When I made my first order, you sent me my consignment which I was happy about. Now I make another order, you held unto it after payment while asking for copies of my photo ID and credit card. I can't risk sending copies of these documents cause I don't know you guys like that. I live in the US but when I call your California phone number, it is never picked up. I hope you guys are not FRAUD. If you are not, pls send me my consignment.
Thanks.
8/18/15
Uthman A.
I ordered once, around Christmas & it took TWO months to come in. I brushed it off as no big deal, it's the holiday season, they're busy. But over a month & a half ago I ordered almost $300 worth of items & they are still 'processing', I also used expedited shipping. They already took the money out of my bank & are now saying they haven't sent my items because they want to make sure I'm not part of credit card fraud. If that was the case then why didn't they contacted me previously? Why did they already take the money out? I had the message them & see what was going on & that's the crap they told me. Their number also doesn't work. I am so pissed, they won't give me a refund, either. You bet I'm going to the police office Monday morning.
Dear DylanandHannah,
Thanks for telling us your problem.
We are happy to check what is wrong with your order and solve it to your satisfaction.
Please contact our support center.
Best wishes,
Sammydress.com
Amazing web store! Everything on Sammy dress has such good quality and prices come in very cheap! I've purchased many things from there and there were no problems at all. Many people ask if the store is a rip off or if its fake and it absolutely isn't. I recommend Sammy dress 100%!
I am very pleased overall with this page, product prices are very affordable and the cost of shipping is not very high, besides the S points are great to save some euro. Shipping is within normal fairly quickly, since it comes from China.
Probably buy you in the very near future more products.
Although it only took 2 weeks for my order to get here, i was very disappointed with the quality and the customer service. I get the fact that "You get what you paid for", but the fact that some items i ordered did not look anything like the picture really frustrated me. I am a first time customer too. And to make matter worse, I lost THREE items! I ordered 11 in total, and only received 8. I've tried calling DHL and they told me there's nothing else under my name. Then I have tried calling them with the USA number they have provided and only got a busy tone every time I've tried calling. I even emailed them three times and still have not gotten any response. Hopefully after reading this message someone will contact me back.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order numer or your email address, we will check it and solve all the issues for you soon.
I spent $15.00 on shipping and did not get my items for about 3 to 4 weeks. I am currently still waiting for the other half of my order to even ship. I love the low prices but it takes a really long time plus some of the clothes has pulls in them.
Dear esther,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, please?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
I agree with the previous messages. I ordered from them back in October 2015 and I still have not received my order. However, I was charged immediately. I finally get an update today stating they've lost my order and I should wait another month... no thanks! I believe they are scammers also I will be disputing this charge with PayPal as well.
Dear Kams,
Thank you your feedback.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 suits - 2 large and 2 medium. The sizing is very difficult to figure out. One bikini bottom that was a large was too small for me but the one piece that was a large was huge even on my sister who is three sizes bigger than me. In order to get a refund they expect you to take photos with a ruler to show the size differences and I don't really even know what they're talking about. And, they forget to tell you when you're ordering bathing suits, that they are not exchangeable or refundable.
Dear Vanessa B.
We're extremely grateful for your constructive feedback.
We kindly suggest every customer refer to the Size Chart before they order, the clothing sell on our site are Asian Size and they are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, please note the huge difference between choose wrong size or we send you wrong size items. If we made a mistake, we are more than willing to help you.
Please kindly refer to our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
It would be very nice of you send us message here, you can provide email address, order number, phone number, transaction ID etc which can help us find your order number in our system, so that we would be able to reach you, once the size issue is confirmed, we would offer you a solution.
Hope receive your message here and we can solve the problems together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered and received items from China through other websites without problems. They take maybe a month max and the shipping was free. I ordered one item the middle of November thinking I would have plenty of time to get it by Christmas to use a gift. Well it's February now and still no package and they want to give me a partial refund. Um no. That is not acceptable. To be a successful company with good outcomes with customers, it is there responsibility to recover money for lost packages from the shipping company. My husband ordered items but his order was cancelled and refunded but with no explanation. We will never suggest this company to anyone we know.
Edit: After writing this review - they refunded me fully but I will still never recommend them because a customer should not have to resort to negative reviews just to get what is rightly theirs.
Dear Amanda G,
First, I want to offer my sincerest apologies to you for the issue.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.sammydress.com/m-article-id-39.htm.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Sammydress Customer Service Center
This place is just ridiculous! I ordered from them about 4 weeks ago and still have not received anything! Not even an email explaining anything nor an answer to my attempts at reaching them! The phone. Umber is bogus and there is no way to get a hold of anybody to find out what's going on! NEVER EVER order from this place! Wasted money and time! I would give them NEGATIVE stars if I could! PAYPAL is amazing tho... They are going to fix the issue or refund me my money! I only gave them a star because I had to in order to post my review!
Dear starr w.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Worse website ever. It's been a month and I still have not received my purchase. Tried getting a hold of customer service and no one will get back to me. At this point I'm just looking to get my money back. Will never shop on here again and I would discourage others from ordering as well.
Dear Elizabeth,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
Would you please tell me the order number so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
The quality of the products is awesome! Both times I purchased with Sammy Dresses, I got the shipping sooner than expected! Cloth is true to size and some pretty awesome designs! Also, every time I have an enquiry, I receive a reply from them straight away! Love the website and I'll definitely will be buying again!
Scam, poor customer service, crap quality, what you see is not what you get, sizes do not run "true to size". I am a big online shopper and never in my life have I had an issue like this. SUCKS. ZERO stars. This place needs to be shut down. I had to dispute the charge with my card company.
Dear Jillian N.
We want to say thank you for providing us with important information about your situation.
We kindly suggest every customer refer to the Size Chart before they order, the clothing sell on our site are Asian Size and they are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, please note the huge difference between choose wrong size or we send you wrong size items. If we made a mistake, we are more than willing to help you.
Please kindly refer to our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
It would be very nice of you send us message here, you can provide email address, order number, phone number, transaction ID etc which can help us find your order number in our system, so that we would be able to reach you, once the size issue is confirmed, we would offer you a solution.
Hope receive your message here and we can solve the problems together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Bad, bad website. Dont buy waste your money. I ordered 9 items and my order was not shipped all at once. It took 4 months for me to received my 8 items and one still unheard-of from them. When ask them, they kept say that took 10-25 days. This mad me very mad. Bad quality clothing.
Dear vaw,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Firstly, we sincerely apologize for the inconvenience that had been caused.
For the issues you mentioned, you can tell us the order number firstly so that we can confirm and resolve ASAP.
Thanks so much for your kind understanding.
Best Regards
Sammydress Customer Service
Sammy Dress has great deals... however, when describing fit and showing size information, I feel that it does not do justice to items.
Also, I am disappointed in the cost of shipping and the difficulty to exchange sizes.
I spent over $60 on shipping and 4 items of clothing, that based off of my size and their sizing guide, do not fit (are too small through the shoulders and chest). Although the customer service was kind and attentive, they stated I would have to pay for shipping to return the shirts and to receive the exchanged shirts, a process that would most likely take 2 months to complete. They compensated me a total of $6 (20%) of my clothing order...
So I shopped two items on October 4,2014. Just received one of the items October 25,2014. I assumed because I ordered two Items that both items will arrive together, I was wrong. Well that Item that came first, is a small, very cute, silky dress. I surely followed that measurement instructions yet my dress still was a little big from the top portion. Not a big problem easy fix. The pricing was fair but the shipping took a little longer. I just have no idea when my coat will arrive (hope soon). They have a lot of clothing for a cheap price, wish there was one in USA.
I placed my order September 10,2015. Sent in first help ticket In October, second at the end of October... By November 28 tried to send another and it won't allow it to send... Have not received order still (December 4,2015). Have not received money back. Phone number in Rancho is continuously busy (always), this must be a scam. They stole my money... Bad service! I will never shop with them again! Btw, this was my first experience with them.
Dear Sandy,
Thank you your feedback.
We want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
The sizes are not what the chart claims.
I had to order a XXL because the chart claims that its 42" bust and 29" long well when I got it the bust was 32" and the shirts length were 22" even though the tag said XXL the shirt material is vinyl not cotton.
Im sure these guys know what they're doing which is ripping people off. Request a refund three times with no reply. The phone number is fake!
Dear Customer,
Thank you your feedback.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Do not order from them! Ordered 3 coats September 28 at the same time all the same items but 2 is the same size and received 1 coat 3 weeks later and still haven't received the other 2. Contacted customer service several I was told several stories even was told they were sending it out over a week ago, contacted them today and now they saying it's not available they should've been gave back my money if they knew they didn't have items! Today is October 29 and I'm pissed off!
Dear Coniesha,
I want to extend my sincere apologies for the problems you have experienced.
For the issue you mentioned, would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you so much for your collaboration
Sammydress Customer Service
http://www.sammydress.com/
This is an awful website. They have no support. I have sent three emails with no response from them at all. Just sent another email asking for a refund as I will no longer be needing the item. I have ordered many things online and never had such a horrible experience. This company has NO customer service of any kind. Order from them and you run the chance of wasting your money.
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Uthman A.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/