Pretty Little Thing
About the Business
Shop the latest women's fashion at PrettyLittleThing from ?4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Pretty Little Thing has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pretty Little Thing most frequently mention customer service, poor quality and delivery date. Pretty Little Thing ranks 1953rd among Women's Clothing sites.
I struggled at first to try return a product, but customer service was super helpful and proactive. Will buy from here again :)
Items look completely different colour/quality than what is shown on website. Very disappointing. Would not order again.
Moving forward I will not be ordering from pretty little thing the return process is horrible and I'm tired of being charged
Missing a few items from my order and they basically called me a liar after I asked them about it and said I received them… I definitely did not.
Order arrived and pair of joggies not even in there and order says complete. Will never order from them again. Customer service is useless
Customer service is very satisfactory, Ikra T. Is very efficient. I had trouble finding my package and they helped me very fast.
I ordered my items from the 20th of January did not receive them until the 10th of February. If you need items in a hurry don't order.
I loved my service! Ikra B helped me with my order mix up and was amazing I appreciate the help and the accommodation she made for me,
Pathetic customer service. No live person to answer your queries beyond what the chatbots can address
Most items are way too big it is absolutely unrealistic for them to fit an average person. I ordered some pants and the legs were like 4ft long
Waited way too long for shipping juat to get something four times the size I ordered lol this place is a waste
I thought my package was misplaced - it wasn't, but PLT was very easy & sweet about attending to my needs. Melody was a great help!
DO NOT SHIP THERE! Ordered high heel size 8, took longer to receive my shipment than expected and in the end I received high heels that was size 9 and that was completely a different model to what I ordered! They are so ship quality, I can't ever wear them! Payed $21 just for the shipment and I need to pay an other $21 for a refund?! Just the shipments will cost more than the product it self. This is a fraud! Was my first and last time buying from PrettyLittleThings, I advise people not to make the same mistake!
C'est une fraude! Tout d'abord j'ai commandé la taille 8, j'ai reçu des 9, les talons sont arrivés plus tard que la date prévu et ce ne sont même pas les mêmes modèles que j'ai commandé! La qualité est tellement mauvaise avec du plastique que je ne peux même pas les porter plus de 10 secondes. J'ai payé l'envoi 21$ et pour un remboursement je dois payer encore 21$?! C'est complètement ridicule c'est plus que le prix du produit! C'est la première et la dernière fois que j'achète de ce site frauduleux! Ne faire pas la même erreur
I needed help cancelling an order because of an accident. I reached out to PLT and Jamaica kindly assisted me with what I needed.
I missed a delivery so I contacted PLT to figure out where my package was at. Sabbah was fast to respond and very helpful in locating my package.
I wore a skirt for the first time and it ripped so I email plt on Facebook and Umar has sent me another for free
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members