-20 stars.I placed an order on Jan 16th and received a confirmation stating my order was shipped on Jan 17, then recd a email stating my order should be recd before or by Jan26 with was perfect since I was going out of town. Today is Feb 6 and I still haven't recd my order. I sent the 1st email on Jan 31 and was advised to allow until Feb 16 before they will even investigate where the package is and if the items are still available they will resend. Ofcourse that was unacceptable and 7 emails later after the last one I requested a refund and they advised they are not giving me a refund. This site is a scam and no one should order from them there is no number to speak with anyone and now that they got your money it's too bad too sad we got you. And they charged me sales tax and I live in a date where there is no sales taxes. STAY AWAY STAY AWAY IT NT WORTH THE TROBLE! Wish I could rate negative stars it would be -20 stars

I have been ordering from PLT for a couple of years now and have never had any problems with shipping which I loved because if you shop online alot you know how long some things could take to arrive. Well my last order, I placed it in June 6th, by June 25th I contacted them to fund out why my tracking info stopped on the 16th. They told me I had to wait until July 7th after an investigation was done b4 they could do anything about my items. I then said nevermind I would just like a refund because I didn't want to wait an entire month for an order. They said I couldn't even get a refund until the investigation was done. The moral of this story is " I WILL NEVER EVER ORDER FROM PLT AGAIN"! Customer service sucks! I wouldn't recommend this company to anyone who likes to get thier orders timely.

Wow I am so happy with the quality of the clothes,I was scared at first I will definitely buy more often now. What you see is what you get!

I placed an order on July 11 and haven't received it yet they are absolutely horrible... And I yet to get my money... I will NEVER ORDER FROM THEM EVER AGAIN! Period!

I ordered from PLT, after ordering within minutes of ordering... I realized my shipping address was incorrect... I contacted Pretty little thing to let them know, the person informed me that they don't cancel orders and also I should let someone fetch the package where I shipped it by error... I notified the rep that I live in the Caribbean where I use a third party courier for all my us orders and that's impossible... they told me to provide proof that I live in the Caribbean which I did... the rep stated they would try to cancel the order and notify me but even after providing proof... hours later I received an email saying the order was shipped... soo then this site is just so disgusting... I cannot change the shipping address as they told me once an order is placed it cannot be changed! Even after providing proof that I live in the Caribbean which they asked for... that was useless because the packaged was still shipped to the incorrect address on the same day. After I spoke to the customer service representative which was just unbelievable like 3 hrs after. Soo why waste my time contacting them in the first place... soo apparently the site doesn't allow human error... soo it shouldn't be allowed my money. This is the first and last of me buying from PLT... and advise persons who are human to not buy from them... and the worst part is after I said thank you when the rep said they gonna cancel the order... I got a reply saying instead of saying thank you which will hold up the que to answering other people's request I should fill the survey. Wow just wow. Soo common courtesy is not accepted either... But is completed the survey alright... I filled what they deserve... not even a one star... DONOT BUY FROM THEM... Hella expensive and not worth it

Awful quality. Paid for next day delivery which didn't appear. Sizing awful and over 3 weeks for refund

They are thieves and very rude customer services, they didn't deliver my order and they kept calling me a liar.

I've ordered my items almost 3 weeks ago and haven't received anything. The support has not been much help

Sizes are messed up. No customer service. Way too much charge for shipping. They don't honour their own coupons