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Sammy Dress
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Sammy Dress

sammydress.com
District of Columbia
1 review
2 helpful votes
Follow Adu A.
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I saw Sammy dress advert on the internet and decided to give it a shot because the quality of their goods looked so high and the cost so low to believe. Fortunately, my first order for my teenage daughter arrived within a week and the quality was no doubt exactly as I had seen on the internet. My daughter loved her present very much. Since then I have order four more consignments for my family and have not encountered any difficulty yet. The last consignment came without two items and when I contacted the customer care, they were so polite and responded by saying the items had run out of stock and would be sent as soon as they were ready. Within three days I received an email that they had been sent via DHL. Sammy dress is the place for families to shop.

Thanks Sammy dress for the wonderful service and hope you will keep it up.

Date of experience: May 10, 2015
Ohio
1 review
0 helpful votes
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Sammy Dress is an amazing website
August 1, 2014

Sammy Dress is an amazing website. I've ordered multiple times and have had nothing but great clothing. The material is very soft and well made. The sizes do run small, but if you order bigger its not a problem. The processing / shipping can take a very long time, but being patient for such an awesome and inexpensive order is totally worth it. I wish the shipping were cheaper, but all in all its 100% worth it. I've also had nothing but amazing customer service from them. They respond very quickly and give the best help! This site is really great and I would recommend it to anyone.

Date of experience: July 29, 2014
Canada
1 review
0 helpful votes
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I've ordered from the asian-wholesalers before and you must know what you are getting into before you order. If you choose the lowest price shipping it warns you the package will arrive, normally, between 10 and 25 business days.
The price is perfectly cheap, as long as you look at customer review you can easily find what size (or how the One Size products) will fit you well.
Honestly, I am happy to order again. Maybe I am lucky but I never seem to experience any problems with sites like these.

Date of experience: January 7, 2015
Australia
1 review
1 helpful vote
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Everyone considering buying from this site, you need to be prepared to wait for your order so do not order anything that you need to receive in a hurry. I placed an order, and waited a month for it, which was fine. I received everything I ordered, and it was all exactly how it looked online. My only complaint is that sizes run small. So if you're not sure about a size, always go a size up because a lot of the clothes didn't fit me properly.

Date of experience: February 18, 2014
sammydress h. Sammy Dress Rep
over a year old

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Virginia
1 review
7 helpful votes
Follow Yonnie R.
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I ordered a bathing suit from them in may 2015 I NEVER received it. Every time contacted them they said wait an extra 30 days. Finally I had enough of waiting and summer was over anyway so I contacted them once more and told them that I just wanted a refund of what I paid. I was then told by there customer service team that my only option was to take store credit for half the purchase amount. I was so mad but I just to the 50% refund because what other choice did I have. This past december I decided to use the store credit (and add more money) to purchase yet another bathing suit for the coming summer. Until this day I still have not received this purchase even thought they stated it would arrive in 18-25 days. When it hit 25 days they said it could take up to 45 days and now that has passed so they are saying 60 days. I just want my money back and to never have any dealings with this company again. It is a complete scam and a rip off!

Date of experience: February 21, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Yonnie,
Thank you for your message.We wish to apologize for this inconvenience.
About the wallet refund, it is just an option since it has many advantages.
If you want the refund to be arranged to your payment account, please let us know and we can arrange it for you.We always respect our customers’ decision.
About the delivery issue, we would like to assist you to check it.
Would you kindly offer your order number so that we can go ahead please?
If we made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
6 helpful votes
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This is a horrible company. First they overcharged me on one of the item. After I pointed it out, they claimed that that item went "on sale" and refused to refund the difference. After exchanging 8 emails they offered me a 10% off coupon for my next purchase which is practically meaningless. Then they notified me 3 more items in my order is "out of stock". At that point I decided to cancel the entire order. They reply to with "We will cancel the order for you as fast as we can." on Oct 2.9 days later I email to ask for my refund again. I got an email that said they have supposedly shipped out one of the item. Then got another reply from their customer service asking me "Could you please kindly take it and we will cancel the other items for you asap?"
This is an unscrupulous company I will not recommend anybody ordering from them no matter how cheap their prices are. I filed claim with Paypal.

Date of experience: October 12, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Rhys,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service

North Carolina
1 review
0 helpful votes
Follow Jeffrey S.
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Yes I went to make a purchase on the site of a very snazzy trench coat and vest. Well apparently they didn't have my size in stock, however they were so patient with me for a few days keeping my payment on hold (which I ended up having to get back) to see If I could find my exact measurements. I did, but alas they did not have my size, but the service and support I received was top shelf I definitely recommend this site to anyone looking to lift your style, and have a good buying experience in the process.

Date of experience: October 23, 2014
Illinois
1 review
1 helpful vote
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Can someone else relate to my situation?! I bought three items about two weeks ago, it came to about 30$ or so, they took the money out of my account and everything. I've been constantly checking my order and it still says "processing". I ordered expedited shipping as well, HELP!

Date of experience: July 6, 2013
Italy
1 review
0 helpful votes
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Hello everyone, I ordered several things from this site that I recommend for sure. They are precise, and always respond to every question. My first purchase was a wonderful bag, now look they get shoes hat and coat, I would like to buy more...: D... so you would certainly recommend

Date of experience: October 19, 2013
New Jersey
1 review
4 helpful votes
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I have been ripped off by this seller. After paying nearly $84.90, I can't believe that they sent me two red hats that I didn't order, and a small sweater that doesn't fit. Also there are 3 items missing: 1 leather, jacket, a sweater, and another hat. In addition, I paid for expedited service to be delivered in 3-7 days and still haven't received a completed order. The Seller should pay for the return of these items since they have to be sent back to Singapore. This is a rip off. I'm seriously disappointed and demand a refund!

Date of experience: November 26, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Troy,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Sammydress Customer Service
http://www.sammydress.com/

Washington
1 review
0 helpful votes
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I ordered my 2 dresses, each under $5, on July 15, I paid for the fastest shipping, bringing my total to over $30 and I finally got my package yesterday, Aug 8. I did email a couple weeks ago and was told (later that same day) that the dresses are high in dam and and currently out of stock and will be shipped in 7-15 days. I would have liked to get reimbursed for my $20 shipping but it is what it is. The dresses are good quality, just like I hoped, only they are BIG. I'm 5'7 and 135 lbs, I ordered medium sized and I have to add a high belt to make it more fitting and it drags on the floor, which is amazing because I'm kinda tall! Happy I got it and if probably order from them again, just not pay extra for shipping.

Date of experience: August 9, 2015
Australia
1 review
4 helpful votes
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5 Star Service
September 25, 2015

"This was my first time ordering from this company and I must say I'm impressed. Their size charts & conversions are spot on. I was able to track my order right through. The pricing was amazing. Once my 2 x long dresses arrived they were more stunning than I imagined. They fit like a glove and the material was so soft. I'm already planning my next order :)"

Date of experience: September 22, 2015
Montenegro
1 review
0 helpful votes
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So far I had 4 orders on this website. One order was delayed and it arrived after about 2 months. But it arrived, so it was all cool. They have very good and cheap products, with quality material, which is a rare thing to find on online shopping: quality and price! Every order is packed in some kind of vacuumed bags, which is an awesome thing. I must say that I'm very satisfied with all their products so far. Shipping was a bit of an issue, but that's all good as long as my orders arrive. I give them five stars cause they really deserve it.

Date of experience: November 14, 2013
GB
1 review
5 helpful votes
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I ordered three shirts here. They shipped out a week later and it's been 75 days and they are still not here. I've contacted customer service at least a dozen times. They are really slow to respond and do everything in their power to be as unhelpful as possible in resolving my complaint. This is by far the worst store and worst shopping experience I've had in my entire life. If I could rate this company with 0 starts I would in a heartbeat. Do not purchase from here ever!

Date of experience: November 24, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Nick,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Texas
2 reviews
1 helpful vote
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I ordered a jacket from the site back 11/14/2014. I received an email stating expected shipping for item will be in 7-10 days. It has been about 3 weeks now and the status of my order is listed as "Processing". No way it should take 3 weeks to process one Jacket. I wrote them an email several days ago asking what is going with my order and so far, have received no reply. Definitely will not be ordering anything else from this site again.

Date of experience: December 2, 2014
sammydress h. Sammy Dress Rep
over a year old

Ear Larry,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you mind to tell us your order number so that we can check for you, OK?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Sammydress Customer Service

Texas
1 review
0 helpful votes
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I purchased a couple of items from this website and unfortunately they did not work out for me. So, when I tried to return the items I was told I would be charged a 15% restocking fee plus have to pay the return shipping. Well, that amount added up to more than what I even paid for my items so I am stuck with things that I can't wear. That is really horrible customer service if you ask me. I will not buy anything from this company again!

Date of experience: July 24, 2014
Italy
1 review
0 helpful votes
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Very satisfied with this web site, I like this kind of vintage clothes and I will certainly buy something else here. I'm looking forward to receiving the last two items that I ordered. I'd really like to wear them on Christmas! :)

Date of experience: December 9, 2014
New Jersey
1 review
1 helpful vote
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I'm so glad I read these reviews before taking a risk and purchasing. All that glitters isn't gold. Thanks you guys for being honest! Thank you for saving me my money and a headache. I'll be continuing shopping where I normally do.

Date of experience: October 15, 2013
Canada
1 review
0 helpful votes
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Good experience overall
February 25, 2014

Good experience overall. Item arrived and matched description/photos on the site. The prices are great as is shipping fees. Took a bit to get here, but I am never in a hurry when I order clothing online:-) I will shop from them again in the future.

Date of experience: February 25, 2014
Arizona
1 review
3 helpful votes
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Avoid at All Costs
February 13, 2016

Cheap material, horrible craftsmanship, and your order will take months to be delivered in full. Read the worse record from others online. That's what you should expect. Be sure you know how to put in a dispute with your credit card company.

Date of experience: February 10, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Simeon,
Thank you for the message.We are regretful that you feel like that way.
Regard the quality issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313