumers:
THEY WILL CHARGE YOU MONTHS DOWN THE ROAD. SAID THEY WOULD GET RID OF MY CARD INFORMATION AND CHARGED ME AGAIN
Hi Claudia,
We appreciate you bringing this to our attention. We apologize for the inconvenience. Please know that your business is important to us and we give full attention to any issue you may have. Kindly call us on 1800. 323. 9895 at your most convenient time so we can discuss details as we have your information limited here. Thank you and keep safe!
Funny that I hired this company to contact my ******* who is in jail for cc fraud and this company fraudulently charged my cc. Had to cancel my cc... save yourself the trouble!
We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when visiting Pigeonly. I see that your main concerns are regarding your credit card charge. Please give us a call to further investigate your account. Again, my deepest apologies for your negative experience. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business and correct our mistakes. All the best.
Just an FYI - I had them blocked by my bank so they couldn't continue to debit my card and they used a different business name to get around that, so they were able to take money out again this month. I am going to have to cancel my current card and have a new one issued because they will not stop debiting my account. It's bull$#*! really. And then their customer service team wants to respond to this saying to call and they will take care of it. I CANCELLED MY ACCOUNT ON MARCH 4. Since then, they tried to debit my account for March, April, and May, after telling me that my account was cancelled and I would NOT be charged again.
Hello Amanda and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
It was hard to set up and understand and then when I called the person I spoke to kept having to hang up and call back because her reception was horrible. Also it cost way to much.
Hello Robin and thank you kindly for the feedback. We extend an invite for you to call in and speak with and Account Manager in order to look specifically what is causing frustration regarding your account. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you and stay well.
It hasn't let me down so far everything is running smoothly as it should I have no trouble finding a inmate I'm looken for it's just. A great app so far
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Good idea and would be perfect and convenient if pricing and cancelation was explained properly. And there was no false advertisement On greeting cards
Hello Brittany and thanks for the feedback! If you need further assistance, feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
Site was great. Not good with websites so it was a little tricky but great service. I understand the security but it could be a little more user friendly.
Hi Richard I apologize for any confusion you encountered, we really appreciate your business with us to maintain a connection with your loved one. Please give us a call if you need any more assistance.
Great way to stay In touch with your loved one and its cheap easy and quick. Very easy to use to send pictures to your love one to keep them up to date with the family
I just can't wait until I receive a call, a picture or a letter from my husband. My husband and I haven't really kept in touch but I have to start somewhere
Amazing site to keep in touch with your loved ones, the site is so simple and organized, I love everything about this site, I keep in touch because of this site
Tip for consumers:
Use this site you won’t regret it
Hello Teetee,
I am glad you enjoy our service, Pigeonly is committed to helping family members and friends stay connected in an easy and affordable way to keep you connected with your loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I love the great prices and the items available to send to my loved ones. I have nothing without being able to show the ones that I care for love too.
This is a very open and easy to understand service. It's not hard to figure it out and it tells you step by step and explains it! Would definitely recommend it...
They took money several times double and even triple times for nothing. Even a year after cancelling the account they still charged me $20 out of no where for nothing. Dont trust this comoany!
I think it has great potential. For families and friends to use just needs a little more icons to get to talk to your family faster and maby for first timers free phone call
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We will take your feed back into consideration! We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Gain trust and grow your business with customer reviews.
Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!