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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
For my orders worth over $500, when I shipped back for refund, I included everything in the order and you included in the same return label according
To the customer rep "T3-Chesca-PH"'s instructions. They marked some "arrived at warehosue"
And some "not arrived in warehouse" when I included everything in the same package and
Canada post says its the same weight as per their receipt? This is like 5th time shein has
Blatantly lied about not receiving some items in the same package. I need proof you didn't
Receive them since I'm sending proof
Date of experience: April 4, 2024
Omg I want to sue them this place is completely $#*! and may ciase my credit to go down.I bought shoes from them and they were in my post office then got returned saying they couldn't find my address I mean wtf?! Now being returned to China this place is a scam and I want my money back asap plus a free pair of boots
Tip for consumers:
Their 100% a scam
Products used:
Their total $#*!
Date of experience: December 16, 2023
My order would have arrived on time if they hadn't waited 6 days to ship it. Once it shipped it seemed to travel as expected. It shouldn't take a company 6 days to ship a product that shows as in stock.
Date of experience: December 31, 2016
Dear Iniego,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on December 18,2016, and then the package was on the way from our warehouse to the sorting center of USA, fedex won't update the shipping information until the package arrives at the sorting center of USA, please kindly understand.
If you have any other concern, do not hesitate to contact us.
I ordered my cloths about 2 weeks ago and the order has been showing processing since and every time. Why isnt there a number you can call on the site. Besides this, sheinside online store is very inconvenient as they take so long to process cloths and this is seperate from the shipping time. I still till havent gotten a reply telling me if my order has been shipped. And i have never ordered from a store that tells you to take a picture of your iD but i understand this is for security check but you did requested for this after you had withdrawn the money which means you needed the money more than you even cared about a security check i just thought this was a bit sloppy and no other regular online store does this. As well i think they should work on faster shipping and processing and also find a way to communicate with their customers escpecialy because of the long time they take. I AM STILL WAITING FOR MY ORDER!
And also some of your online attendant could get quite rude
Tip for consumers:
dont use it.
Date of experience: September 29, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well.
It will take 4 days to ship your items out.
Once the clothing have been sent, we will give you the tracking number.
Please just wait few days.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day
I hope you like sweatshops cause that's what this is! Please do not buy from Shein, there have been multiple reports of forced labor, child labor, and bad/unsafe working conditions.
Date of experience: February 9, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I loooooove SHEIN. I order ALOT of stuff from them. You really have to pay attention to measurements on sizes. And reviews. Going through reviews and paying attention to one's that have similar measurements to you and that have a photo REALLY helps make your purchase a success. The unsuccessful purchases I've had ( only a couple) were because I didn't pay attention to sizing and reviews. And when I buy something I leave a review with picture AND correct measurements so it helps others. Like I said, it makes purchases so much more successful.
Products used:
Dresses, wigs, shoes, hats,
Date of experience: July 11, 2022
This has to be the worst website i've ever seen or used; impossible to speak to anyone. NO PHONE NUMBER. Can't return or exchange. Quality if poor and I was took for $130.00. You use SHEIN website at your own risk. YOU BEEN WORNED..
Tip for consumers:
If you want to purchase their products, go to amazon and buy there, don't use their website.
Products used:
One out of four items. Mens short jacket.
Date of experience: October 12, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I bought the Blue Halter Sleeveless Pleated Chiffon Dress on the website sheinside.com and I am very pleased with the service of the website as well as with the design and the quality of the dress itsself.It perfectly fots my type and it is a great color for any occasion. Also I haven't found a dress like this one on any other website. Thanks for the great service.
Date of experience: July 16, 2014
I bought the Wine Red Off The Shoulder Bodycon Dress from this site and I absolutely love it! I had a party to go to and ordered this as one of the options to pick from, I ended up wearing it as it fit me really well and the material is over a great quality.
It arrived sooner than I expected and the price is really cheap compared to other websites I have similar clothing on. Would definitely use them again for dresses to wear over the Christmas season.
Date of experience: December 4, 2014
Here I was angry that I hadn't recieved my 40% off discount promised to new members. But then thanks to the awesome customer service at SHEIN, I was able to refund my purchase within 12 hours max and also recieved another chance at the 40% offer. The service was awesome! Thank you Phil.
Tip for consumers:
just try it.
Date of experience: August 6, 2016
DO NOT ORDER FROM SHEIN, you can not reach any one from customer service. Their is no one to speak to and they do not even recognize my order number that they sent me. I bought over $100 in items and can not exchange anything that doesnt fit. The site doesnt recognize any orders that I placed but had no problem taking my money! It is awful do not let them fool you! Do not waste your money!
Tip for consumers:
they are horrible they take your money and you can not reach anyone for help.
Products used:
I bought a bunch of blouses some fit and some didnt but I am stuck with all of them because their is no way to return them.
Date of experience: April 6, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I bought 7 items and I tried to review because it is really cheap looking of the matearial and the color is different from the picture display! Shein denied my review! And I tried to review possitive comments then they approved!
Date of experience: July 10, 2017
Hi Lourna,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
And about your product reviews, we only approve the reviews about our products, please kindly understand.
If you have any other concern, do not hesitate to contact us.
I have purchasrd (JTE*******725) materials and the total price was shown 620 riyal.I have got a coupon, once I applied it became 490.Unfortunately, once the items came they removed the items which is equal to the coupon discount.If so no need to provide the coupon.
Date of experience: March 8, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I got my 2 crop tops, 2 jean shorts and 2 chokers but it takes forever to ship. I placed my order June 8th and it didn't come in until June 20th even though I chose shipping through 3-5 business day. Literally business days but it didn't come in until June 20th
Date of experience: June 17, 2016
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on June 9 (including 6 items) and we shipped them out on June 14. The tracking number is 61299*********137001（we will sent it to your email box) and you can get logistic information through this linking. http://www.fedex.com/us/
We have checked it, but it shows that “ Delivery exception, rerouted to correct delivery address”. Do you contact the courier and let them change the address? Please reply us as soon as possible.
Apologizes again for all the trouble.
I've written to Customer Service twice now. Even though I currently live in Austria, I am sending my correspondence in English - but I'm receiving all replies in German. I completely understand and am super sympathetic to the whole COVID issue and I know I chose to buy from this website, HOWEVER, even when the site said that it would take an additional 4 days of processing, it took 9! Now, way over a month later, I am still waiting for my package and the tracking hasn't changed. Perhaps it's never even left the facility - who am I to know? Now I'm waiting, incredibly frustrated.
Date of experience: May 20, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Besides the lackluster quality (a dress I ordered was almost the same material as a hospital gown) the sizes on this website are almost children sizes. An XXL pair of overalls translates to about a woman's size four. And certainly wouldn't fit anyone who is an XXL. If you're 90-125lbs the clothes would fitx but I still wouldn't recommend shopping here because of the quality.
Date of experience: July 24, 2017
Hi Dana,
Thank you for sharing your feedback, we are sorry to hear about your experience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And if the items came with any quality issue, please send us some photos, we will certainly help you return and refund.
Waiting for your reply!
Shein are a bunch of SCAMMERS. No delivery just lie upon lie that it is shipping. Finally in writing stated they would send a refund. Of course No REFUND after they scammed me out of $300 USD. Email sent promising a refund along with messages sent through messenger months ago and of course nothing from them. They simply rip people off and do not care. There are HUNDREDS if not THOUSANDS who have been scammed by this company as shown through all of the complaints online. They have NUMEROUS LAWSUITS against them for ripping off other people's designs on top of this. THIS Should be all over the MEDIA, they should be sued and put in jail.
Tip for consumers:
They are a scam company that lies to people continuously while stealing their money.
Products used:
I didn't receive any
Date of experience: February 10, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am appalled by the unprofessionalism exhibited by this delivery guys, to be more specific quick box delivery service.
1. there is no prior notice neither from shein nor the delivery service on the day of delivery, ahead of time.
Do you expect me to leave work and come for my items because of your inability to communicate effectively?
The annoying part is, I'm trying to get the delivery man to deliver the items to a location, which is 5mins away and he keeps hanging the line on me.
I wont payment over 1000aed every 3months for this kind of service. This is totally unacceptable.
I haven't still received the items and I'm running out of patience. If this happens again, I'm trashing my shein app
I wish there was an option for o stars.
Date of experience: October 4, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I ordered a pair of shoes that I NEED by May 1st. I received a confirmation e-mail right away. I ordered the shoes on April 18th, and now it is the 24th and I still have not received a shipping confirmation e-mail. I need to know exactly when the shoes will be shipped to my house! HELP!
Date of experience: April 24, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I place an order and I did what I've been told to do for requests shipping company, I request post Canada and urgent, the agent told me everything is finalized and I'm going to receive my package on time well after the week I called post Canada and I told them what happened to my package it's not traceable. After I gave them my tracking number they told me sender just created a Lebel they didn't hand out the package yet!? I try to chat with them finally someone answered and start to tell nonsense, middle of my tying he/she just left
Tip for consumers:
They should stop increasing the price and when they promote the discount it really should be real and stop using uniuni post company
Date of experience: December 21, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I bought what was described as a sweatshirt but was more like a thin T- shirt. The size was supposed to be XL (bust 108cm) but was more like S (bust 96cm). I will have to find a child to give it to. Very disappointing.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2017
Dear Heather,
Thank you for ordering from our website, and we are so sorry for letting you down.
We know that our measurements are not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please do not worry, we will certainly help you to solve this problem.
Looking forward to your reply!
Have order from SheIn many times and never had any issues. Love the selection of products. Will continue to order from them, relatively quick shipping, amazing prices and huge selections of EVERYTHING!
Date of experience: November 1, 2017
I placed an order & here it is no email confirmation or merchandise delivered but yet they had the audacity to charge my card. I've emailed them several times & they tell me there's no record of my order. Really. But you took my money….NEVER AGAIN! I WOULD RATE THEM 0 STARS!
Products used:
Never received order!
Date of experience: April 17, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered on the 16th this month and my order still says it's processing. This isnt the first time i've ordered from this website, but the last time I did, processing took 2 days. I have a party on the 30th and needed a dress, shipping was going to take 4-7 business days so I thought it would make it in time, but I'm not so sure now, considering how long it takes to process my order..
Date of experience: July 20, 2016
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 17 including 4items. It normally takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 21. The tracking number is 748999921*********25(we have send it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.