Pink Lily has a rating of 3.6 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 72nd among Women's Clothing sites.
Pink Lilly, your customer service was outstanding. Quick replies and great help! You are by far my favorite boutique!
Clothes are cute and good quality, reasonably priced. Love the size inclusivity and the variety of models! Customer service is fantastic.
I have loved all the stuff I have gotten from them and will be ordering more. Sizes are TTS in most things I have bought.
Ordered item at the end of July 2021 I never received! Called and emailed PInk Lily with NO response!
Hi Kate, Thank you for your review and feedback. We are sorry that your experience at Pink Lily didn’t quite match your expectations. We are unable to locate an order # to looking into your feedback. Please feel free to reach out to us at https://pinklily.com/pages/contact-us so we can look into your order.
I just love Pink Lily! From their website, to their customer service, timely shipping and of course the quality of their clothes - all EXCELLENT!
Thank you so much for the comment Shelly!
Requested status of an order. Never received an answer but order was received yesterday...
Hey John, Thank you for the feedback. I sent you a private message to help look into your specific concerns.
Answer: The description of the product, the detailed sizing information and all the reviews from other customers makes it so easy. It's hard enough to purchase online clothing, but Pink Lily does a great job of going into detail about the sizing
Answer: They are a legit company but have very shady ethics and values. Their products are about the same quality as Dollar Tree or some bargain outlet vendor. All brands are from China.
Answer: Hi Debbie! Unfortunately, you ordered from a spam website that is not affiliated with Pink Lily. I recommend reaching out to your bank/card company and reporting the charge as fraud. If you have any other questions, please email help@pinklily.com. Best,
Answer: Hey Reda! Please email us at help@pinklily.com and we can help. Thank you!
Answer: Hey Reda! Please email us at help@pinklily.com and we can help. Thank you!
Answer: Why is everyone over exaggerating their customer service? They are rude, offensive and arrogant, every single time I have needed help.
Hey Sarah,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.