Overview
Pink Lily has a rating of 3.8 stars from 307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 69th among Women's Clothing sites.
They dont refunnd. Only store credit. Not shopping here again. Sizing runs small and so not sure i can order anything else.
The clothes and customer service are always amazing! I've been purchasing from Pink Lily for a long time and they never disappoint!
I absolutely love pink lily. I always find myself back at this boutique. You can't beat the quality, price, and customer service!
Costumer service was helpful and resolved the issue within a few hours and I got my product the next day! I LOVE the quality of every single item I own.
Thank you to Pink Lily for correcting an error and providing timely responses! Cute clothes and great customer service!
Thank you! Happy Holidays!
I have bought several items from pinklily and I was new to online boutique shopping the clothes looked so cute I jumped right in started buying all kinds of stuff but it was a different story when I received my items the Large tops never fit right and the dresses to I was concerned and thought maybe they sewed a medium tag in my clothing sounds crazy right well I went online and some other girls were having the same problem tops not fitting then I go on tbe facebook page and you see all these happy pinklily shoppers in their new outfits but they are saying how much they weigh and their size and you really have to read the description of the item their large is really a medium and Tori even made a comment that plus size models just didn't work out on her site well what does she consider plus size? So I found other boutiques and ordered from several the Tennessee Jane. Nanamacs. Tarah Sutton and Drop the walls many more their large all fit and one dress actually i bought from pinklily squeezed my boobs and bought the same exact dress from a different boutique and their large fit please do your research there is other boutiques
Great customer service! Was extremely satisfied with getting my issue resolved and the process was made very easy.
You can fin the same items on other sites for a fraction of the cost. EVERYTHING is cheaply made and not at ALL like the photo or worth the price BEWARE
Hey Kim,
Thank you for your feedback. This is not the type of experience we would like for our customers and are always striving to improve. We are sorry that the item you ordered was not the quality you were looking for. Please reach out to us on the Contact Us form located here https://pinklily.com/pages/contact-us. We can help from there.
I love everything I have purchased. My daughter got me started and I am so happy she did. Thank you for all your exciting styles!
Thank you Alexandra!
Their clothes are beautiful and their customer service is amazing. When I had an issue with a gift item they resolved it quickly and easily.
Pink Lily went out of their way to fix my order and the customer service was amazing! Every company should have customer service like them!
Absolutely love it pink Lily I will keep on ordering very very cute eventually I'm going to have one of each lol
Hey Kayleen! Love your style!
I have shopped here a lot and love everything. The prices and quality are great and customer service always gets back to me timely.
Hey Kristen, Thank you so much for your feedback!
I love pink lily! Only place I order my clothes from now for the past 5 years! Whenever there is any issue they r amazing with their ciatomer
Thank you Beth!
Bought for the color but reordered in another size & color because of the fit! Super soft and comfy!
Thanks Renee!
I love this company! Anytime I need help they answer quickly and are so nice! The products and customer service are amazing!
@Catelyn! Love the look! Thank you for the great comment!
Very quick to answer emails and willing to help get issues resolved with no hassle. Love the clothing and it's reasonably priced.
We appreciate your feedback Nancy!
Pink Lily responds very quickly to customer service inquires. I love the quality and variety of their products. Also, it's very encouraging to see the boutique include a large range of sizes in their models! I will be shopping Pink Lily again soon.
Hey Jennifer, Thank you for the kind words.
Excellent customer service with very quick response, stress free. Excellent company all the way around
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
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- Bowling Green, KY
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Business History
I had been working in the insurance industry, which came with a bit of traveling. I quickly learned that building relationships in my community and supporting women to achieve their goals was my passion. Fast-forward to 2013, our son was born, and I was home on maternity leave with no income. With bills to pay, I started experimenting with online marketplaces selling various items to help make ends meet. This online community of friends quickly grew from a few hundred members to over 10,000 in a very short period. I quickly learned that I could combine my passion for relationships to help support women from all over the country to feel confident in their fashion choices.
With zero capital, together with Chris, we transitioned this passion project to an established website and business in 2014. Without funding or assurances of what was ahead, we took the risk and set ambitious goals. I focused on leveraging my sales and social media knowledge to grow our outreach while Chris incorporated his business strategy and finance expertise to structure our operations. We found ourselves alongside several recruited family members shipping hundreds of orders from our living room weekly!
Today Pink Lily has become one of the fastest-growing online retailers in America, bringing women an ever-changing assortment of apparel, footwear, and accessories. Our growth has been quick, but it hasn’t changed who we are. Pink Lily is still a family-owned and family-run business, proudly based in our hometown of Bowling Green, Kentucky. Since day one, we’ve focused on bringing fashion, positivity, and community to our customers. Our vision at Pink Lily is to be the brand that inspires women to achieve their best. Their daily engagement and input have shaped our curation while motivating us always to be a better partner in how we support our community.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ashley!