SHEIN

I love all the clothes and accessories but the customer service suck! There is no phone number to call to and overall gets way too complicated when your order doesn't arrive.

I wanted a cute pair of earrings for my daughter and the Blue Gemstone Silver Diamond Flower Earrings were perfect! I loved the design, and the coloring of the gemstone was absolutely beautiful. I was even more thrilled with the incredible pricing and surprisingly fast shipping that SheInside provided!

So I'm reading these reviews that everyone is posting and i am legit scared and regretting that i ordered clothes from here, i love the items i picked out but if it doesn't come in time i might just have to cancel my order. I ordered Sunday May 8th and i need it May 19th, it honestly shouldn't take them that long to send out orders. If you don't have the items take them off your site. I order things from aliexpress and there in china and it comes within 4 days. Like really! Should i cancel or keep.

I've ordered from SHEIN twice now. The second time my purchase was split into 2 separate packages. SHEIN uses UPS to deliver to USPS. Then USPS delivers to the house. The first 2 packages were marked delivered, but were actually never delivered until a day or two later. I have had this happen before with other packages marked delivered but not actually delivered. My 3rd package was again marked delivered, but had not arrived. I gave it a couple days thinking it would come, but never did. I reached out to USPS and all they could tell me was it was delivered because their GPS system shows the driver near my house. They then suggested file a claim, but since there was no insurance on the package I can't. I reached out to SHEIN, but no real customer service line and the CS bot isn't helpful. So, I filed a complaint via PayPal to get a resolution. SHEIN also said file a claim, BUT I CAN'T! Almost $90 down the drain! Never again!

I placed an ordee July 17 expecting it to get here for August 6st because It's my country (Jamaica) independence day and I'd like something nice to wear.It took 10 days to ship (shipped July 27) and when i try to check up on my order I can't or postal service tells me my package is unavailable, what does that mean

I ordered items and there were small then I returned them. Two weeks later they said I should use my SheIn wellet beacuse I can still exchange my iteams. But they failled to pay me back my money now they say I have to pay. Pls improve your service and your email is not responsive. Bad service

I orderd over R 600 worth from shine it was bought and paid. After numourus emails nothing. Ek no response. Please where do I go now. It was delivered to wrong addres. I no response.according to them it was delivered in Bloemfontein. That was not addres provided... No help no feedback

We ordered the first order march 3 and it is the 15th, and I have not received them? The 2nd one was ordered expedited shortly thereafter, and we have not received it. We need it for a function on March 21. I accidentally pressed a of button online for the 2nd order which said the package was received thinking it would track my order? Will it come before March 21. I will delete this review if it comes?

Ordered 2 dresses and 2 bikinis at the beginning of April, never received a confirmation email to say my items had been shipped so live chatted with their 'customer service' with 2 people that could barely speak English. Couldn't get a straight answer as to when my items would be shipped after 2 weeks so I cancelled the order, which seems to be their only solution to the problem. Got an email saying it would take 10-20 days for a refund. Yeah, that makes sense? Unless they're sending someone to the bank near my house to manually put cash into my account I don't see how on Earth it would take that long. Site is very strange and a complete shod. DO NOT ORDER FROM THIS WEBSITE.

If I could give 0 stars I would. I am certain all of the good reviews are from Sheinside or bloggers they send items to. I placed my $400 order on the 16th of September. Their site says it takes 5-7 days to process items and I was finally told after multiple emails that it takes 5-7 business days to process before shipping. So why are my items still processing a month later!?! I know they went on holiday for a week October 1st-7th, but they still should have been shipped prior to going on holiday. If my order doesn't ship within the next week I will be canceling my order and reporting this business.

One day before i got call for my order confirmation and i confirmed and i got message too that your order is shipped sucessfully and nxt day in the evening i got message that my order is cancelled without doing any cancellation. So not fare. I am not happy with this behaviour.

I ordered 5 bags for my store i am a wholesaler. On the website are pictures with the bag written perpum but on the bags i got is paprum and that means really strange things in my country, they dont refund but let me send it back to us and i am in Europe that cost me a lot of moneh

I ordered my 13 pecies of items in 5/26/2016. They sent an email that was included my order number PLP6963. I've been waiting for 11 days. My items haven't sent yet. They have not answered my last two tickets. I hope I would get my older. Otherwise I would have wasted my money.

So disappointed - I ordered a jumpsuit and two shirts thinking I would get it withing 3-5 days... I ordered it because I was going out somewhere special and thought I would receive it before the special dinner but I was disappointed. Everytime I checked my item ordered, all it said was processing... a week and a half passed by so I sent a message through chat and the operator answered. I asked when was my package coming and all she said was that it's on its way... When I asked when will I receive by she told me that the jumpsuit I purchased has been sold out... and that the factory no longer has the item. They will let me know when they restock. I don't understand how can you not let me know that it was sold out!? How can you not send me an email... No refund nothing. All she said was to wait. I would have never known that it was sold out until I sent them a message. Unbelivable! I just received the two shirts I purchased two weeks and a half & still waiting for the jumpsuit.

DO NOT SHOP HERE! I have been waiting for three weeks for a response. My order status says processing but even after waiting for three weeks and messaging them repeatedly I have not heard back from them. Horrible customer service.

They shipped my order to a different address and when I wrote to them about it, they insisted that I went to my neighbor's place to look for it. I explained that I couldn't because I had moved out so it was just my former roommate in the house, but they kept insisting that I went to look for my order to my negihbor's house. Watch out, these people don't acknowledge their mistakes.

I was really hesitant to try this Chinese retail store. I've had TERRRIBLE luck with Aliexpress and Chicme and I opted to try my luck. They're really working on westernizing their processes. I've noticed they've amped their marketing, their point-reward systems, and their customer service. I've been surprised at how quickly they're able to deliver expedited shipping as well.

Items are not always the highest quality. Many of their items are sheer. But they actually have a great return policy and when the items are good they're GOOD and inexpensive compared to designer stores in the U.S. I've actually had multiple positive experiences with them. I can vouch for their timely refunds. I return things in their original bags and I'm sure it makes it easier for them if order forms are included. I promise this is not a fake review. Try it!

I placed an order on December 8th and it was supposed to be delivered on December 20th or 21st. It is now December 27th. I still have not received my order. I wouldn't recommend this site to anyone. I tried reaching out to the site and the rep just issued a refund with out looking into the problem. The carrier says they never recieved the items. Shein rep never looked into it at all. I have learned my lesson. I will never shop with this company again. I waited 3 weeks for nothing. Don't waste your time people.

I ordered1 month back, it didn't got it delivered yet. So bad customer service. The toll prioirity was saying the address wrote on the parcel is wrong. How can you guys be so irresponsible still we give you the right address. Whoever sitting in service, doesnt know english? Tottally disappointed

I bought some pants and the shipping company Ontrac they use keep sending me text message requesting a code for the gated community. I don't leave in a gated community and there is not code needed.
There is no way to contact the shipping company. There is not phone number.

I tried contacting Shein and it is the same thing. Not phone number and it is a machine responding on the live chat. IT IS SOOOO FRUSTRATED. Never again.

I still havent had a refund from 11th September last year. Had a nice reply on this site and even had a phone call 2days ago from an American speaking lady. She tried to get my bank details but I said no so she said she would refund it back to my account that same night, but still nothing! Was this a scam to get my details? A very very disgruntled customer.

This site is horrible. I ordered a dress on October 10th that stated it would ship in 24 hrs. I was hoping it would arrive on my birthday which was October 18th. Here it is October 24th and still no dress. The dress hasn't even made it in the US because my tracking number doesn't work. The website just keeps saying as of October 14th it's being processed in "Guangzhou." Customer service is horrible. They have my money but I have no dress. I had to go out and buy another dress for my birthday. Will never buy anything from them again.

I ordered 10 items on your website on 6 June 2016 and my order says that it is still processing, even though it is EXPRESS shipping! I was hoping to get my orders before my prom in Germany on June 24th. Moreover, I also wrote a ticket. But I didn't get an answer. I'm really dissapointed. Please tell me that this website is not a scam website.
Order NO: KXZ7104