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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
My experience with pigeonly so far has been great. The only problems I have had is deciding what services I wanted and my login info.
I am loving this i can get to know how my cousin is doing while he away from home its very easy to use too.
Hi Alexandrea, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
It's great you are able to contact family members you haven't talk to in a long time this is one of the best things ever
Hi Kajuan,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I dont have any complaints, it's worked for my husband and I just fine. Prices are fair too. I appreciate the service
Chaunda, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.
I don't believe this site is legit. It's likely an inmate owns this site, and reaping all the benefits. Very clever idea!
Hello Tina and thank you for the feedback. We assure you that our site and services are legitimate and have been the leading Inmate Care company in the industry in 6 years. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss your perceived dissatisfaction in detail. Thank you.
Its pretty cool just cost to much. But I really enjoy writing my letters on here. Wish it was cheaper so I could do more on their for my babe.
Thanks for the awesome review, Maria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Thay are made best this ever. Many cute and so beautiful Cards wating for hurryup to get buy and catch out. There are many beautiful design is wating for choose your best Design.
Hello Rakib,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Great way to stay in touch loved ones n keep them in the loop while they are gone n behind that gate its a very great thing you have here
Jay, I am glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It was great and easy to use needs a nap and I've only used it once or twice so I'm trying to use it again right now to see if it works better than JPay
Hello Kimberly,
I am glad that you found Pigeonly as a great service and easy to use, we strive to make our services user friendly and easy to navigate through. I am so sorry that Pigeonly does not have an app at the moment, it is currently only online. But you are able to access the website on a phone, tablet or computer. I hope this information helped out, and we are delighted to have you as a customer.
Amazing way to connect with your loved one! Very personalized, always get your message out when needed.
Hello Ranee,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Pigeon is an awesome service. Highly recommended. Easy to use&quick delivery to loved ones during hard times.
Hi Renee,
Glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and we are even more delighted that you are a customer of Pigeonly.
Scammed me out my money. Months later still no service with my Son. Poor customer service, Poor Company. Y'all Pigeon Birds Can really go take a permanent flight to "HELL N REST N PISS"!
We apologize for any inconvenience you've experienced with Pigeonly. I can assure you that we are not a scam, Customer satisfaction is our top priority. I will be more than happy to assist you with any issues or process a refund if needed. How may I help?
This is a cool site where you can keep in touch with your loved ones. I love it. I would definitely use it again
This is amazing and I love how I can send post cards pics as many as you want just the service in general. Thanks
Dear Joy, Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. Thank you and stay well
I am so excited about this. I had to travel, and this is a great way of staying in touch with my L. O.
Hi Lisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
This app makes it so easy to keep in touch with my friends in jail. I was able to send a letter and pictures.
Great and easy to figure out and helps keep in touch with your loved ones in the time of need just a all around great business
Hello James!
Welcome to Pigeonly, we invite you to test out all of our six different services so you can take advantage of everything you plan has to offer you. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Stay in touch with loved ones. Fun and ways to keep you updated on your inmates always a now how to send and receive your funds.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
This pigeoly site is really super why cause you can send pitchures and money and it will only take a couple of days to get
I really do love this website it is alot much easier to get talk on the phone message and send pictures to my boyfriend in jail
Thanks for the awesome review, Mireya! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
It was very awsome great to use will tell everyone about y'all who has a loved one in jail thanks y'all so much for helping me
I will never stop giving 5 stars I wish they gave more then 5stars as an option u guys r amazing ty so much
Tip for consumers:
That it is worth every penny
Hello Jodie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Got a $99cents offer as a new client. Good introductory deals and easy sign up process. Would further love to use their services.
Hi Wen,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Gain trust and grow your business with customer reviews.
Hello Stephanie,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. We now have a bundle subscription that includes all the services so now you don't have to worry which services you want to chose from. If you have any further questions please do not hesitate to give us a call. So glad to have you as a customer with Pigeonly.