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Pink Lily

Overview

Pink Lily has a rating of 3.6 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 72nd among Women's Clothing sites.

service
163
value
163
shipping
161
returns
145
quality
156
This company responds to reviews on average within 20 days
How would you rate Pink Lily?
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Pennsylvania
1 review
0 helpful votes
Follow Sarah P.
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Pink Lilly, your customer service was outstanding. Quick replies and great help! You are by far my favorite boutique!

Date of experience: October 26, 2021
Pink L. Pink Lily Rep
over a year old

Hey Sarah,

Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.

Texas
1 review
0 helpful votes
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Clothes are cute and good quality, reasonably priced. Love the size inclusivity and the variety of models! Customer service is fantastic.

Date of experience: March 10, 2021
Texas
1 review
0 helpful votes
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Love all their stuff
August 4, 2019

I have loved all the stuff I have gotten from them and will be ordering more. Sizes are TTS in most things I have bought.

Date of experience: August 3, 2019
New Jersey
1 review
0 helpful votes
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Order never showed up!
August 20, 2021

Ordered item at the end of July 2021 I never received! Called and emailed PInk Lily with NO response!

Date of experience: August 20, 2021
Pink L. Pink Lily Rep
over a year old

Hi Kate, Thank you for your review and feedback. We are sorry that your experience at Pink Lily didn’t quite match your expectations. We are unable to locate an order # to looking into your feedback. Please feel free to reach out to us at https://pinklily.com/pages/contact-us so we can look into your order.

California
1 review
0 helpful votes
Follow Shelly H.
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I just love Pink Lily! From their website, to their customer service, timely shipping and of course the quality of their clothes - all EXCELLENT!

Date of experience: May 28, 2021
Pink L. Pink Lily Rep
over a year old

Thank you so much for the comment Shelly!

Pennsylvania
1 review
0 helpful votes
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Response
January 2, 2021

Requested status of an order. Never received an answer but order was received yesterday...

Date of experience: January 1, 2021
Pink L. Pink Lily Rep
over a year old

Hey John, Thank you for the feedback. I sent you a private message to help look into your specific concerns.