Placed and order with sammydress and chose appropriate shipping method, and paid for it. Then customer service decided to use the most expensive delivery option so when the courier left the note for delivery it said that I owed an additional $23.30 for delivery. I have already paid $17 as part of my order and am not liable for this charge. Logging a ticket through customer service is a waste of time as the messages are ignored, and standard robotic replies issued (addressed to the wrong name).
I am demanding a refund and am being ignored. I am now in the process of contacting Paypal. Am appalled by this service and I shop online frequently.
I had an amazing experience with sammydress.com. At first i thought this site was too good to be true. After reading reviews i decided to try this site out for myself. I got a purse, watch and bikini. It all turned out to be great stuff. My black leather backpack i use everyday. The bikini was so thick for $12. This silver watch i couldn't find on any sites in canada but sammydress.com had it. The shipping was about two weeks. I would have waited a month for these deals. This is a great site and i could recommend to any friend but id rather keep it a secret! Going to order more soon!
The quality of the merchandise is poor and the clothing does not look at all like the picture. I asked about returning and and was told there would be a fee and I would have to pay to mail it to China. I was not compensated for my unhappiness. I would not buy from this site again!
Dear Julie F.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you so much for your kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is an AWESOME website to shop in. It's so quick and easy and everything is so inexpensive! I love this website and I love looking through all of the clothes and variety. It seems like there's something for everybody.
I love sammy dress! There are so much to choose from and everything is so cute! They're items are so affordable and good quality. I also love how there is a "free shipping" section. Shipping can be a bit slow but I expect that since its international. Overall I really like shopping on sammydress and I will continue to do so.
I have ordered many times from sammy Dress and I am very pleased. Products are very nice, the sizes is true and the quality is great. The waiting time to a minimum. Is very good website with beautiful products and with many options to market for both men and womens. The products are pricey as images and that help very much with the choice.
Horrible! I should have known you can't buy the beautiful dresses you see in the photos for those prices. I ordered a medium dress for my daughter and it was a joke. It wasn't even finished being put together. There were no hems and the lace wasn't sewn down and the size was for a child. What a joke. Don't waste your money!
Dear sally,
We are regretful that the product did not meet your expectation.
In order to verify and resolve the quality issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a shirt 3 wks ago no confirmation email, no way to contact them and they took my money for it... I am very appalled by this. Wish I would of read reviews before I ordered from this crappy, scam company! I am going to dispute my transaction. This is terrible! Don't buy from this terrible whatever you call them
Dear Brandy,
Thank you for the message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8)
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number so that we can check it please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Most of my orders are for my baby girl, they are the accesories like hairbands. They were so pretty and not expensive though, very affordable. The Customer Representatives are very helpful too when you have a problem or questions about your orders/shipping. Most likely will order again.
I recently ordered a shirt and necklace from SammyDress. I was pleased that the items arrived within two weeks. The necklace looked just like the picture but is very cheap quality, which is what you should expect when you pay $2 for a necklace, so I'm still pleased with the necklace, but the shirt I ordered is completely different from the picture. It was pictured as a nice sage green with cream, but the shirt I received in the mail was an ugly, bright, key lime with white. Needless to say, I won't be wearing that shirt :/
Sammydress is the top website to buy today's new fashion! I have tried multiple websites and Sammydress is by far the best! Not only do they have great prices, but they are 100% reliable on their shipping and processing times. Their customer service is not only quick but very willing to help. Finally the products that you get from Sammydress are GREAT quality!
So ive bought a few things off of sammydress everything from clothes to house hecor and the quality of the products are great! Processing time does take a bit but no more than 3 days and i usually receive my items within a week and a half
The customer service is great, they get back with very quickly! The pricing of products are great but some of the quality is not. The shipping is ridiculously high though but I mean it is coming a long way.
I bought on the site more than once, and I did not have any problem, just compliments. I like the website, the easy way to buy and pay, the quality of the products and the price. For sure I will buy another time!
It was a great place to start shopping online! I had never done it before but with sammy dress it was easy :) I would order online from them again! I would recommend to anyone if you love shopping online that this is a great place to shop!
MY teenage daughter put me on to this site several months ago and I just love it. I have recommend it to all my friends and family. I myself have placed about 1 order a month sense finding it. Love it!
I love this site. I have not had any problems with it, and I will continue to order from them! I love the clothes, and the wholesale prices. I'm on a budget, and this site has helped me keep to it. Highly recommended!
I was navigating looking for a dress for my daughter. I encountered this website by mistake and it was the best thing that happened because I found the dresses she needed and more! I recommend this website for your next purchase.
I ordered several items and the items were shipped in two different boxes on two different days. I received the first of the two several weeks after my order. The clothes were complete crap! One shirt had black splotches on it, the other was WAY too small and the fabrics are cheap. When I contacted them about the black splotches it took multiple attempts to even put my question through to them. Then they asked me to take pictures and a video before they would even consider a return. If they accepted my return then I would have to pay shipping AGAIN! My second item has still not arrived and it has been 4 months! I keep trying to contact the company but either get no reply or my request will not go through. DON'T BUY FROM HERE! You are just going to lose your money and end up with nothing or with crap!
Dear Crystal,
Thank you for your message.We are sorry for the inconvenience caused.
Please kindly check our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
We are afraid that the customer need to cover the return shipping fee and it is not refundable.
About the delivery issue, we are here to assist you to check it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
"I ordered two watched from Sammy Dress on the 4th of Dec and they got here in a few weeks, really good timing considering the distance they had to travel! I absolutely LOVE them, they are better than described on the Sammy Dress website! I plan to do more shopping from them in the near future! When that first paycheck comes, I am going to be on Sammy Dress for boots that I am dying to order and a purse and some leggings... and lots more! I want to thank Sammy Dress for all the great communication during my order and shipping process, they were awesome! I recommend Sammy Dress to family and friends all the time. Thank you Sammy Dress!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.