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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I win a dress and i love it. Is amazing, and the shipping was so fast.
Definitely recomendate.
Thanks shein for these amazing products and service. Fast international shipping and good prices! 5 stars to shein.
Date of experience: December 27, 2016
I just received an order today of only half my items. Never in my life have I ever seen such poor quality, the fabrics are so cheap and the sizes run 3 sizes too small. I'm also a seamstress and know quality of fabrics. One of the items wasn't even the same item in the picture, it was the same color, but looked nothing like the picture. One shirt looked like the fabric was paper thin, like it should've been lined. Please do not waste your time, the fabrics are nothing like what you are expecting. Things that look like casual shirts that look like they would be cottonish, are all polyester. Cheap fabrics, poorly sewn, I honestly don't understand folks saying that they like these clothes.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2017
December 15th, 2023
I purchased once from them a couple months back. Item was okay, but I never ordered anything after and closed my account.
Today, December 15th@ 4pm they took $317.54 from my account out of nowhere for no reason. I was robbed by them. I'm fighting to get my hard earned money back, and I can't do anything but wait. DO NOT GIVE YOUR INFO TO THEM.
Products used:
No
Date of experience: December 15, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
After waiting what seemed like an eternity for my wifes selection of crotchless lingerie, none of which were actually crotchless. Items finally arrived and the quality was laughable in fact couldn't believe that the items pictured were the same ones that arrived. I have decided to make a crotchless piece from the bag that it'll all arrived in. If nothing else it will be better quality
Date of experience: September 5, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Bought two collapsible box storage one came Wednesday evening incomplete I have others that was completed this one had no top so the doors are not shutting correctly I contacted the seller about it no response shein no hope I have a a half top storage just sitting with no top can't buy a replacement top cant ship it back to china hopefully my the second order that was with this order is complete
Tip for consumers:
All my collapsible storage was easy and had all the parts to complete the storage
Products used:
Marketplace Collapsible storage pantry
Date of experience: November 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
This was my first(and last)order to SHEIN. I'm being a little generous here by giving 2 stars. I originally ordered stickers for journaling, and they came with no problem. I also took a chance and purchased a tankini with this order. The bathing suit came before the stickers, but NOT what I ordered. Instead of the tankini, I got this tiny little string bikini top! It also looked used since it had a make-up smudge on it. I returned the top (at my expense) to the return address on pkge, no response, no tankini. So disappointed!
Products used:
The stickers were awesome. I got everything that I ordered. BUT, I did not received the correct bathing suit order.
Date of experience: September 18, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I have ordered few clothes from this site and i have got them in time. Also the quality of that clothes are good. Also I love the offers which are available on this site. I would definitely recommend this site to onlne shoppers. The overall experience with this is good.
Date of experience: December 15, 2014
This is not my first time of buying my stuffs from shelnside, and they have always been the best for my orders. I received an amazing order i have been waiting for, for sometimes now, i ordered three of this materials and i was really looking forward to receiving the orders, but to my surprise when i received the order with number CBH3247, the materials were three different colors, i wanted to put it on with my girl friends, though its not an issue, i just wished they were all the same color. But my order arrived one day late than i expected it but in a very good condition, my girl friends love the other colors and i love the materials, they are really of high quality, i will definately come back to buy again.
Thanks
Date of experience: June 23, 2015
How to contact you guys? I cannot raise ticket i forgot my login i. D i have asked for refund your executive said to send bank details and i did it itz been more than a month no refund has been done. Again when i messaged he said to contact bank, i did, they told no transfer been done from your side now when i was going through reviews i came to know that same thing you told to others even. Please resfund my amount or i will place a complaint in consumer forum.
This is my contact number *******426 please contact me asap.
Date of experience: January 24, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered clothes from sheinside because on each of my clothes descriptions it says ships in "24 hours." I leave for Florida on Thursday and I need all the clothes I bought from here for my vacation. I ordered from here because the clothes are supposed to come in quick. I ordered my clothes 12 days ago and they still arent here. Not to mention that when you try to talk to the customer service you have to write a "ticket" because they dont have a phone number for you to call. Also they have to take at least 24 hours to reply to each "ticket". Talk about godawful customer service.
Tip for consumers:
Dont order from here.
Date of experience: March 31, 2015
Dear customer,
Nice day.
Thank you for your support first and sorry for the waiting time.
We sincerely apologize for the delay. Generally we can ship all these items within 24h, it is little delayed because we took more time to prepare the item Blue Pockets Fringe Slim Denim Shorts. Your order has been shipped on 25 Mar already.
9361269903500348879882 is your tracking number and you can track it via https://www.usps.com/. The tracking information shows that your item was delivered in or at the mailbox at 1:06 pm on April 6,2015 in CARMEL, IN 46033.
You can contact the local post office to fetch the order if you still didn't get it.
Sorry that our customer didn’t reply you in time because of time difference. We have figured out so many ways to improve this situation. But apparently, we need to keep improving constantly. And we promise that we will do that in future.
If you need any further assistance, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards
It's actually OK site if you wanna buy cheap clothings for cheap price. But remember they offer very very cheap customer care almost none and didn't tell the customers about extra custom charges in some cases. I had to pay over $60 for custom clearance which is totally not worth for the clothes I bought from shein. They told me they will reimburse half of it and now they are saying they need to INVESTIGATE very very rude
Date of experience: June 15, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The only complaint i have is that delivery time is so long, other than that this site is perfect. I love the convienence and low prices. And all the clothes are so cute. I would definitely say delivery time is a little too long though.
Date of experience: November 29, 2019
I ordered a blouse from SHEIN and received in just a few days. I was so pleased to find that the blouse is just as pretty as in the photo and well made. I ordered in white and loved it so much ordered one in dark blue. One thing to note is they run small. I am 5'10 130lbs. And ordered the first one in large. It fit well but any smaller would have been uncomfortable. The second one I ordered a XL and it fit perfectly!
Date of experience: October 10, 2018
Every time when i order from Shelnside it was great. I like there service every time. Shipment was so fast. What i saw on web i just perfectly got those. Great service Carry on! Looking for next Dress.
Date of experience: September 15, 2014
They steal from young clothing designers and they mistreat there workers also they cause a lot of pollution because there fabric are biodegradable like miss gurl and there clothes aren't even good
Like they ate and left a lot crumbs
Tip for consumers:
It’s very bad for the environment
Products used:
Shirts, hoodies, and pants.
Date of experience: May 3, 2023
Really great shopping experience for me. I bought a dress from here and The design of the dress is really mind blowing. The price is also very cheap. All of my friends praised for the dress. Thanks Shelnside.
Date of experience: October 21, 2015
This is regarding my Order No. YAL7340 & XCL7341 which shows that my package has been delivered, But actually i haven't received my order.
I have also sent mail to your customer service mail ID but haven't received any reply from that too.
Kindly confirm when will my orders be delivered as i have already made the advance payment through credit card.
Date of experience: July 16, 2016
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through.
Order YAL7340 was shipped out on June 30. The tracking number is RT34******5HK(we have sent it to your email box). Order XCL7341 was shipped out on July 3. The tracking number is RT341******HK. You can get logistic information through this linking. http://www.17track.net/en
The logistic information shows that the items have been delivered successfully on July 13 and July 14. Have you received them?
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). And you can also contact the local post office to ask for help.
If you still not find your packages, please contact us.
Apologies again for all the trouble. Waiting for your reply.
I ordered this what looked to be a really cute off the shoulder sweater. It was the worst knitting job I have seen, The edges were all sewn with white very visable elestic, I tried to cut it off but it made the sweater come apart. I ordered from a co in china before and got the same very very low quality clothing. If you love clothes do NOT BUY FROM HERE> if you are looking for a cheap cheap version of style, yes, it does deserve one star. I asked my daughter before my order cam if she thought they pay people to give good reviews and she said probably yes, after she saw the product.! Very disappointed, I should have followed my first instinct.
Tip for consumers:
do NOT PURCHASE ANYTHING FROM THIS SITE
Date of experience: December 15, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
The reason is the proximity of Christmas, we have lots of orders everyday, there may be some defects on the clothes. Could you please give us your photo so that we can check with our factory? After confirmation, we will be responsible for any problem caused by us.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
I didn't get my package and I want a refund, it never showed when it was going to come, and I called them and they said they will get it to me a soon as they can, it never showed up. It's been two weeks, it was suppose to show up on the 12th never showed up.don't order from them.
Tip for consumers:
Use it at you’re own risk
Products used:
None
Date of experience: July 29, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
They charged my Acct 4/19 same day I ordered it and I have yet to recieve it. They keep asking me to be patient. FedEx label was finally created 5/3 but that's it. Just a label was created. No shipment has actually occurred still
Date of experience: April 27, 2017
Hi Sandy,
Normally, it takes us 3-7 business days to process the order.
Because we are upgrading our warehouse, there might be some delay.
And we have already cancelled your order as you requested, and refunded to your Paypal account, and provided you the transaction ID.
If you need any help, do not hesitate to contact us.
Last week I bought a dress for my wife from Shelnside with great discount. I really surprised that the quality and design of the dress is great. My wife felt so happy with the dress. Really great experience in first time. Thanks Shelnside.
Date of experience: October 30, 2015
After posting this review on SiteJabber, a Shein Rep immediately got into contact with me. She was very helpful and kind and ensured that the missing items were reshipped to me. She was never hostile nor questioned the truthfulness of my review. She asked that I indicate all the items that I did indeed receive (I sent pictures of them) and then she immediately reshipped all the remaining pieces which were missing. I received all the items within 7 days after she placed the reshipment so that it came RIGHT BEFORE school was scheduled to start back. This is amazing customer service from Shein. I really recommend them.
Date of experience: September 9, 2019
I order over $200 USD of clothes from Shein in preparation for law school but once it arrived, I realised that half of my order was not shipped to me. If you are ordering from this website, DO NOT ORDER IN BULK. Do not let the cheap prices fool you. HALF your order might not be shipped and then it'd be like paying full price on a much more reputable website. Save your money for elsewhere. I would not recommend ANYONE to place large orders on Shein. I want my missing items sent NOW! I am now without crucial clothes for school. I don't know what to do because I don't have any money left from my school budget. I spent it all on this website. This is absolutely robbery! I am devastated.
Date of experience: August 17, 2019
I loved the dress alot. I ordered a dress to surprise my younger sister. I was elated as my sis loved the dress. The dress was quite adorable and fitting was perfect. The delivery of the order was in time and I am happy with the service. Thanks shein for making her day :)
Date of experience: July 7, 2015
Three times they attempted to deliver my package which they claimed my business was closed and it wasn't. They asked for my hours of business then came when it was closed saying your closed. Then they supposedly delivered it on a Friday night at 12:48am go down at 6 it's no where they $#*!ing lied or just dumped my package outside to be stolen. I can't re order that $#*! because they'll send the same scumbags to deliver. Don't deal with SheIn I never even heard of on trac
Tip for consumers:
I never heard of on trac why aren't they using ups
Products used:
Shirts and a dress and makeup
Date of experience: December 31, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have bought 3 times from Shein and had the best online shopping experiencie ever! Took about a month to get to South America but once it got here I was extremely satisfied with the quality and all the products looked exactly like the pictures. Shein has the best loyalty program ever, reviews are very useful. There are new products all the time, I always find myself cheking the webpage.
Date of experience: September 6, 2017
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!