SHEIN

I can believe SHEIN prefer to lose a good customer then refund a three dollar item. I received my package missing items. Send a message to customer service about my item missing pictures proof and they did not want to do anything about it which I have years buying during the years few packages always something missing and I let it go. I don't do anything about it until this time I really needed the item and I decided to ask for it refund. Nope they did not want to do nothing about it and treated me like I stole, I'm not buying here no more

This company charged my account for over $100 without permission or even us buying anything. There is absolutely no customer service line to contact to dispute or even talk to anyone. Not happy at all.

Ordered a dress through this company which was $30 including the shipping my husband paid for it on his debit card we get a notification through their fraud department that they need a little extra information for us before they ship the dress. We sent him a picture of the bank statement showing proof we paid for the dress they denied the picture saying it was not a complete clear picture. We took another picture up close of the bank statement letting them know we were not going to give out our account number or anything else but the picture of the bank statement through his bank which we did online. I can see if the outfit was over $500 that they would have their fraud department looking into it but a $30 order really?! Ridiculous crap! Get it together Shein!

Why did Shein the Payshap the scan payment method for billing payment, why did they take it away, I have talked to over a hundred people on Instagram who told me they will not use their credit card

I was order shein missing items and worong item shein sent me very late service and diffalter shein staff and management all current and diffalter please nobody buy anything from shein not gud waste money I hate shein.

My ordered was delivered to the wrong address. Honestly I forgot I ordered until I check my email. I emailed SHEIN asking for a refund but preferably the warm up I ordered. I received an email stating it's been 45 days we can't do anything.

Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.

I ordered on Shein last year November, my parcel got lost, and this was after I paid Buffalo courier service the import tax. Shein was very professional in the matter and they immediately refunded me, without any trouble. Buffalo courier services is refusing to refund me after I have spend hours on the phone escalating the matter. I have send through various proof of payment and still they are refusing to pay back (about R600).

Please Shein, this company is stealing from your clients. Please use a professional company that is competent.

I am afraid to say that after this horrible ongoing experience I won't be ordering from Shein again, unless they use a trustworthy courier service.

Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.

They have different giveaways going on and each one is stops at a certain point automatically then tells you "invite friends with your link to get.50 cents off off a dollar to reach your goal. I do but then exit the app because it doesn't update it unless i restart the app. I get back on and it goes "here's.30 cents, keep inviting, you're almost there." but then it just continues to lower what I'm getting so I can't even get the stuff they promise. The whole app is honestly a scam to just invite people on to get more sales. Don't waste your time with that trash website/application.

1. They send out things in multiple batches on the same order.
2. You have to choose from multiple batches when processing a return.
3. There is no way you can catch hold of a live agent except after your first purchase.
4. Their shipment gets delayed for no reason.
5. Raising a ticket often means being tossed between departments with no actual results.

Clothing and customer service needs help. Products is rejected poor quality trash sweater arms even with bottom of sweater. Save your money and go to goodwill. After the rip off return rates your better off.

I received a delivery notification both by email and on my the app stating that all 15 orders that i purchased were delivered. All orders were not delivered and because i have had recent issues with theft. I tried to reach out to SHEIN to see if they could either replaced them or refund me for them. They don't provide a contact number, all that they have is a so call chat. Further their optional questions are very limited prevented me from making an accurate selection so that i can place the correct complaint in the chat.

In addition, Shein tried to charged for some kind of a "customer support" with one of their specialized agents which attempted to charge me $55/month to register for furthering customer support services likely my bank rejected this charge attempt.

Shein is horrible and lacks total professionalism. They are absolutely apart of the issue along side the thief that stole my packages.

Each time I place an order from SHEIN they would send me used, stained and torn clothes clearly that has been worn before as the clothes would smell of body odour! I have never experienced this kind of treatment from any company in my life of online shopping. This company needs to be shut down asap. Please note that those images are just a few of the many that I have received in the past.

If your package is stolen their is nothing you can do it seems so it a risk every time I was text that my delivery arrived and ups did nothing SHEIN won't let me submit a ticket it's robot AI just throws u in a loophole never again

Wrong Item was received from Shein and I could not find a number to call to dispute the issue. Below is the item received, and proof of purchased shows different item.

This is the most unprofessional non thorough company I have ever had to use! I placed my order dec 15 and I paid for express shipping. On Dec 30 I haven't received 1 item. I haven't been given any tracking updates just emails about more delays. They used DHL for delivery and their website malfunctions and not useful. Purchased almost all my 10 y/o Christmas gifts from Shein. Safe to say her Christmas is ruined.

Blouses too big and of poor quality. I asked for a size change. And they were asking me for different information and after days they told me that too many days have passed that they cannot change it

They offered Free returns on first order, but if you have several items in order you are returning you have to pay $7.99 EACH! What a total scam!

This will be my first time having an issue with shein but today i purchased some boots they charged my card and a few hours later cancelled my order but never refunded the money. This is a big no no for me because i never cancelled the order and i never received a refund. I dont appreciate neither action because before you just cancel an order at least semd the person's money back.

I have ordered some cone loader grinders my first 2 orders were fine. My next 2 orders which I did within a couple of days of each other were not there was only half of the grinders to oversee the order pick I did not know that there are 2 per order. They gave me a refund for the first order and tell me the keep the grinders. They told me they'd merged my 2 tickets together but they obviously hadn't because when I saw the refund I realized what has happened they really done it for the first order. I have never sent so many emails back and forth they got me send in the SKU number to them so so so many times it seems like the customer service is totally useless. He then put me on to a supervisor or I thought might be able to help me but after 6 weeks she'd asked me to send them back that she did not think that I might have sold them avoid like the plague

You are irresponsible. I needed these items for Christmas and this is the time when they don't arrive. What annoys me the most with you is that I ordered it in advance at the beginning of December and it's already a month away and you don't feel like arriving. Improve. Your delivery method or look for more staff to give you good service

I order from shein a lot and I just noticed that their default shipping setting is express shipping, meaning you would pay $12.90 shipping each time if you didn't notice it to change it. Absolutely ridiculous and unethical business practice, please fix this. The default shipping setting should be the cheapest/free option, like every other business in existence.