SHEIN

One of the items was missing in my package and Shein dismissed my claim and said that the item was included……except for the fact that someone opened the package, took the item out, and then resealed the bag. Beware, as Shein will not reimburse you, even though it's not your fault.

You need use a different courier companying because you have already lost me as client as they don't care about us as your clients and honestly made my first experience the worst one ever thought there'll be many more ones to come but I doubt.

Bad bad communication and rude consultant.

I have been totally satisfied with shopping from Shein. Not one of my orders have taken more than 10 days, but I usually get them within a week. I have like most of my purchases and the ones I didn't find whatever reason they were an expensive enough where I could just give them away to someone who does like them and fits better.

To be honest; most items are affordable and of decent quality. Problem is some Shein items are literally GARBAGE and to make it worse, it's practically impossible to reach a/o at customer service. They have made it so difficult to reach anyone, it seems intentional. Sneakers with photo attached were worn ONE day, yes ONE day! And the robot that keeps answering says it can't be returned because it was already worn. Gee, this is not a "return", this is called standing behind your product, maybe that is not as accepted in China?

Delivery was more prompt than expected. However, quality and workmanship of the items I bought were very disappointing, especially the patch pocket teddy oversized jacket - shoddy workmanship and raw hems to the Sherpa exterior and inner nylon lining even on the collar! Will never order again!

I've made purchases in the past, but now for some reason. Due to low ratings on my account I can't make a purchase. I tried logging out and back in also tried registering using a different email and nothing. This really sucks

I have ordered clothes for my baby twice from SHEIN and I have had positive experiences both times. The clothes are beautiful and made of quality materials. They have the coolest designs for babies that I haven't seen anywhere else. A nice selection of tie dye, which is what I was searching for. And the prices are very good. Shipping takes a little longer than I expected, which is why I only gave four stars, but I will definitely be purchasing from them again and again! I'm very happy with my purchases! The fit was perfect, too!

My order from last week of November 2022 has not be delivered. I tracked the order and it says it has been delivered but I didn't receive any parcel up till now today is Dec 29,2022. I have sent several emails, no reply. I called their customer service phone line numerous time and no response. The phone line isn't functioning. My order is worth 165 Canadian dollars. This very frustrating! Please do not patronize shein! My advice

I ordered material worth over 6,000 for my daughters birthday and I was given a delivery date. They said they do orders to green and orange zones and I'm in a green zone. In over 2
Days I have received no information from there about delays or anything. Today I manage to get a person on call after several attempts and hours of pressing option 2 to stay on the queue and I get a person who says it will take 15 working days or more to arrive and when I asked for status he had nothing and was exceedingly rude and said let me just cancel your order then. Exactly what the economy needs now - rude support staff who want to say no to business!

Wish I could leave zero stars for this. Ordered this green jumper a couple of days ago and it arrived today. As soon as I opened the package I noticed that the left sleeve is hanging off! The jumper looks like it's almost been cut with a pair of scissors and just been thrown in a bag and sent out to me! I'm disgusted that this company even thinks it's okay to send their items out in this condition. The material is extremely cheap and it appears as if it's already been worn! The item also came with no tags on which is very odd and no paperwork to show order confirmation or returns policies? Would not recommend to anyone, disgraceful quality and extremely disappointing.

I am highly disappointed about my experience with Shein & their gaming department. SHEIN Rigged the games to collect people's information, to make money off of, and not grant the award. I have been trying to get the contact to the head of department and the reps ignore my request

It has been 30+ days, and SHEIN customer "service rep" Donna, Hero, Gazila, and others ended the chat without properly assisting with the problem. Instead, they Repeat the same response as if they are bots and do not provide an adequate solution to rectify the situation ‼ the reps even advise to play the game repeatedly so they can make more money off of it. It's a SHAME & Justice must be served

I will never buy from here again, especially from these online stores. The Garments looks great on their ads/ website, once you physically get theses items in your possession, they look awful, the quality is super cheap & poor. I'm super disappointed in the way how things turn out based on quality differences from what appears to be nice online from what we see physically in person

After several successful purchases in the past, I am currently fighting for a refund after my second order was returned to sender. Shein charges at the time of your order, shipping takes 2 weeks, and then they say delivery was attempted, but it is not. Then you get the runaround through an automated "customer service" chat, and they tell you it is the shipping company's fault. Wait another week. Now they have had my money for over a month and I have nothing but headache.

Returned two items and they refunded a less amount and one item was missing value $21.00 there is no customer service they don't respond and the email does not exist I sent many emails with no answers.

This place is very sketchy and the website glitches allot. When you have several items in cart it seems the disappear from time to time. I do not feel comfortable buying anything from the payment process they have I feel as if the site could easy get hacked.

I placed my order on 11/1/23 and was scheduled to be delivered between 11/9-11/12/23. Today is 11/22/23 and I've yet to receive my packages. Received an email stating my items had been delivered but that was false! Can't get in contact with anyone in customer service because it says the number isn't a working number and the live chat they have is a joke! I've ordered plenty of times from this company and never had an issues but I know I won't be purchasing any more items from this company.

Bought a pair of Mary Jane shoes and the strap broke the first day she wore them; didn't even make it to the first class. Cheap material and awful workmanship. I should have known better; no response to my email to their "customer service" either.

My daughter ordered back to school cloths. Some items didn't fit and need to return them. They have return instructions on the shipping label. However, when I logged into my account, it shows ZERO orders. I used their online customer service and explained the issue providing them the order # and parcel #. I got a an automated reply "Sorry there are no orders or any order history in this account. Please create a new order or log in to your other account" No matter what category I selected on the website, I get the same response. Tried the customer service # on line and it just says "we can not connect you to your call right now. Try again later". I have no way to return these items. My daughter loves the items that fit but I will never order from them again if I can not get the return processed..

SHEIN is an overseas company that sells a huge variety of different items. SHEIN products are surprisingly cheap and thus is why buying from them is very hit or miss in the quality of what you purchased.
Clothing is sometimes really good and sometimes horrible as well as some of their household products.
Also, I've learned with shipping from them that a lot of the pictures they use to show the product are VERY deceiving! Example: in my pictures below. I bought this mirror thinking that it was meant to put on a table or wherever to than use for your face, well when I got it I was very taken aback at actually how incredibly small it is because they showed it as looking like normal size. You can see in my pictures it's only the size of my hand.

They do not package their clothing appropriately for shipping through USPS. Both my dresses had slits cut in them from what looked to be a box cutter. I didn't notice the second one was damaged until my boss pointed it out at work. Very embarrassing. Shein reimbursed me for the first one immediately. The second one that was delivered in the same packaging they made me ship back. Unless they improve their packaging, I will not purchase clothing from them again online.

Pretty clothing, but does not last long. Unjust labor will NOT buy again. With much research has led me to believe this. I hope to be able to purchase clothing that gives people a good quality of life, and good working conditions. I will strive to longer be an invisible slave holder by my purchases.

This is not what is in the pictures they advertise. It looks like some home made stuff. I ordered 3 shirts, and two of them had totally different patterns and the material however was not horrible, but the style of the shirt is something someone much older would wear. The fabric is semi-synthetic (rayon) material. If your highly allergic I would not order from this company. Don't plan on returning and getting a refund because it won't happen. This is a China co, that has a distribution co located in the US. That should explain a lot right there. The first screen shot is what was advertised and the second pic is what I got in the mail. It's really huge. I'm 5'6 and 145 lbs and usually wear and small to medium depending on the cut of the shirt.b

Once received. They won't allow returns. There is no place to authorize or contact to initiate. Beware!