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Sammy Dress
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Sammy Dress

sammydress.com
North Carolina
1 review
1 helpful vote
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"Just received this dress in the mail yesterday! Opened the bag and omg! I'm in love with the dress! Wearing it to work as soon as the weather gets a little warmer again! Definitely going to buy dresses from this site more often!"

Date of experience: April 22, 2014
Mexico
1 review
0 helpful votes
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This website has a lot of variety on clothes and good deals. The things I purchased arrive on time and they look the same as they did in the pictures. My username is Diederickmuro. I'm buying more things in the future. Great work!

Date of experience: September 10, 2014
California
12 reviews
43 helpful votes
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I placed an order in Dec. I received all of the items in late Jan. Except a pair of boots. I have contacted customer service several times. All they tell you is to keep waiting and that I should have paid extra for tracking and insurance. I have never spent as much for shipping as I did on this site and then no item. They haven't refunded my money for the boots and say they won't refund my shipping. So... no boots and no shipping refund (and so far no refund either). The other items I received were a joke... very poor quality. I had snags in the sweater, had to sew all the buttons on better as they were falling off and not knotted. Fabrics were not cut on the straight of grain so... the top hangs funny. Everything ran small. The clothes look adorable but are very poor quality.

Date of experience: March 6, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Connie,

Thank you so much for your important feedback.We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
For the issues you mentioned, would you mind to tell us your order number firstly, we will send you an email for a better solution once we confirm the problems, we are always glad to resolve the problems from our valued customer.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Sammydress Customer Service

California
1 review
7 helpful votes
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This has been the worst experience I've had with an online retailer. I purchased a sweater that I never received. I emailed their support and they told me that they were moving to a new warehouse so that they could better service customers. They offered a 5% discount which I think is a joke. The next morning I receive an email saying that my order had been processed and shipped.

I received a tracking number and my order has not even left Singapore. I received the tracking number on 9. 19. 14 and it is now 9. 25. 14
Keep in mind that I order for the faster shipping which I spent an additional 20 dollars for

Date of experience: September 25, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Gerard,

Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please tell us your order number firstly so that we can check and give you a better solution.OK?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.

Best Regards
Sammydress Customer Service

Canada
3 reviews
33 helpful votes
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DO NOT use Sammydress
October 16, 2015

I waited over a month while my order was 'processing' only to contact them and find out a week later(now a 5 weeks after my order was placed) that the item was out of stock. Horrible customer service. DO NOT buy from them

Date of experience: October 13, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Kelly L.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Ohio
1 review
1 helpful vote
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I have placed 6 orders and getting ready to place order number 7. I just cant get enough of this company and the deals. The jewelry is awesome and so affordable that I just cant quit ordering. Everything I ordered is beautiful and everyone wants the pieces that I have decided to order for family and friends too. I also get discounts and earn S
Points that help to bring the total of your order down so you can order even more.

Date of experience: September 17, 2015
New Jersey
1 review
0 helpful votes
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Addicted to SammyDress!
May 29, 2015

I love the products and prices on Sammy Dress. I buy a lot of my new wardrobe on there now, I'm pretty obsessed. Most of what I've gotten on there fits and looks perfect, and if it doesn't, I've received prompt and helpful customer service to resolve it

Date of experience: May 26, 2015
Texas
1 review
3 helpful votes
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Ordered several items and paid for expedited shipping. Site shows that order was shipped but when dhl was contacted they say that the shipping label was placed but they have never called dhl to come pick up the item. Terrible customer service that never gets back to you on your service requests. Will be contacting bank. To reverse payment if not contacted by sammydress

Date of experience: December 9, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear andrew,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
3 helpful votes
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Christmas Failure
December 13, 2015

I bought the Sammydress shirts for my son who is serving his country in the Navy as a Christmas present. I made the purchase at the beginning of November. By mid-December I sent email to Sammydress because I had not received any product or any word on their status. They informed me that I would not be receiving my Christmas before Christmas and they would not return my money. All they are willing to do is give me a credit to purchase another item. Very disappointed in their inability to deliver! Sammydress has ruined my Christmas and I would never do business with then again in the future!

Date of experience: December 10, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear David,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised.
Would you please tell me the order number so that we can check it for you?
Can you please send us your reply?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

El Salvador
1 review
0 helpful votes
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sammydress.com is the best online store I've ever met.

Recently I bought a beautiful dress only $ 20.00 and something as beautiful as that in my country is priced over $ 100. For that reason I love buying on this site, is the best choice, quality products and low prices. Delivery time is fast. The clothes are beautiful I want it all!

Totally recommended!

Date of experience: October 24, 2013
Kansas
1 review
5 helpful votes
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I ordered four different dresses. They were beautiful per the pictures online. What I received was three dresses (two the same.) These dresses looked nothing like the pictures. I never did get the other two dresses. I have not gotten a refund of my money or anything else! I am very unsatisfied and will not buy from them again.
Kathy from Topeka, KS

Date of experience: January 11, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Kathy,
Thank you for your recent feedback.We regret things did not work well for you.
We would try our best to assist you to verify and resolve the delivery and quality issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

North Carolina
16 reviews
16 helpful votes
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Sammydress.com
November 21, 2013

I am very grateful that my sister introduced me to this site. I've not had any issues with products not being as described any delays and the quality still exceeds my expectations based on the low prices! I will continue to recommend the site to friends and family!

Date of experience: November 21, 2013
Michigan
1 review
1 helpful vote
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SammyDress Experience
August 25, 2015

I was reluctant to order from SammyDress because it's an overseas business and the prices were so low. However, I cannot afford the high prices at the store so I decided to give it a chance. I put in a very large order and I am pleased with what I received. I was missing one item and within less than a day, I was emailed about it's status and an apology. My experience at SammyDress was very good and I will continue to shop there. Their prices are unbeatable and the customer service is top notch!

Date of experience: August 22, 2015
Illinois
1 review
4 helpful votes
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I received 3 of my 4 items in 5 days. While items were beautiful, they are TINY! I have submitted 3 "tickets" in the last week, to no avail. The are unreachable by phone. I have asked: how to exchange them for a proper fit (I am a size 6, so I ordered a Med), how to calculate what size I would be by Asian standards, and the whereabouts of my 4th item. I am at my wits end with these people. They say that submitting a ticket is the best form of communication, and that they will answer in 24 hours. I really liked the items, but WILL NEVER order from them again for lack of decent customer service, or any customer service at all.

Date of experience: April 2, 2015
Pennsylvania
1 review
0 helpful votes
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Excellent, overall!
June 5, 2015

LOVE, LOVE, LOVE Sammydress.com!
They are constantly updated with new items, have wonderful customer service, great shipping time, and excellent values for their products!

There's tons of ways to save money with their point system. You even get to submit photos of yourself with their products for more points to apply to your order for a more discounted price! What a terrific idea!

I, personally, had to go through customer service (which I usually dread because of a lot of bad experiences), but they were so polite and willing to extend their help to me. One of my packages had gotten lost and they suggested different ways for me to find it. They then offered me different options as to how they could resolve my issue, should I not find my package. I chose to be refunded and they immediately did so! After submitting my ticket, my issue was initially resolved in 2-3 days! (Much faster than I've ever experienced!)

Date of experience: June 2, 2015
GB
2 reviews
1 helpful vote
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"I love sammy dress, It has lots of great bargains, I ordered and received my watch, It is very blingy. I have just placed another order can't wait so excited. Very fast despatch and delivery and really well packaged. I will definitely be shopping at Sammy Dress again and recommending to family and friends.:-)"

Date of experience: December 16, 2015
District of Columbia
1 review
1 helpful vote
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Purchased a few dresses from sammydress.com on 12/13 and paid $31 for 3-5 day expedited shipping. Full order was not shipped out. The package has still not arrived. When I contacted support, they placed all the blame on the courier. Told them I want a refund for either the shipping or the entire order. They said they'll give me a 5% off coupon. Why would I order again from them?! And 5%?! That's insulting. Told them to contact courier and return items to sender. I want my refund for services not rendered! What a joke! I will be contacting my credit card company as well.

Date of experience: December 31, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear kris,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to start off by telling you that we are extremely sorry about the situation.
Would you mind to tell us your order number so that we can check for you, OK?
Please don’t worry, we will try the best to help you.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Sammydress Customer Service

DO
1 review
0 helpful votes
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I love this site and recommend it to my friends all the time! Whenever one of them is celebrating her/his birthday, I go to SammyDress and always find good-quality and affordable products, even for myself!. They always have new stuff on their site and their support team is the best. 6 stars from me!

Date of experience: December 25, 2014
Mexico
1 review
0 helpful votes
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Buy sammydress has been the best experience, since it is the first time you buy online. It took a while shipment by "free shipping" because I asked for at Christmas period. Necklaces and earrings I ordered are divine. The durable material and colors as the picture. Obviously I keep buying. I highly recommend sammydress.

Date of experience: January 28, 2015
Slovenia
1 review
1 helpful vote
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I don't like that it takes days to process orders but I wait.
I really like this page, the clothes are so nice, with a very low price and the quality is very good. Sammydress didn't have an item in stock and they didn't had problems to refund the money back to me, they was fast. And I like that on pages there are that very big images of the product to see the details, but why not for all item? :( at all I am very satisfied with Sammy Dress.

Date of experience: September 1, 2014

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313