RakutenReviews 2,127

Ordered a cd player for my son for Christmas through a seller on Rakuten. It was never shipped, they never even had it to begin with and we were relying on it for a Christmas present. I tried contacted the seller and they didn't respond to any of my three inquiries.

I asked Rakuten.com for assistance with their seller since they "hold their sellers to high standards" and claim they will respond within one business day. They said they were unable to help me and I needed to keep contacting the seller.

Eventually, I had to google the seller to find their phone number to call. Rakuten would not stand by their seller and assist me when this company didn't have the cd player to begin with but had no trouble taking my money.

Item bought was shipped through fedex, fedex lost item twice before finally shipping item. Item shipped was wrong and was not even close to what I purchased. Customer service was unable to assist me or contact third party seller for the replacement for 3 business days. Replacement could not be shipped for almost 2 weeks after complaint was filed. Overall my experience was HORRIBLE with RAKUTEN. Though, don't worry, they gave me a $5 off gift card like i'll ever shop here again.

I started using Ebates last November in 2012. I switch from Big Crumbs. Every seemed great and the "Big Fat Check" was being issue with no problems. Now I have being waiting for the check since November. Several email to the customer service and getting nothing from them. They are only dragging their feet and asking me to wait 30 days after the check was issue. It has pass the 30 days I emailed them and still not even getting any response. It may be time to return to BigCrums

These people know how to lure and trick people into buying via their link. Cheap and petty is what i'd rate them as. I shopped via ebates and qualified for $10 joining bonus gift card from target. I saw that on the site however after 2-3 days it doesn't show up in my account where it originally was showing and I never recieve it. I email them like 10 times to see what is it? All get from them each time is "Thank you for contacting Customer Care at Ebates. We have received your message and a Customer Care Associate will respond to your question as soon as possible." No other replies ever.
So cheap and so fake- I'd say STAY AWAY!

They issued me a BIG Fat BAD check in November. Bank said the check was printed without any routing or account numbers. I contacted them, and received a reply stating that they printed many checks like that in error and that they would issue a new one on 12/9/13. I emailed them today inquiring about the status, and they said wait another 30 days. S/thing is wrong. My check should have been a VERY BIG one. I am contacting the merchants today via letters explaining that Ebates is not honoring its promises to the stores consumers.

I have used Ebates for around 10 years. I have my "Big Fat Check", which isn't always so big, deposited into my Paypal account. I believe I have it set up to send payment every 3-4 months. After making a purchase from a website, I receive an email from Ebates a few days later, telling me that I have cash pending. I have had an excellent experience with Ebates. Someone stated that by going through the Ebates website to an e-commerce store, that the prices were higher. I think where the confusion may lie is in the e-commerce website. I will try to explain. Many times, I will receive an several emails in one day, from the same store. Each email may have a different "sale". The prices will vary from the same store. Many sites will tell you that the discount applies ONLY if you go through the email that they sent you. In cases like this, Ebates may not provide you with the lowest price. You have to review each offer separately. Shopping through Ebates might take a few minutes of your time, but, it you are able to save, let's say, $ 3.00 on every purchase you make (I am just using $ 3.00 as an example), it all adds up. If I get a rebate from Ebates of $ 50 every 3-4 months, I don't think that's a bed deal!

Like the site BUT they have limited amazon cashback

I am the founder of a new app called EzBucks. It is an iPhone & iPad app that rewards users 3.25% cashback on anything they purchase through amazon, its similar to the website Ebates, however unlike them we pay cashback on all categories including electronics. The best part is you still complete the purchase like normal from amazon (meaning you can use a CC that offers cashback and save even more).

https://itunes.apple.com/us/app/ezbucks-cashback-shopping/id*******?ls=1&mt=8

Purchased something with Home Depot for over $50 they recorded it at $4.50 and gave me 14 cents credit. Have made thousands of dollars purchased between Home Depot, Walmart and others and never got any credit. It is a rip off and they do nothing to fix the problem unless not paying as promised on their websife is part of their game. I gave them a lsit of purchases with order and tracking numbers and they refused to investigate.

Why do the star ratings not go into the negatives. Worst, most infuriating online experience ever! Initially ordered on the 3rd of September. 3 days later, I had still not received a conformation email of any sort. So I went back on their site. Turns out my order is on hold. I spend hours on hold waiting to talk to completely unhelpful costumer support reps, OK never mind, I'm not even wasting anymore time on this company. It seems like it is run by a roomful of monkeys, so expect service as such,
Thanks,

I want to clarify some points made by critics here. Yes, you have to spend some time and attention to your shopping. Shop a little first, before going to Ebates so you know about what is available. Open a site through Ebates, and buy on that site opening, and you will get your rebate. You may or may not get other offers available, like free shipping, however, because some sites only give one discount. I have always found Ebates pays out on schedule without a fight, even on big ticket items.

I've used Ebates for over 2 years. Up until recently, they've been great and I haven't had any trouble getting cash back. However, a couple months ago, they started dragging their feet on payments. They currently owe me for several purchases totaling over $25. Their excuse is that they didn't get paid by the retailer, which I doubt. I suggest staying away from Ebates. I predict that in the near future they will "disappear" with everyone's money.

So, I've been a fan of Ebates for a long time, but recently I notice that when you buy a big ticket item (just recently bought a laptop from Dell, started out from the Ebates site as I always do) they DON'T record it. Then when you contact their customer service, they tell you it's because the vendor didn't sent them the tracking info or some b. S. like that. It's funny how it only happens on big ticket items. This has happened to me at least 3 times in the last two years. I think I will stop using them. There are plenty of other sites where you can earn points or cash back.