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Rakuten
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Shopping/Cash Back
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Rakuten

rakuten.com
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How would you rate Rakuten?
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Luanna S.
Hawaii
1 review
1 helpful vote
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Awesome service!
March 2, 2015

Ebates has never let me down. Customer service is quick to respond and courteous!

Date of experience: March 1, 2015
Joan H.
North Carolina
1 review
0 helpful votes
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Good customer service
February 27, 2015

Response very quickly…. In ten minutes …. Super fast

Date of experience: February 27, 2015
Kate A.
Georgia
1 review
0 helpful votes
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Nicole is great
February 27, 2015

Was missing cash back, put in my request and Nicole had it figured out within a day. Great service!

Date of experience: February 27, 2015
Lynn A.
Illinois
1 review
0 helpful votes
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Very Professional Service
February 25, 2015

I received a very prompt and helpful response regarding my big fat check. Thank you ebates!

Date of experience: February 25, 2015
patrick t.
Ohio
2 reviews
0 helpful votes
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Customer service
February 22, 2015

Very fast replies & even on a Sunday.
Thank you so much...

Date of experience: February 22, 2015
Genevieve M.
Massachusetts
1 review
0 helpful votes
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Terrific
July 14, 2016

Love Ebates. Easy to use, no gimmicks, exactly as described.

Date of experience: July 12, 2016
Elizabeth P.
Arizona
1 review
0 helpful votes
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Thanks
November 2, 2015

Thanks for the great customer service and follow-up!

Date of experience: November 2, 2015
Tonia B.
Georgia
1 review
0 helpful votes
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Very helpful!
April 23, 2015

Alexis was super fast replying back and helpful! Great experience.

Date of experience: April 23, 2015
Isabel R.
New York
1 review
0 helpful votes
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Forgot my cash back!
November 2, 2015

Rob from Ebates helped me get my cash back with no issues!

Date of experience: November 2, 2015
J M.
Alabama
1 review
1 helpful vote
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I have been a member 10 years and it has only gotten...
November 21, 2014

I have been a member 10 years and it has only gotten better.

Date of experience: November 21, 2014
Shaniqua W.
Virginia
1 review
0 helpful votes
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Great Customer Support Staff
December 14, 2016

I really appreciate the customer service staff going above and beyond. Thank you

Date of experience: December 14, 2016
Joan S.
Vermont
1 review
0 helpful votes
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Fast Help
November 14, 2015

Immediate help with my question. Great Customer Service!

Date of experience: November 14, 2015
Daina M.
Colorado
1 review
1 helpful vote
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App still needs some tweaks but customer service is...
November 21, 2014

App still needs some tweaks but customer service is fantastic and was very helpful!

Date of experience: November 21, 2014
Eron U.
3 reviews
0 helpful votes
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DankeThanks
October 11, 2016

It made easier for me to order something from Rakuten when I read reviews here.

Date of experience: October 11, 2016
Brian B.
New York
2 reviews
2 helpful votes
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They signed be up for a credit protection program without...
April 19, 2011

They signed be up for a credit protection program without my OK. These guys were bad news.

Date of experience: April 19, 2011
Chris S.
New York
1 review
1 helpful vote
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The best site ever!
December 1, 2014

The best site ever! So glad I am a member and customer service... wow!

Date of experience: December 1, 2014
Catherine W.
New Jersey
1 review
1 helpful vote
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Great conclusion to a problem that I encountered
December 1, 2014

Great conclusion to a problem that I encountered. N. Hughes was wonderful.

Date of experience: December 1, 2014
jennifer m.
Maryland
1 review
0 helpful votes
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Customer service was wonderful!
December 8, 2015

I got a response to my question with in 10 minutes and it was settled.

Date of experience: December 8, 2015
Rachel M.
New York
1 review
1 helpful vote
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Excellent customer Service!
December 6, 2015

Ebates has excellent customer service,! They respond quickly to any and all inquiries.

Date of experience: December 6, 2015
Kristine H.
Washington
1 review
0 helpful votes
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I love Ebates and Rachel was very helpful in resolving...
December 12, 2014

I love Ebates and Rachel was very helpful in resolving my problem!

Date of experience: December 12, 2014
144 reviews are not recommended

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Ebates Seo
Ebates S.
Typically does not respond to reviews
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