Pink Lily

They're awesome! Just tell them your situation, and they understand! Super sweet service, and quick!

I ordered the white jeans and needed to go up a size. One of the easiest and most friendly exchanges I have ever had! Will continue to buy from them!

They always answer within a timely manner and explain and/or assist with any question. Love love love
Shopping online at PL

I love PL. Great styles, deals, prices and customer service. I'm happy to shop with them. I'm glad I found them on social media.

Don't order unless you know you want to keep. They don't accept returns at all.

Clothing is cheaply made!

I have been to the store multiple times! Every time I visit the staff is extra helpful and very nice! Love this store!

I have to say pink Lily has the best customer service, they are quick to respond and always have a solution that works for the customer.

I had the best help and absolutely amazing help in getting an item returned. By far the best CSR's around. Super friendly and very courteous.

Placed my first and last Pink Lily order over the weekend. They had a bunch of items I had been looking for and even though some were final sale, I took a chance. Red flag number one. The final sale items were only final sale because they were half off. They are currently full price on their website and not marked as final sale. And when I first saw them weeks ago, also at full price, they were not on sale and not final sale.

I placed the order Sunday evening and my Monday morning had a shipping confirmation email and tracking. The shipping email made it seem like my whole order had shipped.

I'd also like to point out that I had to pay extra for tracking. There was a note at checkout that if I didn't pay the extra fee that they were not responsible for lost or damaged items in shipment. Red flag number two. Reluctantly I paid the fee.

By Wednesday morning I had a package on my porch. I opened it to find two of the three items that I ordered. I ordered two shackets using their size chart and they ended up being huge. Like beyond oversized. They were just unflatteringly large. The quality was also very lacking. The material was thin and itchy. Unfortunately these items were final sale so I cannot return them. Very disappointing that their size chart was so far off when I used it and fell into my normal size, so I thought it would be okay.

Then when I contacted customer service to check on the third item from my order, they said that it can take 7-10 days to be ready for shipping because it's a custom graphic. Nowhere in my confirmation email did it say my order had partially shipped. Red flag number three.

Since it would most likely not arrive in time, I asked to cancel that item. They said it can't be canceled because it's already been processed.

First time ordering from them and it was a horrible experience and a huge lesson learned. Save your money and shop elsewhere. I'll admit that it was my mistake. I usually don't order from places with such bad return policies or final sale items, but I won't be shopping there again.

Absolutely wonderful! They fixed an issue where I made the error in a matter of a couple of hours I absolutely love the clothes also

I returned an item and got the refund quickly. I also needed to cancel an order and they helped me quickly.

The response time and professionalism was amazing. My minor issue was addressed and resolved immediately and happily.

Wonderful customer service - prompt with responses and answered questions thoroughly. I order a lot of clothes from them & am always satisfied!