Pink Lily

I ordered a tumbler and it arrived with a cracked lid. Emailed customer care and it was quickly refunded as it was a final sale item. Very impressed.
Thank you

Great online service with great clothes and a good discount to boot. It is a very good website and a staff with knowledge of current fashion. I love this site.

Worst customer service and their return policy is crap. Clothing is not good quality either and does not hold up.

I was accidentally shipped two bathing suit tops and no bottoms so I emailed them and the next day I got a response and was shipped bottoms. Very quick response!

The quality of the 2nd item I received was horrible. It was a chenille that shed everywhere and the sweater fell apart in my hands. I went back just to spend my gift card. They'd disabled it.

Return and exchange policies are deliberately challenging to make you keep items. Customer service is terrible. I'll never order from them again. Poor quality clothing.

Love my Pink Lily clothes... great quality, unique, and so cute! During Black Friday weekend they had 10s of thousands of orders come in (which is definitely stressful). I placed two orders during that weekend sale, and things were getting sold out quick. Nevertheless, my two full orders all went through (about 9 items total). I got confirmation emails that everything "shipped out", but then I got follow up emails later on that said two items were actually out of stock and I would get a refund for them. I was really confused, as they told me previously that everything had shipped. I reached out to customer service and asked to purchase one of the same tops that was suddenly "out of stock" in a different size (which was in stock) for the same price I did on Black Friday, and at first, the representative couldn't do much for me. Once I explained the situation further, she was so helpful and issued me a discount code that covered the shipping charge I would incur and the discount I previously received, making the top the same price as it was when I ordered it. Great customer service! Only docked them a star because the initial situation was super confusing and they shouldn't have said it shipped out if it didn't!

I ORDERED A JACKET AND NEVER RECEIVED IT. I LET THEM KNOW, BUT THEY SEND ME EMAILS (UP TO A WEEK AFTER I SEND MY EMAIL TO THEM) LETTING ME KNOW IT SAYS IT WAS DELIVERED AND WE WILL LOOK INTO IT. THEN THERE IS SILENCE AGAIN FOR A FEW DAYS. I EMAIL AGAIN, AND SAME CIRCLE WITH THIS COMPANY. I WAS SCAMMED.

I am incredibly disappointed with this store. I ordered an item and immediately wanted to change it to a different item. They told me I was not able to make any changes to the order once it had been placed. Ok, great. I will just send it back once I receive it. I received my item and I can't even get it on my body it's so small. I tried to return it (for store credit) so that I could get something that would fit and was told since I used their "summertime" code, I was unable to return it. So now I am stuck with something I can not wear and am out the money. I have shopped at their store in the past and had planned on buying more. This has changed my mind completely. I will no longer shop with this company. Instead I will shop with a company who cares about the customer. I will also make sure all my friends who blog about their store including on instagram know how terrible of a business model this store has. This is not a way to run a business! TERRIBLE CUSTOMER SERVICE, DO NOT SHOP HERE!

If anyone has ever bought from the online Pink Lily Boutique...STAY AWAY FROM THEM. THEY HAVE STOLEN ITEMS FROM ME. I accidentally sent them back some clothes that I was sending back to another boutique. That was my fault! Pink Lily sent me an email on 10/17/2023 stating that they received my return and it would be processed in 3 business days and a store credit issued. So around a week later, the other boutique contacted me and said that the items they received are not from their store. That's the first alert that I got. So I messaged Pink Lily. Got a reply that they would reach out to their returns department and let me know what they say. I had to be the one to keep in touch and ask if they've heard from the returns department yet, because they wouldn't get back to me otherwise. Remember, I had already received an email from them about a week earlier stating that they received my return package. Also, the tracking number confirmed that it was delivered to them. And every time, she would say "I've reached out to our returns department. They will let me know if they can find the items and then they will ship them back to you." This went on for a over a week. Almost 2 weeks since I got their email stating that they received my package. I messaged them yesterday again to check to see if they've gotten any answers. She tells me that they said they are unable to located the items and for my inconvenience, they are giving me a $30 store credit. Are you kidding me?!?!?!?!?!?!?! They had the items in their possession on October 17,2023, because they emailed me and said so (as well as the tracking number confirming that it was delivered). Now that it's discovered that I accidentally sent the wrong items back to them, they can't find them?!?!?! Bull! Someone took them! They don't just disappear! DON'T TRUST THIS COMPANY! The other boutique that got Pink Lily's items contacted me IMMEDIATELY notifying me that they received someone else's items. They shipped them to Pink Lily within a day of talking. Pink Lily will steal your items if they get the chance! So sick to my stomach over this! I've reported them to the BBB

Absolutely love Pink Lily! One of my favorite boutiques. Everything has always fit great and look great!

They actually helped me with my problem and put me in the right direction. I'd think you should give Pink Lily a try because they're very helpful.

Pinklily does not provide refunds, only store credit. This is their store policy. So unless you're willing to gamble away your money, shop elsewhere.