I ordered two bathing suits and neither of them fit me. I would like a refund but number is always busy and they wont reply to my tickets. It took almost a month for one bathing suit, other one is still missing. Worst website, dont buy anything from here.
I bought a pocket watch and they asked if I wanted to pay for tracking so I did. When I entered the tracking number it said somewhere in kentucky and hasn't been shipped yet. But the website says Ohio but that was almost a week ago and it still hasn't moved. I tried getting through to customer service but no response. I needed the watch and now they've ruined every thing I will NEVER buy from them again. I've ordered stuff from China off eBay all the time and it never took this long. I'm at a loss for what to do. But I know you should Never purchase from this company
Dear Janea,
Thank you for your feedback.We are sorry for the inconvenience caused.
The shipping information updating online can be delay sometimes due to some reason such as custom clearance.
We are here to assist you to check your order status. Would you kindly offer your order number please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Cheap clothes, Cheaply made, with more than 40 days wait time for delivery. Its not worth the $5 they lure us in with. Save yourself the stress and headaches of dealing with Sammy Dress. Can not believe Yahoo still allows them to advertise on their website, shame on them.
Dear Samantha J.
We're extremely grateful for your constructive feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to fix any issues related to every customer’s order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
I have paid for my items off this site and im still waiting, yet nothing. I have tried to get in touch with no joy! I don't see or believe that the comments left by others (probably employees of sammy dress) can be all so positive. I feel I have been ripped off.
Thank you for your review, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Sammy Dress have great products for low prices, I bought some items from Sammy Dress and was very impressive by the products/prices. The shipping did take a while but it was worth the wait. #Satisfied Customer"
Please do not review if you are affiliated or have a conflict of interest with this website.
I bought a super cute long necklace recently and i was really surprised with the quality i thought that it would be super light but its not.and i already placed another order for more jewelry so now i'm just waiting for them to arrive. Super excited! Love this site
I have placed quite a few orders from this place. Their men clothing have very good selection. Great styles. Plus wonderful price to go with it. The cut and details on some of clothing, if you buy at your local stores, it would cost you dearly. You cannot go wrong with this place. Just make sure you know your measurement and check to size before you place orders.
Once in a while there are items that not quite measure up to their standard. The customer support are first class and always give me what was I asked before. Highly recommend.
First off- Be smart- if you notice there are a lot of 5 star ratings, notice how they all happen on the exact same day with pic of random items, often with poor English. They are paying people to give good reviews. I wish I would have done my homework, I should know better that it was too good to be true.
I did fall victim to this scam of a site- too small, too long of a wait, nothing looked like the picture. Ended up giving a shirt to a middle school student, it didn't last through second washing. My big question is, where are these photos of clothes coming from? So many of them are so cute, I'd pay more to know that I was getting them from a reputable site!
Dear C M.
Thank you for taking your time to write your review. We really appreciate the feedback.
But, firstly, we must clarify that:
We never “hires people to write fake reviews ”, your opinion is definitely not real! We really do not need to risk our reputation!
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews. And the sitejabber.com always prohibit such obvious fraud! All reviews you can see are all looked into by administrator of sitejabber.com! It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We Sammydress are certified "secured "by renowned E-commerce service
Providers such as Norton, Paypal, Trustwave and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.sammydress.com/m-article-id-12
Would you mind sending us your valid order number or email address? So that we can contact you and resolve the problem for you. Once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Sammydress Customer Service
They sent the wrong item. No paperwork. Refuse to give me a refund. Stuck for $60.00. No getting in touch with them; they are out of China! VERY UNHAPPY! I DO NOT recommend making a purchase with this disreputable company.
Dear Jo D.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
"It has been an extremely pleasurable experience to shop online on Sammy Dress. To start off, I found the general layout of the website to be very user-friendly. There is no dearth of choices for the fashion-conscious and the item prices are very reasonable especially when compared to other online shopping sites. I have placed a couple of orders with Sammy Dress for which I chose expedited shipping and all items that were in stock were immediately shipped to me as promised. The Customer service was also extremely friendly and prompt. I will definitely continue to shop from Sammy Dress and will readily recommend this store."
Never again will I spend my money here... finally got through to a service rep... they were rude and could tell me nothing. Stay away from these people. They r rude. Take your money. And send you nothing... I'm reporting every where if I don't get my stuff or money in the next 3 days! Paid for rush shipping! Don't waste your time it's a joke!
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have full refund to you, please kindly check your account about this.
As long as you read reviews, read the product description, and choose your size accurately (all things a good shopper does anyways!) you can find some really great, cute, and cheap clothes! I've gotten a lot of compliments on the shirts i've purchased. Fast, good customer service - they're willing to work with you if you have an issue with your order. Interesting home items and accessories, too! Shipping takes a while, but that's expected from an Asian wholesale retailer to the US
Sammy dress is my best friend when it comes to buying clothes, accessories, and even household items. I try not to get on that often because then I end up trying to buy everything I can, because everything is so cheap, but such great quality!
The only downside is the shipping, so if you need something for a certain day make sure to order at least a month before.
After waiting for weeks to receive my order I was horrified to see how badly the garments were made. What terrible workmanship! The sizing is ridiculous.! The so called LARGE top did not even fit my 11 yr old granddaughter.! I could not even get my hand into the one sleeve! I can NEVER recommend this site to anyone who wants quality goods! Don't trust the pictures that are shown on this site. I could not give it a rating because there is no rating bad enough!
Dear Anne,
Thank you for recent comments. We want to offer my sincerest apologies to you for the issue.
We are afraid that the Asia size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For the issues, to avoid the dispute, please kindly tell us your order number and matched item number so that we can check again and provide you a solution soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
They responded to a complain on this very web site, gave them all the info for a third time after 5 emails to CS. They are a scam. Ordered in September yet to see any thing, they take your money really quick. Its cheap cloth but not worth the headaches! Beware they are thefts. When they email the say "we are sorry and are looking into it" that gets old after 2.5 months. DO NOT SHOP HERE!
Dear Rosa,
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that your experience has caused you.
I have followed up your case and our team has solved it for you in the ticket.
Please kindly reply to us.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
A massive joke. This website advertises items that are not in stock and only let you know this information when you've paid and they've allegedly sent your items out. The shipping information is also misleading and my order was being processed for nearly three weeks. There was no communication about my order until I inquired about when it would be sent and now I feel like I'm on a wild goose chase... Don't bother with this site.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Bought 2 pairs of socks 3 months ago and still haven't received them. I was constantly told to be patient and wait at least 2 months for them to arrive, my items never arrived but they did take my money. I am so annoyed and have never experienced service so poor. The woman who kept replying to my order was using some broken english, so its frustrating to know they don't even understand what you are saying! I will never use this site again.
Dear Acel,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please don’t worry, you can tell us your order number firstly, then we will check from shipping company for you. If it’s lost during the time of shipping, we will claim from shipping company for a better solution.
We are always glad to help our valued customer.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
Ordered 2 swim suites at the end of August thinking I would be able to wear it on a cruise in October. Ended up purchasing a swim suit from Target because I'm still waiting on them and we are going into November. I will never order from them again and this is the worst online shopping experience I've ever had. Good luck to the other who order from them and do get their items
Dear Kira,
Thank you for your important feedback and for letting us about your experience with us.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress has unique, stylish and great priced products. I've been satisfied with every order with them without a hitch from day one. Products follow through with quality shown on the site's catalog. Have never had to request a return or refund. Delivery has always been on time without any sort of damage to my orders. Their customer support staff is very easy to communicate with regarding any questions you may have. I look forward to ordering from Sammy Dress in the near future!
This international company is getting better at what they are doing! I've had a recent order that I received in 10 days from China to the US. Overall experience this time around was much better compared to last year! Products are good, prices are good and shipping is good. Even their customer service has improved 100%!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexis C.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
To reach a better solution, please feel free to contact us http://support.sammydress.com/?lang=en
Also, we appreciate that you would send us message here about your order number, so we would be able to reach you and offer you a solution.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/