SHEIN

I always been a loyal customer to Shein, my poor mother bought me a gift card for the holidays. I purchased some clothing and used my Gift card, I returned the merchandise for different reasons. Was waiting to be credited to my wallet for the return, Shein claim they don't credit money from gift card" What a way of steeling money from customers. I was so surprise. Do not get anyone gift card if you don't want to loose your money. I will not buy anything else from them.

My purchase at SHEIN was just conformed in my credit card, it is not in SHEIN orders, the, I cannot file a complain related to any order, or look for a refund to any order or to leave a feedback for the product, there is not a order for these shoes in SHEIN, but it shows in my credit card with a fake SHEIN phone number. I need to return this. Cannot find a help. BE AWARE

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is!

Well, let me start by saying that I initially ordered a few pieces and was pleasantly surprised that they actually looked like the photos online. Then came the 2nd order. Not only did some of the items not look like the pictures online, but when I sent them back for a refund, I only got a few dollars! I did not get the 80 some dollars which I spent on the order. You can't reach anyone for help online nor on the phone. This is a buyer beware site for sure! As long as you are happy with the merch you are ok, but if you need a refund you will be left out in the cold!

I have bought from shien a few times. I understand it takes longer to relieve because it's a cheap site. But my last order I placed was over 200.00 I waited 19 days. Still no order so I reached out to customer service. She proceeds to tell me yes there's something wrong with your order. It's been sitting in Chicago for over 2 weeks. So I just had her refund me. Didn't even get my stuff and I was only refunded 96.00 I'm so annoyed and will never ever shop here again. Don't waste your time.

I ordered about 17 items most were for this upcoming Easter. This order included my grand daughters Easter dress and shoes. They kept pushing the delivery date back until now it's been almost a month. They stated that as a courtesy they would provide a refund but I would still receive my order. Now when I check the website the items are not there. States they've been refunded. What about my baby's Easter dress and the other 17 items? This is a shipping nightmare!

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes.

I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size, it's been going on for weeks and still I haven't been refunded. Avoid like the plague!

So disappointed as these were going to be worn for a vacation, and to my daughter's college graduation. Ugh

Horrible company. They do not return emails and have no interest in communicating with you. It is also impossible to find an email. Unable to ask for a return. Dd not respond to me at all. Their glasses are cheap and not made properly. They also provided a tracking number that was not trackable. I which I good give them a zero.

For my orders worth over $500, when I shipped back for refund, I included everything in the order and you included in the same return label according
To the customer rep "T3-Chesca-PH"'s instructions. They marked some "arrived at warehosue"
And some "not arrived in warehouse" when I included everything in the same package and
Canada post says its the same weight as per their receipt? This is like 5th time shein has
Blatantly lied about not receiving some items in the same package. I need proof you didn't
Receive them since I'm sending proof

Clothes are cheap price BECAUSE they ARE cheap quality. Also, too much controversy around Shein and its unethical policies. I do not support child/forced labor and to be quite frank, it's not hard to believe when you see the dynamics of the company. Will not buy again.

Beware when ordering as you will find when you come to returning items you might get a "cannot return because a promotion item" notification and no matter what you do there is no way to get a refund. This has happened to me twice, first time I just assumed I had missed seeing that I could not return when I ordered, second time I was very wary when ordering and checked carefully before placing order, also I ordered the same item in a different size and was able to return it! In my view it's a scam they are not to be trusted, I won't be purchasing this company in future, a terrible way to treat customers

BEWARE of giving this website any credit card information! Although I "never made a purchase", they have attempted to charge my CC four different amounts causing my CC company to shut down that card. They will NOT reply to any questions or offer any resolutions to problems that they cause.

Shein is false advertising. Online while shopping they show you one price and also they state estimated price. Then once the items are in your shopping cart the prices increase. Then once completely at the check out when ready to pay. The prices triple from the price that a person view when shopping for an item. Please be careful when shopping or a person may end up spending more than they expect too.

I signed up for SHEIN text messages per a prompted request on the app, in order to receive a 15% discount on my next purchase. The following day began a long barrage of emails and phone calls from so many different solicitors. Never once had that problem before I agree to texts from SHEIN. It's quite clear that they are selling customers personal information to solicitors without customer consent.

First, the things you buy are legit. The issue isn't the product. The issue is the attempt at processing orders you don't place.3 times I've received decline notices for orders and items I have never even sought out let alone put in a cart. So SHEIN does try to create orders to ship based on your previous purchases, and then tried to push through the sale. Fortunately my cc notifies me immediately. Because of this, I've deactivated my SHEIN account. Attached are the recent attempted orders. Ironically, I have never before purchased sportswear or even shown a preference to it.

I submit and paid for my order on 2/15/24 and received tracking from UniUni that parcel was delivered on 2/19/24. I did not receive order and it is impossible to have the order packed and delivered within 4 days!
I have been calling UniUni shipping company, phone always busy from early to late hours! There is no phone # that I can contact Shein. This is my first order from Shein and I should have read their reviews before placing the order! I learned my expensive lesson and I think Shein is a spam company. Beware!

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!

I sent back a single breastfed jacket with pants, 2 casual shirts, and two tee shirts all too small. They did not pay me.for my suit which was 31.46 but they p a I'd me for those cheap shirts, but didn't pay me for my outfit, nor did they send me my outfit back. I will never spend another dollar with them
I AM PISSED,PISSED,PISSED.

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

I ordered some dresses on the page and they have not arrived. First, they told me that they would arrive on March 8th and then they told me that they would arrive today and they have not arrived.
I will not buy from that page again. I will not spend my money to buy something that will never arrive.

I ordered a total of 6 items that costs up to 52.01. I only got 1 of them the rest ain't even shipped. Trying to used their contact but can't get through to them, so I had to file a case on paypal. My order no. Is1ZGG8493YW******* by Ups