If you plan to buy items in a bulk, chances are that they will miss out on your item. They missed 2 of the items from my purchase!
Although you buy all at once, you will get them in batches so if you plan to buy it for special occasions. They may not arrive on time. Quality and fittings, simply terrible! You never know if you need to size up or down. Fitting all over the place!
On top of that they do not make it easier to exchange, so many items that i purchased are a waste product. Also, how clever, they do not have an option to do product review on their website, that's how terrible some of their product is. Plus not easy to get in touch with the customer rep either. Who the hell is running this show!
Not worth it!

I'm not really sure where the company PLT get all the three stars and four stars I gave it a one star ONLY because I had to give it a star in order to write this review and with all honesty I read some bad reviews but more good reviews. I just received my order and it is an embarrassment. The items that they sent me the pair of jeans I received the zipper was broken in half which could only tell me that they do not examine the items that are sent out and these are items that are sent out are internationally. The blazer had a hole underneath the under arm. Honestly, it's so upsetting because when we order we know that it's the type of order that you are not gonna be able to return, who knows when you get the refund. I knew that but I didn't know it was going to be this bad I knew the fabric was cheap, but Jesus Christ they're just stealing people's money! Truly a PIECE OF $#*! OF COMPANY

Worst customer service I've ever experienced. My package hasn't even gone out yet, it's still being processed... and I asked to amend the address not even 5 minutes after I placed the order because it was being sent two states away and I have no idea how to get in contact with that house. They refuse to amend The address, saying once I ordered it they can't change a thing, I'm not even asking to cancel! Just asking to fix the address! They told me it was my problem and to contact the house it got sent to. I never write reviews, but what the hell? I just want my clothes! I emailed customer service not even 5 minutes after I placed the order. Insane.

I ordered 2 pair of boots and a sweater. I paid for express delivery only to receive wrong size boots.
I ordered size 9 and received size 7 in both pair. Also the sweater I ordered was missing! I tried contacting customer service and got no response. I returned items but awaiting a refund, and hopefully I can get my expressed shipping reimbursed. What a waste!

They randomly CANCELED one of my orders after not receiving the items on the expected delivery date. I needed those items for a trip and when I reached out the customer service NO ONE was helpful or had an explanation. I am still going back and forth with them for a refund because this is unacceptable. Do not shop here save your money and shop elsewhere.

Ok I love their tops, but not charge $40+ on tops if you expect a top to be that short behind that mommy jeans do not cover the back. How are we supposed to wear this? The abstracts are beautiful and unique but this are made for toddlers not for teenager or regular adult back. Some fit different then others and most have baggy cup front. Ive always shopped here but if a top or corset the back is that short that its shorter then baby top, not for me showing way too much skin and its not classy nor cute.

The delivery is horrible( still waiting for my order).
The customer service THE WORST. No one can help, they stall you around so they can buy time.
They will start giving every time a new delivery date when you ask them where your order is.
Incapable to tell me if i am receiving my order or not. They leave you on read when they cant answer a question. WORST EXPERIENCE I DO NOT RECOMMEND! 1 KEEP YOUR MONEY IT IS REALLY NOT WORTH ORDERING FROM THEM. IT WILL GIVE YOU MORE ANXIETY THAN ANYTHING

I ordered a size 8 pair of boots and they came in a size 4… after emailing them trying to sort it out before my event I understood the process would take to long to send back and then re order, so I went ahead and just ordered another pair size 8 again. Just received the second pair today and again they sent me the wrong size, size 6. Very disappointing as now I do not have the boots I wanted for my event. How do they send two wrong sizes, especially after being spoken to about the first wrong size. Get it right for the amount of money I'm paying

They sent me shoes that were clearly worn. I'm talking whoever had them must've worn them for a week. They should've never been accepted as a return, and they certainly should not have been shipped out to a new customer. Their customer service refused to waive the return shipping fee even though I sent them photos of the worn shoes. I've purchased from many "fast fashion" websites. I've NEVER experienced such terrible customer service or product. It was my first and last time purchasing from this company. Avoid at all costs!

I ordered $300 worth of items from PLT. Not one was satisfactory. I received a pair of shoes that are dirty with someone else's toe prints on them and a jumpsuit that had clearly already been worn on someones night out and returned. The rest of the items were terrible quality and the customer service was appalling. Told that i have to pay to return items that have been sent to me dirty and worn…. Never will i shop here again. They should be ashamed with how they treat their customers. Daylight robbery.

This is the SECOND time I am not receiving my order. I ordered a week ago and the site sent me a refund of 127 and not the full 157. I understand if the order is cancelled but I should be receiving all of my money back, not 30 less. This is the second time not receiving my items. I have shopped here the past six years and loved it, but this year is not providing a good service.

I will never order from this site again. Why do I have to pay to return something that was not how it looks or fits in the pictures.

I ordered a dress 2 days ago for a party that is taking place tomorrow. I added next day delivery to the order to make sure that it arrived on time. I contacted pretty little things through messenger to ask where my order is, they said it could take up to 14 days to be delivered. So 14 days for next day delivery.

I ordered the Pink and White Stripe Satin Short PJ Set and the colour is way off.
In the photos on the website the stripes are light pink but in person they're much darker which is disappointing because I don't like the dark shade all that much.
Aside from that, everything's fine but I'll be returning anyway.
Hope this helps

Pathetic customer service. No live person to answer your queries beyond what the chatbots can address

First and last time ordering from here. I ordered over 30 items only to receive 3 items. Talked to multiple reps and could not receive a refund or be sent the missing items. I would let it go if it was only 6 items but we're talking about 38 items! I would expect it from SHEIN but I guess this might be a small business that can't afford to lose the money they steal from hard working people. 0 stars if I could.

They will send you pieces of clothing weeks apart and then won't let you return items. The quality and look of the item was also completely differen than the image. Please don't buy from this company. A waste of your money and time and their customer service won't help you.

They work with the worst delivery company ever -Evri (used to called Hermes). I notified them multiple times that THE NEXT DAY delivery is never on time (still waiting for a parcel I ordered on Wednesday). It happens all the time but they don't seem to take it serious…