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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
DHL held my clothes hostage till I paid a fee ( which I know I shouldn't have) and I wasn't even told I had to pay, no email, or phone call I had to go through my tracking to see that they had it on hold! Took me 3 hours to finally talk to someone to find out I had to to pay almost $50!
We should be able to pick delivery! Ordered clothes for my Granddaughter the same day I ordered the other shipment being held hostage by DHL, and recieved it no problem from another delivery company. Also was told when I paid the " ransom " it would be shipped out the next day... still on hold!
Date of experience: December 7, 2021
I had requested for refund and the pacakage is returned how ever ghere3is no mention about refund status and i am unable to get any support from the cusyomer service, they do not check my order number and just disconnect the chat..
Date of experience: September 16, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein for South Africa is a total rip-off. They promote free delivery on their website and I paid 87 USD for customs. There is an extra big advertising banner on top of the web page right now that when you order for more than 600 ZAR (South African Rand), delivery is free. They have an extra page for South Africa with prices in South African Rand. Very disappointing, the customer support does only give generic answers and not even acknowledge the problem.
Tip for consumers:
Do not order to South Africa! za.shein.com
Products used:
Clothing
Date of experience: May 7, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It is greatly easy process to buy dress from the Shelnside and last night i bought a dress from here. The quality of the dress is different from other dress and really good quality according with the price. The price is reasonable for all.
Date of experience: September 25, 2015
When they received my returned, i did got an email that it will be credits back to my account. I did logged in but for some reason I couldn't see the amount they returned to me so i wrote a review about not seeing my return but a few days later i saw it n so i withdraw it from my account n it went straight back to my credit card. Overall, i had a good expetience with Shein for the 1 time. The shipping took 7 working business days, the returned was over a week. All of the items i ordered was correct n good material.
Date of experience: March 9, 2017
Hi Duyen,
Thank you for your support, and we will keep on improving.
If you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours, and help you to solve the problem.
I ordered a dress from shein.com as well as some bottoms. The website was pretty easy to use and navigate through, I easily found what I was looking for. There were a number of different payment options, no fusses there. I used standard shipping and still got my order before expected. My stuff packed nicely and there was no damage to the clothes. I have to say, the quality was very good! And the size was a perfect fit! Yaa! The design was just as described on the website and I simply love it!
Date of experience: December 21, 2015
I placed an ordered back on the first week of July. I bought summer clothing swim suits for me and my daughter, dresses, and other summer items for our July 22nd vacation and today is July 27th and I still haven't received my items. They blamed it on the shipping company which is USPS but yeah they still using the same company. I went to them and they said they don't have any package from Shein for me. Horrible! Last time I get stuff from Shein.
Date of experience: July 27, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Never received my package. Shein insisted that it's successfully delivered. How can you say successfully if your customer did not received the package? Shein will NEVER REFUND your money, they don't care. So AVOID at all cost.
Tip for consumers:
Didn’t received the package
Products used:
None
Date of experience: April 11, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
This gotta be a scam website. I have ordered 12 clothes for about $261 since 2014-09-20 and uptil now, it's still showing processing. I have written them a million times but no response. DO NOT BUY FROM HERE.
Date of experience: October 6, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 2504988334. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504988334&brand=DHL
The tracking history shows that your items arrived at HONG KONG on Saturday, October 11,2014.
Please just wait few days.
Please contact us if you need any further assistance with this email: dispute@sheinside.com
Have a nice day
They're starting to rip people off be careful because I saw one flower sweater that was $33 and then I saw the same exact one that was 34 they're a rip off don't trust this website anymore scam just like the Chinese people are usually
Date of experience: October 4, 2022
Hello, sorry for the inconvenience. Any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Am happy to tell the people around the world that at www.sheinside.com is a good place to shop. I order goods here with the item no AHC3082 and they process it and ship it to my destination in good condition at the appointed time. Please keed the good work up
Date of experience: June 12, 2015
I placed an order on July 14th and still nothing, I tried contacting them several times and no answer. I hope that by providing them with my order # through this site I hear from them, since their customer service can't really help you because is manage by Robots they keep an repeating the same thing over and over and you just waste your time and get frustrated and if you leave messages nobody will ever reply. GSHM8200W000SSV
Date of experience: August 21, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I highly recommended this is an amazing website, and the best place to shop for clothes online! Not only is it one of my favorite places to shop, it also has the lowest prices and the best deals imaginable. One-day i have purchased many floral sweaters and I love all of them. And my family all member love also, They are made out of high quality material, and so much stylish dress, there are all cloth clour so much bright and attractable.if anybody visit this side i hope they are like to this all element, if you don, t trust me so please visit this side and purchase any cloths. I again tell you everybody this is really good website.
Date of experience: November 11, 2014
I ordered some Christmas decorations on Dec 2 and the delivery date was between Dec. 11-13. Didn't get it. Customer service (via FB Messenger) tells me to wait 7 more days!
Tip for consumers:
Not happy that Shein customer service tells me to wait at least 7 more days, that's about 12/21! I ordered Christmas decorations on Dec 2 and delivery was promised by 12/13. By the time I get them, why should I bother putting them up? The items left New Jersey on 12/8. That is the latest update: one week ago. I even contacted USPS, same update. I'm in Pennsylvania, 3 hours away. I should have driven up there instead to pick them up LOL. way faster LOL! Sorry needed to vent.
Date of experience: December 13, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a really cute black dress for my birthday tomorrow last Saturday and I chose expedited shipping but according to FedEx my package still has not been shipped to them. I am very upset because I was looking forward to wearing that dress for my birthday and now I do not have a dress.
Date of experience: December 4, 2015
Dear customer,
Nice day.
Thank you for trusting us and choosing us.
Generally we need 3-7 business days to process your order rather than 3-7 days, and our website has mentioned that the processing time is not included in the "delivery time". Hope you can kindly understand.
Sorry for letting you down, but we did not do it intentionally. We noticed that items you ordered have been divided into two packages in order to save your time. The first package has been shipped on Dec 1st, the logistics information shows that your package is in transit, you will receive your package soon. About the second package, it has been shipped to you on Dec 2nd. We found that the items in this package are not stock in US, so we need to ship them from our other warehouse. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.
Do not shop here I placed a order and can not return it nor can a get a refund via paypal this company is a scam when I login to my account it showing no order has ever been placed but they took money out of my account all I want is my money back!
Date of experience: May 27, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
For those blessed in the boob department - RUN! Big boobs and most fashion these days are not bedfellows and SHEIN is the best proof of that. I know my melons are on the larger end of the spectrum. I measured multiple times and ordered sizes accordingly. My entire order was a game of PEEK-A-BOOB. Rather than tops I RECIEVED NIPPLE TASSLES. In fact, one of the straps on the dresses I ordered snapped immediately with the weight of my tatas. Also, tall ladies. I'm 5'9"... when you shop "Dresses" expect shirts. In conclusion... if you have ANY semblance of a womanly figure or shape... don't shop here.
Date of experience: June 18, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SHEIN MUST change their courier company to South Africa. I'm heading to a month now without my parcels but funny they have arrived in South Africa.
I'm now very hesitant to place orders to SHEIN and will definitely not recommend it now. I paid my taxes and rates but still. Been receiving emails and SMS' that my parcels have been dispatched then returned to the warehouse for weeks now
Tip for consumers:
For now don’t place an order if you are expecting it soon. If maybe you need the item in 2 months then you can order
Products used:
Clothes
Date of experience: December 12, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
SM H... I can't take it... I placed an order on 08/16/15 and the money was taken out my account ASAP. I still have not received my order yet... it's been 10 days. I checked the website and my order is still processing... why? I chatted with a customer service rep about my order last week and was told it takes 5-7 days to process and ship... PURCHASE FROM THIS SITE AT YOUR OWN RISK...
Date of experience: August 26, 2015
I ordered 2 dresses from sheinside. The shipping time was okay but the quality, style and sizing of the dresses were horrible! One of the dresses looked nothing like the photo! DO NOT SHOP ON THIS SITE! Its a waste of money and time. Its just not worth it
Date of experience: May 28, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
While tracking my order I noticed that it was going to be sent back to SHEIN due to wrong address. So I double checked on their site what address I entered and it was correct. Come to find out they entered wrong city and zip. After trying to call them which I had to Google their number it's not on their site it still wasn't their number. I tried IM them on Instagram and the responses I kept getting seemed automated. No apologies and tried to blame me saying I must've entered my own address wrong. They would've only changed it if I insisted. It was frustrating. I contacted USPS got the address where my items were and drove 46 miles round trip on the 405 freeway in California on a Saturday it was a 2 1/2 hour drive I'm NEVER ordering from them again.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 25, 2019
Dear Nemi,
A member of Shein's US Team has sent you an email from dispute@shein.com.
Their material is so fake and noting like what you see on their website. I returned everything I ordered from them and they claimed they didn't get... STAY AWAY FROM SHEIN. Their clothes have no tags or sizes... You can't even tell the front from the back...!
Date of experience: May 20, 2017
Hi Praise,
Thank you for ordering from our website.
We checked your order, it shows we only received three item you returned.
We have already processed the refund to your Paypal account.
As you claimed you have returned all the items back, did you returned them in one package?
Please confirm with us, we will certainly help you to solve this problem.
Waiting for your reply!
Everything i bought was either bad quality fabric or don't appear as advertised. The worst is they made it very hard or almost impossible to return items.
Tip for consumers:
Why would you ask for a photo to process a return? Because you know that will frustrate people and they will give up on the return
Date of experience: October 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
It's been hard trying to communicate with Sheinside.com but
Hello i am a customer from sheinside and I really wanted to know when my order was going to come in I tried tracking it but it stays in pending I was hoping when you were going to tell me when I get my order in and it's been awhile now since I ordered
Date of experience: August 7, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting. And we apologize if our customer service team didn’t perform the way you hoped would.
We cannot find any effective information through the order number you provided. Please send us (our email address is dispute@shein.com) your correct order number or the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
Apparently they relocated warehouses so there would be a delay. I did qualify for expedited shipping but still took a while. Ships via DHL from Singapore. Out of the 6 blouses I ordered, I kept one. The sizing is WAY OFF. A XL is like a Small, some L items looked like XXL. DONT WASTE YOUR TIME. Only plus is that their jewelry is cute and very cheap.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2017
Hi Preet,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we have received your returned package, how about we process the refund to your SheIn wallet?
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
Waiting for your reply!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️