I like the perfume, but the shipment takes too long! The cost is a little steep also. I don't like for the money to be taken automatically out of my account either. I just want to purchase when I want not for it to be taken out of my account.
I really enjoy my ScentBird perfume subscription! I enjoy selecting my own perfumes in the beautiful app, and my perfume always arrives in the mail in tact and on time. I also love to test out niche brands!
A couple suggestions:
-it'd be nice to see the age of the person reviewing the perfume in the app
-if I could have additional purchases in Cart sent in my monthly prescription instead of separate shipping cost, I'd start buying more 1.5ml samples
Our goal is to spread joy with amazing fragrances, and we're thrilled to see that you're loving it, Lauren! 🌟 We deeply appreciate your fantastic feedback and are delighted that you're enjoying your scents 🔥 Your support is invaluable to us! Keep enjoying your fragrances and know that we're always here for you 😊💕
I got sent bird in October oh, I was really excited. But once I paid they lost my package oh, it was also extremely late. They took my money for November and December and January. But only sent my package for December. They kept sending me email apologies but never sent my package never sent my refund either. So today I get an email and then they say they sent me a refund what is a lie because they never sent it they never sent my package they take my money and never gave me my refund. Do not buy from them they are full of crap!
Oh no, Jameka! This definitely should not have happened and we’re truly sorry for the inconvenience! You should have received fragrances for each month and/or a replacement for the lost shipments. We hope since leaving this review, that you've received your order(s) but if not, we can definitely take a further look into this-- email us at socialsupport@scentbird.com.
I am unable to cancel or change my subscription without emailing the company and I also am paying twice and much than I thought I was going to be for the subscription. And there is no way to change on the website. It's also very confusing when signing your signing up so you don't really know what your signing up for.
We apologize for the confusion and frustration, Amber.🫶 Our goal is to make managing your subscription as easy as possible. Canceling via our mobile app is super easy, just click on the Account icon and then click on the “Cancel Subscription” link and follow the prompts there. Please reach out to us at support@scentbird.com, so we can assist you with canceling, changing your subscription, or clarifying your billing. We're here to help clear up any misunderstandings and ensure you're only paying for what you intended. Thank you so much for your feedback. It really helps us improve.🙏
I have been a scentbird member for about two years and honestly the idea and price isnt bad. What is so frustrating is there isnt a contact number so the last perfume that came my way one of the bottles was defective. Trying to get a hold of someone to let them know and get it replaced in a timely manner isnt easy and I still dont have the issues resolved. I will be canceling my membership!
Hi Heather, thank you for being with us for two years and thank you also for writing us an honest review! We completely understand your concerns and we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We hope that you were already given replacements for your defective vials but if not, please feel free to reach out to us at socialsupport@scentbird.com and our team will be with you shortly. Thanks for bearing with us!
I had sign up for their membership and I still haven't get anything from them.
I had get charge and pay for nothing.
I email them and at first they responded saying my perfume was on his way, I never received anything, and they stop answering my email.
Don't buy anything from them.
Hi Maria, I'm sorry to hear that you haven't received your order still. We'd like to help and get everything straightened out. Kindly email us at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you for bearing with us!
I have had nothing but good experiences with this company since I started my scent journey! I anxiously await the arrival of my new scents every month becauseI know it will be good based on the scent profile created for me. I hope to always be able to sing praises of my experiences with Scentbird.
We can’t thank you enough for the kind words, Dee ❤️ We count ourselves lucky for customers like you!
I haven't received any product from you yet.
May be you should look into this for me. I contacted you the last time I was asked to do a review of thing I never received. I would really like to get my prefume.
Hi Linda, I'm so sorry to hear about the issue. If you still need any help, please email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you!
I had scentbird for 2 months after the second shipment I emailed the cancel my subscription email to cancel. Got billed the next emailed then again. Still didn't cancel it took me 6-7 times emailing them pretty much begging them to cancel my subscription and got 3 months after the first time asking of perfume that I didn't want before they finally canceled my subscription. I don't understand why they don't have a link to cancel in your account like every other subscription service I have ever got or get!
Hi April, we appreciate your review. Recently, we received a higher volume of emails, so it takes time for us to go through all of them in a timely fashion, although we're trying our best! Our cancellation process isn't meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscriptions, only to see if there is anything we could rectify. Customers can also contact us via our social media channels: Instagram, Facebook or Twitter, and we'll be glad to help out canceling your subscription for you.
There are no cancel button on the website. They tell you to call them customer service team, but once you click on the link, it just link you to the same page. What a joke!? I have to report lost credit card to cancel this $#*!! Never buy this product. They said you can cancel ANYTIME FXXKING TIME! What?! Yea, if you can reach them. It is a fxxking joke.
I'm really sorry you're having trouble canceling your subscription.😞 We never want our customers to feel frustrated. Canceling via our mobile app is super easy, just click on the Account icon and then click on the “Cancel Subscription” link and follow the prompts there. If you're stuck, please send us a DM on Instagram or Facebook with your account details or at support@scentbird.com, and we'll assist you with the cancellation process right away. We're always here to help and make things right for you.💓
Scentbird offers larger samples than any other subscription fragrance box I've seen, with quality, designer brands. I also recently needed help from customer service. They were prompt and quickly resolved my issue. Highly recommend.
Thank you for your love and support, Carrie! We're so grateful for customers like you! ❤️
I ordered with Scentbird on April 20th. The website states 10 days after submitting order you should receive items. On the app it shows my order still as "processing" as on May 9th. They still haven't shipped my order. When I message customer service I get generic computer replies with no real help to help me cancel my order or get a refund. Be ready to deal with horrible/inconsistent shipping and practically no customer service help
Hi Nelson, I appreciate your feedback. Upon reviewing our system, I can see that Agent Daria responded to your message on the same day you contacted us, specifically on May 5th. Typically, first-time orders are delivered within 10 business days. However, we apologize for the delay in processing your order due to one of the fragrances you selected being on backorder. To ensure you don't have to wait any longer, we have issued a refund for your payment and canceled your subscription as per your request. We are currently working on improving our order processing to prevent any misunderstandings or delays in the future. If you have any further comments or recommendations, please feel free to email us at support@scentbird.com. We value your input and are always open to suggestions and constructive criticism.
Takes a really long time for them to ship your "monthly" scent so it's common that you won't get them in the month that it's intended for. Canceling your subscription is INSANE. How do you call yourself a subscription service but have no way to cancel your subscription from the website? SCAM. They try to trick people into not canceling and continue charging cards. I'm surprised they haven't had a lawsuit for this yet. I originally subscribed about 3 years ago and it seemed pretty decent and was cheap so I kept it about 3 months before cancelling but since I recently resubscribed it's a huge difference in price now. All of the scents I had previously gotten were "+$10" and had about a 100% markup from the last time I had ordered them.
Also— I noticed that a Scentbird representative will respond to only good reviews but are very suspiciously quiet when people are stating that they were scammed out of money.
We’re sorry to hear about your experience and appreciate your detailed feedback. It’s super important to us that you receive your monthly scents on time. We want people to come and leave as they please, and we never mean to make it tough to cancel. One can simply tap the Account icon on our app, hit “Cancel Subscription,” and follow the steps. Please email us at support@scentbird.com, and we’ll prioritize resolving any issues, comments, or feedback you have, irrespective of if it's positive or negative. We try to you with the best fragrance experience possible.🫶
First of all it takes them forever to ship takes them forever to answer any customer service inquiries that you may have. I have unsubscribed from their service three times and six months in between each one, I have no idea why I keep coming back thinking that they might be different I guess it's the same old crap bad customer service shipping takes forever and I'm done with it
Hi there, I'm truly sorry to hear that you didn't have a great experience with us. I’d like to look into this further. Kindly send us an email at socialsupport@scentbird.com and our team will look to learn from your experience. Thank you for your feedback.
The perfum selections I got overall werent great. I paid 16 for one sample per month, only liked maybe 1 of them, and tried canceling to cut back on subscriptions and because it overall wasnt worth it, just to find out that you cant just click a button and cancel. You have to email the support team, and hope they respond before the next monthly charge. This is absolutely ridiculous and its obviously designed this way to keep getting money from you. Absolutely sh*t service. Dont bother.
Hi Lauren! We apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or Facebook & we’ll be glad to help out and cancel your subscription on your behalf. Thank you :)
I subscribed to Scentbird on June 14,2019. I signed up for the 2 perfumes a month & my account was debited for $22.75. It is now June 27th & still my order hasn't shipped. I have since cancelled my subscription & I expect a full refund for the money I was charged for items I never received. I don't understand how there isn't a number customers can call for help. I have emailed Scentbird & if I don't receive a response back within 24 hours I am contacting my bank for assistance.
Hi Kimberly! I completely understand how frustrating this first experience has been. Welcome Kits (first orders) are typically sent within 10-15 business days so rest assured, you'll be receiving your June Welcome Kit very soon. I'm sorry to see you canceled and for the confusion caused. We've love to make this better and chat more about how Scentbird works. Please email us at socialsupport@scentbird.com with the subject line: Cordelia and we'll be sure to look into this for you.
They charged me MORE for 8ml of the product than I could buy 100ml bottle for, some Pink Sugar pharmacy perfume. As in this perfume in stores is 25cents per mL, they're charging $3.25… criminal at this point. I haven't enjoyed any of the scents and am being charged over $30CAD monthly for them, regret signing up completely. What a waste.
Thank you for your feedback and we appreciate you leaving this comment, Brittany! We simply want to give our subscribers the option to explore different luxury fragrances with a full month's supply (0.27oz) which is a little bigger than the average sample size. With us, you receive 0.27oz vials priced at $16.95 USD. In contrast, most rollerballs start at $26 USD for a 0.25oz bottle depending on the brand. At 0.27 ounces, our vials are roughly the equivalent of 7.5 of those little samples so with us you get more to try out for a whole month. If you ever have any other concerns or feedback, please email us at support@scentbird.com or message us through our social media channels. We're happy to chat!
These products are very high priced get it for cheaper and also smell fresh with multiple options to choose from I'm sure you will find the right fit! Always use the guide to help you find sents that you would like. I would reccomend onoy using one pump per day to last you a full 30 days.
The company Scentbird offers an approx $16CAD month plan for a perfume vile of your choice for that month. Consistently now I have been charged 33$ a month for no entire reason and am sent a case that I never wanted and never subscribe to. This is fraudulent and Scentbird will charge you whatever they want and make you pay for their. 50cent cheap cases when it says no where that on top of the perfume you must also get a case. I've emailed multiple times to try to resolve the issue but haven't gotten a human response. The only response I received to expressing my concerns about being charged 66$ in two months by Scentbird was an email detailing how I'm able to cancel my account. I feel like I have been scammed
Hi Lexa, we're so saddened to see your message. Kindly note that all of our pricing is displayed in USD, so our Standard plan costs $16.95 USD. If you're a Canadian resident, you're going to be charged in CAD depending on the exchange rate of your bank on that date. Rest assured that you weren't charged for a Signature Grey fragrance case you're seeing in your October shipment. We send out this free case to everyone, as we changed our fragrance vial and case design. If you're having difficulties reaching our CX Team via email, you can also try to reach us via our Social Media pages: Instagram or Facebook. We'll be very glad to clarify everything regarding your billing and shipped items. We'll wait for your message, Lexa!
I was charged an extra 99 dollars for a membership fee from this company. They claimed to have no record of the charge. I gave them a screenshot of the charge also and STILL they claimed they didnt charge me this fee which overdrafted my account! The woman I have been corresponding with stated "our membership is priced at 162.00 not 99.00." Even after I provided her with a screenshot of the charge. Do NOT do business with this company as they will charge you and have no record of the charge and YOU lose YOUR money!
Hi Nicole! Thanks for leaving this review and I'm truly sorry to hear about the charges on your account. In viewing the screenshots you've shared, I see that the bank statement says "Annual Membership". Any charges that are processed by Scentbird will say Scentbird on your bank statement. Again, I'm truly sorry about this charge and we can definitely look into this again. However, please know this may not have been from our site. Please email us at socialsupport@scentbird.com.
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luciana, thank you for your honest feedback. I'll definitely pass it on to the rest of the team. Kidnly note that you can purchase fragrances on our website without having to be subscribed. Feel free to email us at socialsupport@scentbird.com if you need any help. Thank you!