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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
It is the first experience of me to shopping in Shelnside and I am really impress with their great customer behavior and service. Here is a great collection of dresses. The color and quality of the dress is really great attractive. Thanks Shelnside.
Date of experience: October 12, 2015
I ordered $300 worth of jewelry they sent me an email that my order is delayed they will keep me posted when I will receive my order I needed the jewelry right away I'm trying to contact them by email and it says your message has been blocked don't know if I lost my $300 yet
Date of experience: June 3, 2022
I ordered a jacket with leopard lepels and pockets, button closure. I received a raggy dirty used old jacket. Nothing anyone would wear. DON'T RECOMMEND this company horrible experience this is the second time I've received used clothing. Don't shop there!
Date of experience: October 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered my dress a few days ago for graduation thinking this website would be fast like alll the other websites i order off of. Well i was getting nervous because ITS GRADUATION, so i checked some of the reviews for this website and i saw so many negative reviews saying shipping took too long. I am nervous now because graduation is in 11 days and still nothing. My order isnt even processed yet. If my dress fails to reach me in time for an important day of my life I will never be buying from this website ever again.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2017
Hi Tayler,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping.
We are afraid you could not receive your package within 11 days.
If needed, we could cancel this order and issue the refund to you.
Waiting for your reply!
I ordered 6 items in the first week of May 2020, and every time I tracked my items... its shows that since 27Th of May my items has been sitting somewhere in Richmond Hill. But its been two months I never get any update. I sent bunch of messages but I never get any response!
Date of experience: July 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I purchased for the first time clothes on Wednesday the 26 of October 2022 on the app, and on the cart the Shipping was free. Now I'm receiving an sms and calls from Baffalo that I must pay R764.74 or I will not get my order.
I feel scammed.
Date of experience: October 28, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered 13 items with express shipping because I needed it for a trip. It said 2-4 days so a I thought it would come in that amount of time. However it took 3 days to process. I asked for it to be processed so if you dont ask theyll take longer than 3 days for your order to process. The shipping started on 06/03 and came on 06/08 so thats 5 day, which isnt bad but plus the 3 day processing time is 8 days, when its supposed to be 2-4 the stuff is pretty cute though.
Date of experience: June 9, 2018
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Order #APH5511 was suppose to be express delivered before Christmas never got there then some how the order got loss. Now the order is being sent back to shein.com. How can I get my money back and get my order sent to the person it was suppose to be sent to. I Dont know this mix up happen because this has not happen before?
Date of experience: January 6, 2016
I just contacted Shein last nite... should have read the reviews before I ordered but I am new to this and naive... but not now. Asked them what's up about charging my credit card before order probably not out of China and how long this warehouse renovation/update is going to take as this seems to be their excuse constantly... they have not addressed the issue that I know of. But I did receive an email from them today saying my order #XZP******* may be delayed due to some shipping orders... I did not order anything with this shipping #. I also told them I did not order dress #******* but it is under my orders. What do you do... Do you help to resolve issues? What is your main purpose? Never heard of you until last night and wasn't sure what you do. Thank you in advance.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2017
Hi Sharon,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
And all of your three orders have been shipped out.
For the order XZP11607(skirt160505001), the tracking number is 9274890980536702XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 11.
For the order PBY11607(dress150505506), the tracking number is 92748909805367021XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 12.
For the order XZX11618(dress170313451), the tracking number is 9274890980536702XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I reached out to customer service after the website was glitching while I was purchasing something. It wouldn't let me add my discount code. I reached out to customer service and explained the situation, and through lack or understanding what I am saying they keep sending the same response back again, and again, telling me where to add my discount code. I have tried to explain in alternative ways but they just don't understand, very frustrated and annoyed ro have not been able to use the discount I had
Due to a website glitch and they refuse to help or refund me the difference.
Date of experience: April 27, 2023
Hello, sorry for the inconvenience. For any issues, We still suggest that you can contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I placed an order with Shein and never received it even though the company insists it was delivered. I checked everywhere and contacted them again and they told me they would refund my account. They never did so I called several times and no one gets back to me. VERY DISAPPOINTED with SHEIN and their customer service. Now I am out $ 107.00 dollars and nothing to show for it.
Date of experience: April 29, 2023
Hello,Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I love online shopping and i found this great new site. They have great customer service my order shipped promptly. And everything was just as expected. I will be back. Glad i heard about Shelnside I will Reccomend them to friends.
Date of experience: April 5, 2016
When I was finishing the purchase it was showing I was eligible for free shipping but I still got charged for that. I got in contact with the customer service and they just answered I was not and after I answered again they just told me they were sorry for not meeting my expectations.
Tip for consumers:
Take prints from the payment pages when it says you have free shipping and discounts. I was eligible for free shipping, I got charged and they refused to pay the money back. They wanted to cancel the purchase for me to repurchase everything back again. It means I would have to research for all the products, all over again.
Date of experience: February 27, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered my things almost a month ago (april 17th) it said it would be here by may 7th and it is now may 10th. I have tried tracking it and it has been in the same place for a little over a week. This is my first time ordering and by reading other reviews i'm worried i won't get my things
Date of experience: May 9, 2020
Dear Ashley,
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
I ordered $170 for clothes, I payed for the amount. I didn't see any message after I payed for the clothes. When the clothes got delivered I had to pay extra of $28.81 for Import Duty and Tax invoice which was not mentioned on the website when I ordered the clothes. The price looked good but there was an additional cost hiding behind it. This is cheating and I never looked at this website ever again. This is my first order and is last too. If there is 0 star, I will give 0 to the Shein. Shein should clearly metion extra cost to customers on the website.
Date of experience: July 13, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I can't explain my joy. The price of the dress is also very reasonable. All my friends praised for the dress.
Date of experience: November 6, 2015
Placed the order on July 20th and received most of what I ordered after two weeks. However, I NEVER RECEIVED a confirmation email for the order or that it was shipping and when I looked up my account online it shows nothing under the My Orders tab. So I have no way to confirm what I did order and what I am missing. I can't enter an order ID because I never received one. There also was no packing slip in the package that I did receive and on the package there is no company information. Just a non-descript return address. I had to review my online history to find the website again. Most companies would have their name and website all over everything and be sending junk email to entice you back. They seem like they don't want you to be able to find them. Be wary of this site.
Date of experience: August 8, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for confusing you.
SheIn.com is one of the leading online stores boasting high quality clothes and other fashionable accessories since 2008. We aim to be exciting and innovative, offering our customers the fashions they wanted.
We are located in China and we also have warehouses in US and Europe. Most important is we are safe and guaranteed.
We are sorry for the fault if we didn’t send you the confirmation email. Normally the confirmation email will be sent to you by default when you place a order. But if you registered wrong email address, you would not receive the confirmation email.
Please send us (our email address is dispute@shein.com) the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I ordered $300 worth of clothing, and 15 days later, I don't have any parcel, and my order still says "Processing". Contacted customer service, and I think they lied to me, as they told me my order left the warehouse 5 days ago.
YES Sheinside, I KNOW you need 7 days to process, and you got your 7 days, but another 8 days later? You're shipping information site says:
Allow 5-7 days for processing, and to Australia, shipping is estimated between 3-7 days for express, which I have, because I spent a LOT more than the $100 US.
Sheinside, you are a bunch of idiots that probably use slave labour to make cheap products, and have the worst customer service in history. NEVER shopping with them again.
Date of experience: May 29, 2015
Dear customer,
Nice day.
Sorry for the waiting time and all the inconvenience we have brought to you.
Generally we need 5-7 working days for processing. Actually All of your items have been stocked well on May 25th. But we know that you contacted our customer service before and your requirement of the delivery time is June 2nd, in order to guarantee that someone can receive your package, we could not shipped your package. And then you contacted our customer service and wanted us to continue to ship your package. So it caused the delay of your shipment. Hope you can kindly understand us.
We have checked for you, and found that your package has been shipped on May 30th. Because the tracking company needs time to update the information, once we get the tracking number from the tracking company, we will inform you the tracking number as soon as possible. Hope you can understand and trust us.
Sorry for leaving you such negative impression. All of you are important for us, giving you the best online shopping experience is our honor. We cherish you, and we are willing to help you solve your problems. Please trust us and give us one more chance again.
If you need further assistance, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
The skirt I ordered was delivered on time and even earlier than expected. I love the feel of the fabric and the print on the fabric. It's very comfortable. I usually wear it with a plain black tank top and pantyhose.
The zipper is easy to slide and doesn't get stuck while sliding it, It's a super quality zipper. I usually wear it to work and when I go shopping.
I have a difficulty finding something to fit me perfect as I run between S and M, I ordered the S and it fits perfect.
Had a great shopping experience, and the price was great too, a real quality skirt!
Date of experience: August 13, 2015
I have ordered here several times and the shipping time is good, the quality of their products is good, and in general, their customer service and support is very responsive. The products are not overprised, and I am very satisfied
Date of experience: October 15, 2014
One of my favorite sites, the clothe its super trendy, the size chart in all the products its perfect because help you to find the perfect size for you, and the clothe arrieved in perfect condition. Im a Shein love
Date of experience: May 1, 2018
I processed a return on June 12th and took the return to USPS on June 13th but have yet to receive a refund for my items. Although the Pitney Bowes tracking says that the package has yet to reach the facility, each day, the est delivery date to the facility is pushed one day further. This is ridiculous as the package absolutely should have reached the facility by now, and I should have been credited already. I would like an immediate refund for the items I have returned.
There isn't even a customer service phone number on their website. Due to the horrible customer service, I will never be shopping here again, and I will warn my friends to stay away as well
Date of experience: June 30, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
When I first encountered sheinside, I was surprised at its huge variety of goods on offer at impressively low prices, although I saved almost twenty dollars because of the sales, the delivery was a little late
Date of experience: March 3, 2014
I am still waiting for dress to arrive. Shein sent me a small instead of medium and it is their error they said they will compensate me by sending me the correct size they gave me a link to a tracking number but it is the tracking number for the OLD order that I already did receive with the dress which is small size. There are no new details or dates when I click on the LINK. I have opened 2 tickets and keep being told the item has been sent to click on the tracking: http://new.17track.net/en/track?nums=LX*******CN I am disappointed because I think they might me lying to me having sent me a new dress :(
Date of experience: October 12, 2016
Dear customer,
Thank you for ordering from our website, and we are so sorry for letting you down.
We checked your order, and we are so sorry that we sent you the wrong size. And our customer service made a mistake to give you the tracing number for the old package, we are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
And please check your email, we have sent the ways of solution to your email.
We are so sorry for all the inconvenience.
If you have any other concern, do not hesitate to contact us.
Don't trust any foreign website honestly I ordered long women coat send me at totally opposite children 3 pond worth item. Wdf... not replying to my email. Who ever u r can I have my money back emails me back others wise I be reporting u as fraud, I get my Money back...
My email is *******@rocketmail.com
Date of experience: September 18, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️