Pink Lily

Placed an order that took 10 days for them to ship. Granted it was a holiday and they had some bad weather, but they never once notified me. It took me reaching out to them (via email because they don't have a phone number where you can talk to a live person). They were polite but you could tell that they didn't care about the situation they had burdened me with. They just wanted me to be understanding of their situation. Had they shown any ounce of empathy toward me, then I could've easily done the same.

And their website is very glitchy. It kept jumping around and making it hard to place an order.

I will not be purchasing from them again. Had they valued my business, I could've overlooked my frustration.

I love that you can read reviews from others so you can decide your size for sure instead of guessing. This information also tells you if product is of quality. Almost all items I have bought have been perfect. I had to return a couple things and was given a credit. Their customer service is FANTASTIC! They immediately connect with you so returns are easy! I love the flash sale …. Wish they had many more of those. One reviewer said OK I PINK LILY SOO MUCH I MIGHT AS WELL SURRENDER MY PAY CHECK. 🤣🤣🤣 I definitely get it! Love Pink Lily 😘

Pink Lily products are truly unmatched. I have loved everything I've gotten from them. They are always super helpful!

Placed a huge order on September 18,2023. Today is October 18,2023. I still have not received a thing. They have only returned a couple of emails. I've asked for a refund they offered to return 5% off the shipping. This place is horrible and I'm going to be turning them in to the better business bureau for fraud as well as start a case through my financial institution against them. Their website purposely is misleading making you think that they are in the states and even their delivery says within 5-7 days!

Placed order 9/18. Currently 10/19 and still have not received items. Reached out to customer service and they keep looping me back to tracking which states my items left Los Angeles CA on 10-4. It does not take anything two weeks to ship to Texas from CA - they currently can't even tell me which state it is in. I ordered Halloween attire thinking I had plenty of time - what a joke.

So disappointed in this company. Ordered about 8 items and never received my package. Have tried numerous times to get them to look into locating the package or give me a refund. No response. They had no problem taking my money immediately. Would NEVER recommend anyone to purchase from them

2 orders were never received. The money was never returned. The company claimed someone must have hacked the website and stolen my money so they will not return it. This is a scam site. I should have read the reviews first before ordering and I would have known not to order from them. Scam don't order!

I had ordered from Pink Lily said it was delivered but clearly I did not get my package.emailed them several times and no reply at all! Never ever again will I order from this company AGAIN!

Pink Lily shipped my items with an incomplete address. The package and tracking stopped and said it had been returned to the post office. Pink Lily told me to put in a claim with Route. The package is lost! Route are telling me to put in a claim with USPS or contact Pink Lily! It's a 3 ring circle jerk at this point! No package replacement. No refund! No customer service! Save your money and sanity! Stay away from this operation!

I've never written a review of any company but my experience was shockingly bad.

I purchased 2 shirts — both of which appeared to be crystal white on the website. They came in mucus brown. A yellow/green, snot/poop-colored brown.

I will give them the fact they were titled "beige," but one assumes that might be slightly off-white. Either way, products should look like they appear in photographs.

Apparently they only give you a gift card to their store for returns, which is somewhat hidden in their return policy. I will be asking them to give me a real return, in MONEY, because they have scammed me out of it through fraudulent photos.

I also purchased a size S skirt (am normally a size XS, 5 foot 2 inches), and can barely get it on. It doesn't go beyond my butt cheeks; completely unwearable.

Buyer beware.

The shipping company they use 818 Track is scamming their customers and this company refuses to make it right. I had 3 orders that were never delivered, company shows delivery but they can't show an address or location. One of the orders was supposed to have been signed for but company still showed delivered without any signature. Pink Lily is aware so I would not recommend ordering from them!

I returned two items...weeks later no credit. I reached out and only then did they credit me. Also, one item I ordered was out of stock and I was told I would get a credit...nope...not until I chased it down two weeks later. And I am still waiting for that to appear on my charge acct. Lastly, I exchanged sandals 3 weeks ago...nada...so I reached out and was told the order was "stuck" and would only now be pushed through...stay tuned on that!

I wish I had looked up these reviews prior to my order. When placing the order it states "hassle free returns" well that is not true. First, it isn't easy to return and then you only get a store credit. Unless you pull up and read the actual return policy, which is not very easy to find and read it with a fine toothed comb you wouldn't realize that it's only store credit. I found the item which I ordered to be of less quality than expected for the price and wanted to return it but only got a credit after I was charged $6 in shipping to return it. Really not worth the it!

Poor customer servicer, poor quality, sizing inconsistent. I have ordered several items trying to use up my gift card because that is the only way to get a return and I have sent back multiple items due to sizing issues. I've ordered XS and they were large and I've ordered M that were XXS. Cannot find anything that works.

I will rarely leave a bad review. I inquired about the return policy being store credit vs refund. The chat assistant Ashley Cline referenced a bunch of links and signed off immediately - leaving me in a virtual start position. That left a bad taste in my mouth. I will no longer be shopping with Pink Lily due to this policy (which is totally fine it's their policy but it feels wrong) and second Ashley Cline may need some assistance in customer service. I don't expect you to change your policy but one should listen and give feedback. It's too bad I found most of the clothes to be cute. Only a few items needed to be returned, in fact, I only needed an exchange but they were out of my size.

Don't ever buy from this company. Their clothes are very, very, cheaply made, they fit awkwardly, and they only provide store credit in the form of an E-Gift Card. Complete trash, that's why they operate this way. Trying to say, "such high demand for their clothes they can only offer store credit", bull***t, makes no sense.
I would highly recommend shopping through 'Cupshe' instead, they offer a much better return policy but you won't need it. They offer better materials and overall quality.

I spent $510 and received a box full of clothes with one small strip of tape used so of course it was sitting there wide open. Zero care at all. Item after item I was shocked to pull out cheap Chinese clothes that came from Shein but with their tag sewn in. Some had holes. Some were cut so poorly it made no sense when you wore it. Some were sized 2+ sizes off. I honestly can't believe it bc I see posts from influencers promoting their stuff all the time, but I don't trust influencers anymore. Returning 90% of it.

I've been a long time customer, spent a lot of money on clothes, here as of recently the quality has gone downhill, their website is not accurate, you place an order only to find out an item is out of stock, so they feel refunding the money on 1 item that was purchased as a set (Top & bottom) then proceed to say, we already shipped it - so you'll have to wait until you get it to start a return! And their shipping down right sucks! Be prepared to wait over 3 weeks for your order to arrive! Shame on you Pink Lily - You lost a long time customer! I will never refer anyone to you - Here's a couple pics of the jeans I just recently purchased- Shipped out ripped! Unreal!

I PL. They have beautiful clothes for all occasions. Sometimes it's a little pricey. Sometimes dresses need a slip under them because they can be seen through when standing in the light. Overall, I love all my PL products I've ordered. I've also visited the store which is really cute with lots of inventory. I hope they open a White House, TN or Nashville, TN location soon!

PinkLily has some cute clothes for sure! Their customer service is spot on. Their clothes run true to size mostly and shipping speed is good. My only complaint is some (few) of their clothes are poor quality. That being said their customer service will make your issue right if you did get a poor quality item. Lastly, they only offer store credit and if you return something for store credit they charge you $6 per return off your refund. That's pretty lame considering most online companies that give you gift cards cover the return since they are keeping your money basically.

Either way, I do love their stuff tho! I'd recommend!