Reservations.com

The reservations.com website lists the non-refundable options first as a trap, it's not entirely clear that it's non-refundable but they will NEVER do anything to help you out if you accidentally book a non-refundable stay. DO NOT use the company, it's predatory in my opinion.

I purchased a room through this website thinking it was Drury because it is disguised as Drury's main page (coloring, font, etc). After realizing this after purchase of a room they said they would honor a refund and after 2 months of battling with my credit card company and the merchant telling my credit card they have refunded me (they have not) I am exhausted. Do not. I repeat. Do not. Book through this website. Book your hotel direct with whatever concierge working at that hotel. I cannot stress this enough, do not become a victim like me.

***DO NOT USE RESERVATIONS.COM***
This site is a total scam, I wanted to give it "0" stars but the review site will not allow me.
When you book a hotel with Reservation.com, It does not show you anywhere that the price is in USD until you've reserved your hotel.
I am also in Canada so the FX difference also hit me hard. It also does not say anywhere that the reservation is non-refundable until you after you've cancelled the reservation. I booked and cancelled a hotel 2 weeks in advance, the hotel would have had plenty of time to re-book the room and plus I cancelled it well in advance! The business practice here is extremely unethical, they pretty much robbed $430 CAD from me.
I received no goods or services, and was not even given a warning that reservation would be un-refundable until after you confirm that you want to cancel your booking. They could have at least allowed the customer to have a credit for future booking. It is completely unethical.

I had get a free hotel voucher from Reservation. Com. They told me that if I want to reserve a hotel, I need to sent a mail to their company 21days before the due date and wait for their reply in 3 days. However, I had sent 4 mail to this company since 18 May and I didn't get any reply. I finally get their reply on 31May. Unfortunately, they reply me that the hotel are currently fully booked for the month of June & July.On top of that, my voucher will be expired on 7 July.So is it their responsibility to told me that I'm not afford to have a hotel in this two months? After that, I had sent 2 mail to complain about this matter but I still didn't get any reply till now.

I reserved a room with full refund if I cancel the day before arriving! Oh no, the next day I called to cancel and they put me on hold 3 times and still said I would only get 4 days plus fees not the full 5 days refund plus fees. I ranted and ranted but she said if I kept disagreeing she wouldn't be able to give me a refund at all. So I calmed down and got my 4 days plus fees refunded but they would review my complaint and get back to me in 7 to 10 days. The email they sent me said I would get my full refund. I called my credit card company and they are disputing the charge for me. Wish me luck!

resevations.com hides the fact they charge a $19.99 service fee for using their website to make a hotel reservation. If you cancel this reservation upon learning the fee they will cancel the reservation but not the fee claiming that is non-refundable for use of the website. This is something every other hotel booking I know of does for free.

They put the wrong date on and then wouldn't switch the date even though the hotel said that they have room to switch. The reps I talked to would not help so now I have a meeting with my bank to dispute the charges. What a rip off.

I thought I was booking direct with the hotel but somehow was routed to Reservations.com. When I asked if I had called the actual hotel property, the reservations.com representative said that yes I had called the hotel but they were busy so the call was forwarded to them at central reservations. That was the first lie. Next they quoted me the best rack rate of $159.20 + $33.79 tax. When I got to the hotel for check-in they told me that I had not contacted them directly and the rack rate was only $135.00 + tax. Upon checking my credit card statement, there was an additional charge of $19.99 that was never disclosed to me. I called Reservations.com and they said that it was a service fee. I also never received a receipt and the hotel couldn't provide one as I didn't book direct with them (as I thought... and was told that I had). As the majority of reviews state, this company is a scam and a criminal enterprise... BEWARE!

I booked a reservation not knowing i was using an American company and they charge in American funds. I thought i was on the hotels site as this company hides the fact that they charge $26.99 service charge and a $30 administrate fee. It cost me $313.60 with them and if i booked with the hotel it was $243.60. This company is a fraud, do not use them at all. I will call the company to cancel now.

Stay away from this site. A TOTAL RIP OFF! I cancelled my reservation within a minute, and was Charged a cancelation fee and the email said I'll get a refund within 15 business days. I called customer service on day 12 for the refund and was told that I wasn't eligible for a refund. And they never refunded me.

DO NOT USE THIS SERVICE. They are a fraud! Charging fees they don't tell you about until you hang up the phone and see your email. Nonrefundable charge and offer no service. Total Scam. They make you a reservation and charge 19.99 Service Fee with no up front mention of that. Zero customer service. Book through the hotel directly and be careful when you call as they make you think you're making the reservation directly to the hotel. Be sure you're calling the Hotel Directly. Very misleading and just ripping you off.