Overview
Reservations.com has a rating of 1.2 stars from 2,771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 444th among Hotels sites.
Had trouble receiving a refund on cancellation people will quit using advanced reservations if they can't cancel without penalty
Very sneaky shows up on searches. They overcharge extra fees and good luck getting a refund. Stay away
This company is a complete scam! You'll prepay for an unavailable room and be left to sleep in your car.
They didn't cancel my booking and the customer care agent was so rude. Would never suggest them to anybody.
Not enough restaurants worth going to near my location. Would prefer better choices or dessert places.
Same as everyone else - charge a 14.99 fee and I can't find anywhere in terms that this is stated - disputing through my bank. Horrible practice!
By the time they were done charging me all their stupid fees. Hotel room cost double. Stick with trivago or expedia
Reservations.com is a great site. Outstanding customer support. Highly recommended. They are very friendly and professional. Thanks
Best sites for booking hotel accommodation. It's quick, effective and very reliable. The prices are not too bad either. Highly recommend
Just go to the hotel website. Horrible customer service who barely speak English and cancellation fees.
Outstanding experience. This guys are professional. Highly recommended. You should try their spread. Thanks.
STAY AWAY FROM THIS TERRIBLE COMPANY! THEY WILL TAKE YOUR MONEY AND NOT GIVE IT BACK AFTER GIVING YOU IMPROPER PRODUCTS. ABSOLUTELY THE WORST BOOKING SERVICE IVE EVER EXPERIENCED! SCAMMERS!
Stay away from this site. Worse scammers and liars I have ever seen.
In other words they are robbers
Awful!
Amazing Customer service, Quick and easy, best prices offer. Would recommend using just Reservation.com
DO NOT get anywhere near the booking site of reservations.com. Just plain all around poor customer service
I'll always go directly through the hotel from now on. I ended up spending an additional $300 using reservations.com. Lesson learned.
Deceitful company that hides extra charges and debit your credit card right away. Will never book through them again.
Kept our money even though hotel agreed to switch booking date. BEWARE! Extremely disappointed w customer service
Charged almost $200 over the hotel price. Avoid these guys. False advertising. Again this group does not shoot straight.
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- Orlando, FL, United States
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Business History
At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, live person phone assistance.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members