SHEIN

I placed an order Nov. 1st, I needed it by Nov 11th which I had a feeling it wasn't gonna be there around the 11th so I decided to do Express shipping. It said It was arriving between the 9th-11th, But absolutely nothing. I still haven't even received my package. At this point I don't even need it anymore. Terrible service

Website awful. Customer service non-existant. No way to change or cancel an order. A time consuming, frustrating experience. Never again! Now I'm stuck with Chinese junk and $9 less than I had 3 hours ago!

When ordering they give sizes, however once you receive the clothing there are NO SIZES LISTED IN THE GARMENT! No way to know EXACTLY what size they have sent you. Material is VERY CHEAP AND THIN. Won't last long, maybe through 1 or 2 washes. Good luck to anyone who orders! I will NEVER ORDER FROM THEM AGAIN.

1. Express shipping was fast, it took 4 business to arrive form China to México City.
2. Excellent customer service with fast response
3. Almost every piece of clothing looked like the picture (I ordered 13 pieces, so 11/13)
4. Their webpage said that taxes and tariffs didn't apply but I had to pay 42 UDS when my clothed arrived :(. ... SheIn only refunded me 22USD

For years I have bought on website and never once failed. Clothing of high quality, correct size, fast delivery and very good contract with the representative

Sheins' clothes are awful for the environment. They use synthetic fabrics like polyester and nylon which do not decay. To make things worse, Shein pushes out designs much faster than any other retailer out there. Their own CMO Molly Miao has revealed that the company drops "700–1,000 new styles daily.". Combined with their ultra-low prices, Shein is able to influence its buyers to buy more and buy more frequently, worsening the issue of a global rise in textile waste. If you want to learn more, go to https://medium.com/age-of-awareness/heres-why-you-should-never-shop-at-shein-no-matter-what-8140d285cf4b (Just copy and paste into your browser)

Don not buy! When you check out they say pay 1.99 for free returns and then they mail you your items in different packager at different dates. When you try to return them then they charge you $ 5.99 if you have to mail in a second package. WTF! What the hell does free returns mean?

I love shein and buy everything from there but recently the adds are not so sober and decent. They try to make it exotic without any reason. Attaching a picture as example. Please stop it!

Got a few pjama bits from Shein before, sizes come up extremely small. Ordered more and they seemed ok. Ordered a strapless playsuit that i liked, i got the size up just incase, it came and within having it on for an hour the elastic around the chest snapped literally from me sitting down. If anything the playsuit was too big (size 10) so there was no reason for this to happen. Ordered the same one again to see if it was just unlucky, same thing happened again just from sitting in the car. Cheap $#*! quality stuff. Wouldnt buy from them again

I made a huge purchase on March 23rd (around$300) to find that only a few items fit as described. Knowing this would happen, I purchased the return insurance so that I could avoid the $5.99 return fee.

Their policy states that you are able to return within 60 days from date of purchase. 60 days would be May 22nd. I tried a couple of times to go to my account and find the "Return Item" button but had no luck. Finally, yesterday, on my last day of eligible return, I contacted a customer service rep and he assured me that everything will be processed and that I will get my return label.

Today, I received a message saying that the return request is invalid since I have passed my 60 days. This is unacceptable and I will not be out of money with a bunch of clothes that don't fit right or aren't even made well.

Someone needs to get this resolved for me right now.

Received my order everything came in a separate bag, but every piece was damp. And had a bad smell. Some of the piece really looked cheap with no tags at all. I will not order again from this site!

I would rate lower than a star, if there's available! It takes forever to have my parcel... I've spent over $80 dollars on my order, which was placed on April 19th, after serveral times complain on emails and I only received 1 piece of my order... where are the rest of my clothes? Very bad customer service, but they take your money very promptly! I never recommand anyone to buy from their net!
Simply ridiculous! Waste of time and emergy to trace them!
Beware girls, don't get trapped of the cheap prices of wardrobe!

I like to shop on-line to make shopping more convinient but this was a hassle. This site has been the worse ever. I got my order damaged and defective. I also, had placed other orders that canceled because they were out of stock because they don tract their sold quantity collectly. If you want to gamble with your money the casino is a better place, at least you will have fun! Also, they say that they inspect all their merchandise but they don't it comes from 3rd party vendor from all over and they mass buy. Just be careful with your money some things are pricey and not worth the cost. 1st and last time I order from them.

This is regarding about the shein product which I have made the payment and the delivery process is not working up to my adjustment. Well actually there was some mistake about the delivery pin code.
Actually my pin code is ******* Kohima Nagaland.
But they already delivered it to Bengaluru *******
So please help this out.
Please make sure it delivers to my destination which is Kohima Nagaland *******
And my parcel tracking number is **************.
Please revert back here as soon as possible.
I want my product to be reach here at Nagaland Kohima *******.
Thank you.
Waiting for reply.

Shein sent a package to the wrong address. I wanted to get it to the right person who probably lived in my condo complex. They were extremely uncooperative and insisted that I go to a post office and mail the package back to them. Then they would reship it. They barely spoke English and kept resending the same form letters.
Actually the correct person lived a few doors down but I had to track down my mailman to get the condo number. It took about two weeks- all Shein's fault.

Out of the many many emails I have sent to shein customer service. They blamed courier company or me. It's been 20 days and no answer. I just want a refund.

I placed an order on the 18th. I specifically addressed that I needed it expedited because I am going on vacation on the 29th and I will have nothing to wear! I could understand if I irresponsibility placed the order late and am expecting it to be here on time but no I placed my order in on time so I could get it before I leave. This seems to be a problem, I see with many people this is very annoying because you guys are quick to get the money but then you are not satisfying customers. Point is, I need my stuff by the 29th, end of story I've waited more 10 days already and you guys clearly stated that it was between 3-5 days

Delivery sucked doesn't even have the right city. The company said they tried to deliver but failed i was here all day no one came for me to sign a package.

I remember a few years ago if someone had mentioned shein to me I would be sketched out; HOWEVER, I have ordered twice from this over the past two months spending over $200 and i can say that I would DEFINITELY recommend. You do have to read reviews to see how the actual product is but I feel like for the price some extra research doesn't hurt. All the items I purchased arrived promptly however they do clarify that the eta on shipping does not include the time of receiving, packing, and customs so be wary of that as well. Shein is definitely something great for trends being that they are always changing and you dont really need the "best" quality. Great for people who love fashion and a good bargain 10/10 recommend!

I thought I read on their website this company was within the US, the response from online chat acknowledged most everything comes from China, so you can expect long wait time for shipments. Also had I known things coming from China I would have ordered much larger sizes, They should indicate what size their models are wearing in the particular item pictured not the models "size", I feel this is false advertising. Merchandise sizing is that of China, tooo small. Tell your customers where the stuff is coming from, would probably save alot of frustration.

Jota
Usually we ship from China because our main stock is in China :)

OMG, after a month of placing my order, it actually arrived (3 out of 4 pieces) and I was truly pleased with the quality. Due to the stress of feeling like I had been scammed, (although good quality)but very slow delivery and no phone number to contact customer service. Never again would I order from SHEINSIDE. I like shopping, where I get great customer service, if you can't offer it, then you don't get my business, ( respect, is hard to come by these days) customer service is what it's all about.

I bought 4 items and received none. Do not buy from these thieves. I lost my money. They sent tracking number that said item was delivered but we received nothing

Shein is the best if your looking for cheap affordable items. They stock a lot of things, only problem I've been having lately is that my deliveries keep been delayed