I always had only good impressions from this online store! The clothes are well packaged, fast delivery times, convenient size table and low prices! I recommend!
Very nice dresses were in their collection. I was looking to buy one club dress. And ordered from romwe.com. They gave me 60% off on my 1st buy. Awesome.
Terrible quality clothing, terrible customer service. I would even argue that it's a scam. No one responds to emails, and the website sends you in circles.
This item has yet to be shipped out to me, i ordered it like two weeks ago. Not happy, and i'm hoping by looking at all these reviews that they actually fit when the day come that i do get them.
Hi Emily,
Thank you for ordering from our website.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for standard shipping, please kindly understand.
We checked your order, the tracking number is 940551020082XXXXXXXXXX, you could check through the link https://www.usps.com/.
The tracking information shows the delivery is delayed, please kindly contact the USPS through the phone number 1-800-275-8777.
If you need any other help, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
The stuff that we got was super poor quality and ill fitted. It took way too long to get here. Would not recommend for anyone, just shop in stores and don't waste your time on this site.
Hi Mona,
Thank you for ordering from our website, we are so sorry for letting you down.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
If you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
One of the best experience of online shopping was to shop from them. They were very professional and helpful. Fast in processing orders and shipped products on time. Really liked their services.
So I left a negative review due to the appalling quality of product I received about 2 months ago and yesterday I was emailed a request from ROMWE to take it down in exchange for a discount coupon. NO F##KING CHANCE. This also means that there are probably heaps of negative reviews taken down so buyer can get discounts.
I will never shop at ROMWE again so there is no point offering me 50% off your substandard clothes as I have no interest in supporting you business or clogging up my rubbish bin again with crappy clothing.
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that our items cannot fit you well. Generally there will be 2-3cm error because of manual measurement. Could you send us some photos about your items with clear measurement? We will check with our factory, after confirmation, we will take responsibility for the problems caused by us. Hope you can kindly trust us.
For the return shipping fee, we have noted on our web buyers have to pay return shipping fee. Hope you can kindly understand us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
MY 17 YEAR OLD DAUGHTER ORDERED OVER $100 WORTH OF BATHING SUITS WITHOUT MY KNOWLEDGE BUT WITH HER OWN DEBIT CARD. WHEN I FOUND OUT WE IMMEDIATELY CANCELLED THE ORDER, BEFORE IT WAS SHIPPED, THEY TURNED AROUND AND SENT IT OUT 2 DAYS LATER ANYWAY, WE RECEIVED IT WEEKS LATER AND EVERYTHING IS 8 SIZES TOO SMALL AND JUNK, NOW WE CAN'T GET IN TOUCH WITH THEM, STARTED A LIVE CHAT LAST NIGHT. WAITED 2 HRS AND NO ONE EVER ANSWERED US. STAY AWAY FROM THIS COMPANY! HOPEFULLY OUR BANK CAN HELP US SINCE I CAN PROVE WE CANCELLED BEFORE IT SHIPPED
IF I COULD GIVE THIS COMPANY NO STARS I WOULD
Hi Peggy,
Thank you for ordering from our website, we are so sorry for all the troubles.
How about we provide a free return label for you to return the package back?
After we received the returned package, we will refund you as soon as possible.
Please make sure all the items are in unused condition, and put them in the original package.
Waiting for your reply!
I've bought from Romwe several times now and have always had zero issues. The company is great value-for-money and provides a very pleasant and flexible customer service. Will shop again for sure.
I ordered my stuff in the middle of March and had to receive them in 5-7 days. Oh well... I think that it is needless to say that they did not even ship my items out in this time frame. Then, I had to wait for over a month for my items to arrive because it was stuck in one or another point for weeks. I wrote to customer service several times asking for information as their tracking code did not work and practically all they had to say was "Don´t worry! Be happy!"
And. I am still waiting for this one poor shirt which was shipped bit later than other items because it was not available. And 1,5 months has passed since I ordered it. Good job Romwe with your 5-7 days EXPRESS SHIPPING. I would suggest to not make promises you cannot keep.
So unless you find something truly amazing, do not order. Quality is pretty okay if you do not take into account all those 20 loose threads per simple t-shirt (but you can be also more lucky) but shipping & customer service are both awful! If you have so much time on your hands, then better order straight from China and you will get cheaper and maybe even faster.
Dear customer,
Nice day.
We are so sorry for the troubles that we have brought you.
Generally we need 3-7 business days for processing. It is delayed because some items sell well. We need more time to get it from our factory. Hope you can kindly understand us.
We are sincerely sorry to hear that the quality of the items cannot meet your requirement. Could you kindly take some photos with clear measurement so that we can check with our factory. After confirmation, we will responsible for the problems caused by us. Hope you can kindly trust us.
If you have any problem, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards
I'm still waiting on the three things that I ordered. It's been longer than 10 days and still haven't got them. I will never be ordering from this site ever again.
Dear Thalia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, all the items are ready for shipping except the item (leggings161011701), it is in short supply.
How about we cancel the item (leggings161011701) and ship the ready items to you as soon as possible?
Looking forward to your reply!
I have bought dresses from here several times. Their collections are very unique and fashionable. The price is also reasonable. Quality is best than any other online shop. I highly recommend.
Although I still would never ever order from this site again they FINALLY refunded me which I am happy about but not until I went back and forth numerous times and finally wrote an angry review. The customer service rep who reached out in reply to my review was very nice and helpful.
I wish I looked at the reviews before ordering from this GOD AWFUL site. I spent 50 dollars on my order and after almost three weeks of receiving nothing I sent in a complaint on my account. I was told that because one item s was back ordered, it post poned the whole order. I wish they would of told me that or just shipped the rest of the order. After asking for the refund for the one item, they said they would send the rest of the order immediately and issue me a refund for the one item- which they did. However- almost a month from when I orignally ordered, still NOTHING. I went back and forth with a customer service person multipe times until I finally received my package and one item was missing. I sent another message a week later asking if that item had been shipped separately. They said they "Sent it" and want me to track down Fed Ex. HELL NO! After all of that, I knew they never sent it. Even though that one item was only 13 dollars - they refuse to refund me without any proof. How am I supposed to prove it when I don't have the packaging? This site is an ABSOLUTE JOKE! So pissed for wasting my time. I wish I could give them ZERO stars.
Hi,
I ordered in March and tracking says my items are in Amsterdam since beginning of May. This looks like scam to me. Tried to contact support via chat, no luck.
Dear Olaf,
Our team has emailed you via webmaster@romwe.com with your order refund details. Kindly respond at your earliest convenience, we hope to hear from you soon!
I bought a blue and green striped scarf that is very versatile. It goes with almost everything in my closet and is of good quality. Fast shipping. Will order again. Thanks!
I ordered a shirt about a week ago and its already here and it it is so pretty I was a little hesitant to order because I read so many reviews that said the shipping took forever and that some things never came to them I can say that I'll defiantly be ordering again!
They said my package was sent back for the wrong address. I've emailed them and tried calling but every number I found has been wrong. How do I fix it?
Hi dear,
Thank you for ordering from our website.
Please do not worry. We have received your email and corrected the address. The package will be delivered to your right address.
Apologizes again for all the trouble.
Ok first off I am a petite girl and the clothes fit my perfectly... but for those of you who are not petite its HONG KONG! A PLACE WHERE CLOTHING SIZES ARE KNOWN TO BE SMALL SO STOP COMPLAINING ABOUT SIZE WHEN IF YOU HAD DONE THE LEAST BIT OF RESEARCH YOU WOULD KNOW THIS!
I stupidly even looked on Site Jabber before purchasing, but with a foolish attitude I decided to try Romwe anyway! Let me be the guinea pig and save yourself time, effort and money!
I found their website through a Facebook advertisement and decided to try it out. All the images of their clothing looked pretty and professional on the website, but somewhere in my head the voice of reason was whispering rather than shouting. Its too cheap a price to be of good quality. With 60%-80% off being offered the prices are very low plus free delivery!
On arrival, which to be honest was within the 11-14 days they said it would take to be delivered, I was VERY disappointed when my order arrived. Such poor quality clothing.
As well as terrible quality, their customer service is so clunky! Slow to receive a response from submitting a ticket and also I do not think they are even English. Poor grammar and even spelling words right!
When i finally received a *ticket* to be allowed to return my order, they luckily gave me a European return address, instead of an American one, so lucky as to have to pay for tracking and signature on arrival for the parcel, would have been even more expensive! This is a very expensive lesson on my behalf, please don't be caught out too!
Like the similar comment below, just as she said. I will NEVER use this website and will continue to advertise against it.
Don't be fooled by the marketing adverts on Facebook, whilst browsing at work on a dull day!
Dear customer,
Nice day.
Thank you for your great support and sorry for your disappointment.
We are really sorry that because of time difference and the weekend before, we are not able to respond to you in time. Hope you can kindly understand.
We found you have returned your package to us. We are really sorry that you are not satisfied with the quality of the items. Before your return, you can send us some photos which can show the defects clearly so that we can check for you. After confirmation, we will be responsible for any quality problem caused by us. Hope you can kindly understand and trust us.
Because we have a warehouse in Europe. To save your time and your money, we gave you the European address. Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. We are sincerely apologize to you for your dissatisfaction with our customer service. We promise we will spare no efforts to work hard to serve our customers. Hope you can trust us. Romwe cherishes its customers and never deceives its customers. We promise we will strengthen improve ourselves and get better later. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
After reading all the reviews, mostly bad, I still decided to give Romwe a chance. I bought 5 pieces of clothing, 3 of which were fine. But, I received a pair of shorts damaged (a button missing) and a shirt that I ended up wanting to simply exchange for a different color. After creating a ticket and going back and forth with their customer service reps, I just gave up. Awful. They basically bargained with me to find a solution. First response: If you want to return for exchange, the buyer needs to pay for shipping fees.
How about we offer you a 50% off coupon for next purchase while just keeping the items?
Second response: How about we refund to you 5$ directly while keeping both items?
And, after that, I just gave up. No one has time to go back and forth regarding something so simple as this.
Overall, yes, if you like what is in your order, its great because the merchandise is super cheap. But if you have any problems like sizing, color, fit, etc., no proper solution will come of it.
I will be choosing to spend my money elsewhere going forward.
Dear customer,
Nice day.
Thank you for your great support and really sorry for the problem and letting you down.
Really sorry you have problems with the shorts. You can send us some photos which can show the clear defects so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We found our customer service has contacted you and we are really sorry for all your dissatisfaction. Please believe that we really cherish you and never want to bring you any problem and unhappiness. We sincerely apologize to you for all the inappropriate proposals. Please know that according to our return policy, the return shipping for exchange needs to be paid by the buyer. Hope you can kindly understand. And what our customer service provided is just advice. We really cherish you and want to make you satisfied and help you solve your problem. Hope you can kindly trust us. We will try our best to improve ourselves and bring better service to you. Romwe is a fast-growing company. Hope you can kindly give us a chance again.
We will spare no efforts to help you solve the problem with the shorts and shirt. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
A member of our team has sent you an email from webmaster@romwe.com.