Reservations.com

After much research for a hotel/price/amenities/etc I decided to book a hotel reservation at Days Inn in Williams AZ. When I googled Days Inn Reservations, one of the first (perhaps the first) link was DaysInnWilliams.Reservations.com - I assumed this was the Days Inn official reservations website. Booked my hotel room, then received a confirmation - the amount was more than the hotel room + tax. Come to find out this was NOT the Days Inn reservations website, it was Reservations.com AND they charged me about $30 MORE than the room charge and tax. This additional fee was not listed ANYWHERE - I know because I scoured the information before booking the room to make sure I could cancel. Based on the additional fee, I canceled the reservation within minutes. THEN I find out it could take 28 days to receive the refund. What a scam. I called my bank immediately and put a stop payment on the charge. I've never received a cancellation confirmation, although when I log back into the reservation it shows it is canceled. STAY AWAY from this rip-off artist. I'll be reporting this to the BBB as well.

Livid told wrong information phone number popped up on hotel website acted like they were them. Deceptive

We were on our way to Orlando and decided to search for a hotel in the area. We picked out a hotel based on good reviews on TripAdvisor, so typed a google search for that hotel's website. Went on what I thought was their website and made reservations. Got a confirmation and they charged quite a bit more than advertised. I called and tried to get someone to speak with. Got on a loop auto message and could not reach anyone for over 20 minutes. Finally a person came on line, but the connection was very poor and couldn't understand him (foreign accent) when I could hear. Finally realized it was not the hotel's phone number I was dialing, it was reservations.com! What a farce! Who needs to be charged $15 for them to make your reservations and for them to trick you into thinking you are using the hotel's website. Nowhere on the page was there any information that the $15 fee would be charged. This is fraud at its' worse! Most people leaving reviews here seem to have fallen into the same trap as we did, so it will be too late for most if they are looking for reviews. Of course, who would look up reviews for them unless they were tricked into it like we were! When we arrived at the hotel two hours later, they did not have our reservation and were very rude when they found out we did not make our reservation through them. They told us to have a seat and it would probably be some time before they could have time to contact the third party (Reservations.com) to get our reservation. We were tired, it was late, we waited about 45 minutes, even tried to make another reservation at the same rate we saw and the hotel refused, so we walked out. Disputed with my credit card and have received a refund.

Buyer beware! USE BOOKINGS.COM INSTEAD of reservations.com! I booked the same Holiday Inn Resort for the same week on both Bookings.com and Reservations.com. Both said no cancellation fee if cancel before a certain date. I needed to cancel the rooms over a month before our reservation date, weeks before the cancellation deadline. It was super simple on bookings.com. I simply went to their website, entered my reservation #, and hit "cancel", done! I immediately received a confirmation email that I would be receiving a full refund and there was no cancellation fee. I then we to their website, could not find a way to cancel, so used their "chat" option. The chat person said they could not help. So I had to call. I called and the rep said their was a 1 night cancellation fee of $400 even though the cancellation policy on their site said otherwise. I went back and forth with her, then asked to drop the reservation down to just the 1 night and cancel the other days to avoid the cancellation fee. She said she could not modify the reservation, only cancel it and charge me the fee. Ridiculous! I asked to speak to a supervisor. The queue for talking to a supervisor was so long she had to take my phone # and said they would call me within 24hrs. It has been over 24hrs. And still no call. I even tried calling the resort to modify my reservation, but they said they could not do anything because I booked through reservations.com. I hope this review helps others not lose $400 on a cancellation fee like I did for such shady practices. USE BOOKINGS.COM INSTEAD! I got better pricing from them and had a much easier cancellation experience with a full refund.

Committed fraud on my credit card. Blatant fraud. Do not give them any credit card number...especially a debit/bank card.

Checked in on October 26th in the afternoon and everything was fine. On October 27th left to visit friends for the day - did not leave "do not disturb" on the door. Returned at about 7pm. Opened the door and it had not been cleaned. We reported it to the reception desk clerk. He offered to change us to a new room - we decided to stay there and he got us fresh towels, soap and coffee. The next morning at about 8am I went to the Breakfast Room for coffee - as I entered there was a dirty guy with tatoos, shorts and a backpack filling two plates with food (about a foot high). So he had touched everything, was not clean - I got two cups for coffee and put a napkin on the coffee machine so as to not touch anything - was afraid to eat anything. We checked out at 9am and I told the reception desk girl about the room not being clean and about the homeless guy in the Breakfast room - She said I think I know who it is? This is scary - the night reception clerk said I may get a refund - the day girl said she had no authority. My wife and I had stayed once before and everything was fine. We will look for a different place next time.

Not good pricing varies not good not useful not good not going to reserve from them charge extra not good

Service charge for booking and cancellation hidden charges they dont tell you about thin hit your credit card after

Booked hotel for daughter…flight was canceled by Air Canada. We phoned for reimbursement or credit for hotel booking... none was given. DO NOT WASTE YOUR TIME ON THIS WEBSITE!