SHEIN

Stick With Amazon! This place is a joke. It's literally hit or miss. Maybe you'll receive something decent or maybe it'll feel cheap & itchy. Maybe you'll get your package or maybe they'll let it pass through so many hands, without tracking availability, that it'll just disappear. Over these bootleg little shops with all the hype but zero results! If you have time & money to blow you'll love this place

This company is a ripoff they they take $8.00 per item you return the crazy part the items are brand new and they still take your money and most cases if you have 3 items to return you bought it but bc they took money off the 2 you get no refund they get return 3 back you pay a fee for them to return it and keep the 3rd one and you get nothing

From my experience it's nothing to write about
Ordered goods worth $7400, zero delivery and refund
Had to reach out to uncac. Net in order to retrieve my hard earned money

I ordered on 12/6/23. Delivery date was supposed to be 12/15/23-12/19/23. It is 12/22/23 and still no package. These were Christmas presents. There is absolutely zero info on tracking. I contacted them on my order with tracking number 1Z*******YW******* and they apologized and I'm supposed to receive points for my inconvenience. RIDICULOUS! I don't want your stupid points I want the stuff I paid for within the time period promised! 3 of my children will not be receiving their gifts because of this company. Points are irrelevant at this point. Will never order from them again.

Shein is the worst! I haven't received my order and it's been two weeks already without being asked to pay for customs while their policy says it 9-12 days instead. I have been trying to call but nobody bothers to answer and some of the numbers provided don't work anymore, automatically that leaves me no choice but to email them and they take hours to reply to your emails. I had requested an urgent delivery but instead they told me that my package was delayed by 5-7 days and instead of being informed about this earlier they only updated me a few days before I had to move out from where I currently reside. Till this day nobody is willing to help.

On September 11th, 2023, I have ordered 14 items on Shein website and was debited cad 361,39. The next day, I was receiving an email from Shein saying that my order was placed on hold by their risk prevention system and that they needed me to provide them with a screenshot of the bank transaction. I sent them the requested screenshot but hours later, they told me that the verification failed and that I should send again. Despite the fact that I asked them by email what was the issue, I didn't get any answer. I've tried to call the customer service but nothing. The status of my order has not changed since and is still in "processing" stage. I just want my money back now. Looks like we are talking to robots!

Absolute scum with pathetic and criminal 'business practices'. Ordered a soldering iron the other day and was promised delivery in 5-8 businesses days. I accepted and purchased only for them to IMMEDIATELY send an email indicating that shipping was delayed. I then go to cancel the order, being that should be simple and straightforward considering that is is nowhere near being shipped, and I am unable to since they slapped a tracking number on it. Criminals, and the representative at USAA informed me that there is an open and very public boycott against this company for this exact reason. I've already gotten my funds back. Hope attempting to steal from me was worth yet another 1* review and further social media lashing

I ordered Christmas presents the end of November, promised between 12/7 & 12/9. Thus far nothing. I attempted to call and cancel order and there is no way to speak with someone. Their delivery company DHL have already canceled my delivery but no one from SHEIN have acknowledge my concern. I am calling my Credit Card company and reverse these charges. I was a loyal customer until service wasn't their priority

See the provided ticket, this will go to court, going against their terms and conditions. Support first proceed, don't really answer question, i said five times can you give me a clear statement but no, put bad rating and then messages below appears..

Customer service was awful. Would not allow returns within their stated policy. I would avoid purchasing items from this company. Because they sell clothing, you need to be able to return items that do not fit as expected.

I followed the instructions that Shein provided in the response, but there is no way to reach a real person. It's just an automated system. It appears that this is a scripted response that Shein uses to make it look like they are responsive to customer concerns. Please be aware that they are not responsive and do not be fooled.

Shein - if you really want to resolve the issue, I would be happy to speak or chat with a representative, but so far you have not provided that option to resolve the issue.

Date of experience: June 12,2023

I recently ordered a casual two outfit from these people which finally arrived. Just picking up the package I could immediately tell that it was poor quality. Upon opening the package it was as I suspucted, very poor quality, being so thin that you can see straight through it. This is definitely something that I'd never wear, and will throw in the trash. Avoid this company and their products by all means because it's a rip off. If I could've given a half star, I would've.

I placed an order on 27th November 2023. By 29th December 2023 I still hadn't received my order. I contacted Shein and have a message stating I'd receive a refund. Its now 1st February 2024 and I still haven't received my refund! They say they have no record of a refund request. Shein are absolute thieves! Their website even prevents you from logging a complaint!

Shein are a bunch of SCAMMERS. No delivery just lie upon lie that it is shipping. Finally in writing stated they would send a refund. Of course No REFUND after they scammed me out of $300 USD. Email sent promising a refund along with messages sent through messenger months ago and of course nothing from them. They simply rip people off and do not care. There are HUNDREDS if not THOUSANDS who have been scammed by this company as shown through all of the complaints online. They have NUMEROUS LAWSUITS against them for ripping off other people's designs on top of this. THIS Should be all over the MEDIA, they should be sued and put in jail.

I was looking a dress for sweet 15 and I save in the cart 5 days later I check my credit card $140 these people order 3 dress people delete any information with thee webt I buy before so my credit was save there

If I could give less than 1 star as that would accurately reflect this company. I purchased items and all items in my cart were included that purchase. Today I see that the amount I paid for doesn't reflect one missing item.

It was difficult to reach a live agent as the bot kept wasting my time by trying to force templates that weren't applicable. Secondly, their phone number is a NON working number.
When I finally reached a live agent, I tried explaining what the issue was and her responses were NOT applicable nor was she listening properly. I asked for a supervisor and none was able to speak with me rather they kept sending their templates response. This will be my LAST time using such an unprofessional company who don't care about customer service.

I ordered for the first time
Great catalog
One of which was a goggle sweatshirt. It ran very small
zThey won't exchange or return
Every on line Co
Allows returns on dog jackets. My dog weighs 15 pads and the medium is too small

I hope you like sweatshops cause that's what this is! Please do not buy from Shein, there have been multiple reports of forced labor, child labor, and bad/unsafe working conditions.

Ordered in December last year but nothing arrived despite it saying it had I was asked to re order which I did but still not received The company offered to pay me 50% refund! This must be how they make their money Terrible and I will never use this company again So they want to keep half of the money and I have nothing!

This company would be so much better if it had a better company to ship its products. It's so ridiculous that I ordered my things early and yet they still didn't arrive in time for my trip. What a waste of freaking money. This company is trash because of DHL shipping.

Ordered July 22,2022 and paid $12.99 express shipping. Got tracking saying it shipped 7/27/2022. Still haven't received items. Contacted the company several times. Only got back to wait wait wait. It's been in Memphis TN since 7/27. Finally they allowed me to put in a refund request. Total was $71. They are giving me back $45. I did receive one item. Impossible customer service. Not at all worth ordering from there.

I recommend everyone do not waste your money to buy from this company.
First because of, low quality products.
Secondly, horrible customer service, in fact there is no customer service. They dropped my order in mail room, took a picture and claimed delivered, but who knows if after that they picked order again?
They don't take any responsibilty.

I will not order from Shein again. Both shirts are flimsy, poor quality fabric. With one shirt I wondered if it was a plastic-type material; felt bad on. Both were undersize for the size they implied.

I placed an order that was never received. Shein acknowledge this but claim their shipping company won't refund their costs. After dozens of emails all they've offered is a partial refund (60%) or I could pay another $15 & have the order resent!