Reservations.com

I AGREE WITH ALL THE NEGATIVE REVIEWS. The web site appeared to be the actual hotel reservations page. There was a non-disclosed non-refundable "service fee" of 14.99. The taxes and fees added were $39.82.
On hotels.com or booking.com the room would be the same price as on reservation.com but the taxes and fees for the same room would be $28.80, and there would be no service fee.
So reservations.com scammed me into paying $26.01 more than on another booking site.
DON'T USE THIS SITE!

This site is a total scam! I thought I selected 2 nights, I was wrong, the fees are outrageous and there no changing/cancelling. The room was listed for $61 the total charge was $97. When I called they said that the additional cost was taxes and hotel fees, that their fee was only $14.95. When I called the hotel, they said that was outrageous and they would gladly cancel the reservation, that I could call Reservations and let them know the hotel would not charge them fees for canceling. I called and the customer service said they will "attempt" to call the hotel and will notify me is 5-7 business days. Note that the positive reviews on this site are completely fabricated if you read past the initial 3 lines.

Like many others here, I thought I was booking directly with the hotel and accidentally booked the wrong night. Turns out it was reservations.com and even though I called literally a minute after booking they are not letting me change the reservation to the right day for exactly the same price. Not to mention that they charged me $75 in fees over what they said the reservation was going to cost (literally - the room was listed at $152 and my card was charged for $216 due to a $14 service fee PLUS $49 in fees and taxes!). I spoke to customer service and am waiting for a call back from a supervisor but based on these other reviews I am not holding my breath. DO NOT USE THIS COMPANY.

My boyfriend and I booked a hotel in CT, through Reservations.com. We arrived on 8/3/24 and within 20 minutes realized that we would not be able to stay. The room was next to the ice machine and obviously there was no sound insulation in the room. The room air conditioner/heating unit was on a wall with windows and behind curtains. It was a first floor room so you could either have privacy and no air conditioning or air conditioning and no privacy! The room (and actually the whole hotel!) had a horrible musty odor. The toilet seat was broken and there wasn't any shelving for toiletries.
I went to the desk to say we wouldn't be staying and the reasons why. The gentleman at the desk was very kind, apologized and told me to call the manager the next day. I called the manager and she said she would grant a complete refund. She explained that I needed to call Reservations.com, tell them the issue and that once they contacted her, she would tell them to give me a complete refund.
Reservations.com said they would look into this situation and that if a refund was due, I would receive it within 7 to 10 business days. This seemed like a long time especially since the hotel was so willing to give me a refund asap. I called them on the 10th business day because my credit card had not been refunded. The said they needed time to look into the issue. It has now been 15 days so I just sent another email today asking what the issue was with the refund. They looked into it and said someone had made an error and it would take another 7 to 10 business days for my refund to be processed! This is not acceptable! My advice to anyone looking into booking a hotel room: DO NOT GO THROUGH RESERVATIONS.COM!

Booked this hotel in June to attend my father in laws funeral... got to the hotel and the fire alarm was blaring in the hotel room and there was someone else clothes still in the "Covid Sanitized" room! The room was filthy, the hotel was filthy! The managers answer was to knock the fire alarm off the wall and remove the other customers clothing! We immediately left and secured a clean hotel room that followed the Covid regulations, with no booking of rooms without 24 hours between occupancy! We booked this room with reservations.com and immediately called them and they said they would start the refund procedure... fast forward 2 months later, 4 phone calls to reservations.com average waiting time over 45 minutes for each call, for them to say that they finally after 2 months were able to speak with the manager and the hotel would not approve the refund! Shame on both Red Maple Inn and Suites and reservations.com! Never Again!

I was trying to book a hotel in Miami with a parking package and somehow got redirected to this website. After the reservation was completed, I waited 2 days for a confirmation that never came. I called this outfit and was told they were having computer problems? I decided to call the hotel and they had the reservation but it
Was nothing like I had asked for, i. E. nothing having to do with a cruise package so
I called Reservations.com and cancelled. Luckily they got the part about getting a
Cancellable reservation right. A week or so later I got my credit card bill with a charge
From them for a $14.99 booking fee. DO NOT DEAL WITH THIS BUNCH OF CON MEN.

Was LIED to about being able to book a room on a certain floor. The representative even put me on hold to "check with Sheraton" and reassured me over and over that the rooms were on the 34th floor. I never received an email confirmation. When I called the motel the next morning, they couldn't find my reservation! I called "Reservations.com" back and explained that I had made reservations the previous night for Sheraton on the 34th floor and was told they can't guarantee any particular floor! I asked for a supervisor and they hung up on me! Finally received 4 pages of computer gibberish as my email confirmation and am once again (5 days later) on hold with Reservations.com because the motel can't find my reservation under ANY name. We are due to check in in 2 days!
DO NOT USE this company! Does "Class Action Lawsuit" sound inviting to anyone?

I went to the hotel website for the hotel we wanted to stay. I thought I was making reservations through them but somehow made it through Reservations.com. I never received a confirmation email so I called the hotel and found out that the reservations had been made through Reservations.com and that we had 2 rooms reserved (we just need one). The lady at the hotel also told me that this happens a lot. I called Reservations.com to cancel the reservation and they told me that I cant so now we have a room we dont need. Very shady company! I will be making double sure in the future that they haven't back doored their way in.

I was trying to contact the hotel to book a room, they insinuated they WERE the hotel. I was charged an extra $400 more that the room rate, I requested a refund within minutes and they only credited what I paid less the $400 so I am still out $400. Im trying to fix it through my visa. These guys are thiefs

I had an awful experience, didn't even realize I wasn't dealing with the hotel until it was over. They charged 19.99 in extra fee's I wasn't told about. Was told I would pay at the hotel and was just using card to reserve, and the money was taken out immediately. Customer service was almost impossible to contact, I kept getting hung up on, had to email, and they wouldn't do anything about anything, they keep saying it was all disclosed.

I thought I was booking a room with the hotel and it ended up being through Reservations.com. I was charged more then I agreed to so I called to check my reservation and they put me down for the wrong room. I had to cancel. So I called to make another reservation, they told me they were the hotel and got me down for a 2 room suite with 2 king beds. I called the front desk in the morning to add a crib and the hotel told me that my reservation was again wrong. They told me I had again made it through Reservations.com. So twice they lied about being the hotel and twice placed me in a room that was not what I agreed upon. Finally I made sure I was speaking to the hotel front desk, but my room was now no longer available. Don't ever use Reservations.com, apolutly horrible customer service and wasted 2 days trying to just reserve a room. Still waiting for my 2 refunds

Booked for 2 nights. The day of the booking and the following night. After taxes and fee's, $394.97. They booked for the following week. I immediately called the hotel (which I thought I was booking through- not a 3rd party). They had no record of the reservation and informed me that the were booked full for the night. Called Reservation.com and got the run-around. Had me call the hotel to get approval to cancel (make sure to get the name of who gives the permission). I found out that the hotel does not have my payment, it goes to Reservation.com then they pay the hotel later. Hence, them telling me to get permission from the hotel is B. S. After several calls and demanding to speak to a supervisor, they said they will refund me in 7-10 days and send me an email confirming. Well, I haven't got an email and 7-10 days will be after the booking. I just have to wait and see for now.