Reservations.com

We reserved through reservations.com, unfortunately we experienced a severe snow storm with highways being closed do we could travel. They would not cancel our hotel reservation without changing a one night stay even though it was weather related and not our fault.

I am very disappointed with my experience using Reservations.com. I recently booked a reservation through their website and was charged in USD instead of CAD, with no clear indication during the booking process. It was only after my purchase that I noticed, in very small print on their site, that prices are listed in US dollars. At no point was I given a clear option to select my preferred currency, despite what their support team claims.

After looking into it further, I found many other customers reporting the same issue, which seems to be a recurring problem. I contacted their customer service to request a refund, but after 4 days, I still haven't received any response.

If this situation is not resolved soon, I will have no choice but to escalate my complaint. I strongly advise others to be cautious when booking through this website.

Consider sleeping on the street before booking with Reservations.com. I hastily book my room not realizing I was on their website and subsequently paid $200 more in fees, so I guess it's my fault. However, 5 minutes after realizing my mistake I tried to cancel and was told I could but would lose the entire amount I just overpaid for my room. Lesson learned... NEVER again!

Booked 2 rooms at a hotel 6 months in advance of our event. Was charged (found out later) much more that the rooms were worth. Then when I got to the hotel, I was informed that the rooms were not paid for and had to pay again!
The hotel says they are not associated with this booking site.
Email and phone calls to both reservations. Com and the hotel have so far been frustrating and each blaming the other.
Have not received a refund!

This company illegally took money out of my account multiple times. Phone calls were made to correct the problem and a request to speak with the supervisor was Maid. No one from the company would call me back.