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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Recently i ordered a product for my girl friend from SheInside, and i received a great service from SheInside, Now SheInside is my first choice when it comes to online shopping, large collection, great deals. Actually SheInside is awesome. So i highly recommend you for SheInside if you are looking for women related products.
Date of experience: January 18, 2016
I won one coat from sheinside free trail.The quality of clothes are good. There is no shipping cost so that's great. I love the designs and constant updates.
Date of experience: January 16, 2014
Their clothes are very good quality, i had ordered one cable knit sweater and a cartoon print sweatshirt, color were same as the picture. But delivery took longer than i thought.
Date of experience: January 15, 2014
My other orders have come smoothly, but the latest thing I've ordered order currently has been stuck at one place for 6 days! I'm really worried it's going to get lost in the mail or something.
Date of experience: July 6, 2017
I bought 10 pair fuzzy socks - Order # GSHNYQ24T000QX0. There are holes in two! I have complained and they will not even return them!
Very inferior product. Stay away.
Date of experience: May 20, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I have found beautiful clothing in this website and I do not regret buying something from here. Customer service is good, too. Enjoying everything so far.
Date of experience: July 16, 2016
Received my purchased but was dissatisfied Poor out shape material Ridiculous shipping rate No customer services No contact number Poor return policy You will never hear from them no more Government needs to shut down all the oversea companies They are capitalized over americans money and vulnerability
Date of experience: September 11, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered from sheinside nearly 2 months ago, and still haven't even come close to getting my package. Also, all of my items boasted "ships in 24 hours!" when in reality they haven't shipped after 56 days.
DO NOT USE THIS SITE. THERE IS NO PHONE NUMBER TO CALL. HORRIBLE SERVICE.
Date of experience: May 26, 2015
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for the waiting time.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But the item Navy High Waist Pleated Skirt in your order sells well. We took more time to get it from the factory. The shipment was also delayed because of the cancellation request before. Hope you can kindly understand.
Your order was once shipped on 26 April. However, there was something wrong with the shipment and the whole order was detained at the customs. To save your time and bring you no more inconvenience, we decided to resend the order to you. Hope you can kindly trust us.
We have checked for you and found that your new order is under processing now. We noticed that you had contacted our customer service to change the address before. Do you still want to change your address? Maybe you can send us your new address via email later so that we can arrange it for you.
Sheinside is a fast growing company. All our colleagues are constantly improving our service and perfecting ourselves now. We will do better in future.
If you need further assistance, please contact us via dispute@sheinside.com without hesitation.
Thank you.
Yours sincerely.
Do not order from this site. I ordered two dresses a month ago and still have not received them. Also when you e-mail about your shipment all they say is it is our busy season.
Date of experience: December 11, 2014
Dear customer,
Have a nice day!
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
We are improving our speed of transportation.We will ship your items as soon as possible, we will give you the tracking number once the clothing have been sent.
Please feel free to contact us with this email: dispute@sheinside.com
Yours sincerely
My sister recommended this site and she has great taste in clothes so I did not hesitate in checking it out. They have the most stunning collection of wear.
Date of experience: October 13, 2013
I just woke up to an unauthorized charge of $652 from Shein. I haven't placed an order in almost 5 months. Now I'm waiting 24 hours for a "chat" response. I'll never purchase anything again.
Date of experience: February 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Very cute dress! Its elegant glamorous and sexy at the same time. It fits really well and the fabric is a nice thick quality. I have got lots of compliments for this purchase.
Date of experience: December 28, 2014
I've bought several times from Shein and always been satisfied with my purchase... and so was I on this occasion. Items are just like the pics they show on their site. Great value for money.
Date of experience: August 31, 2017
Ordered a beautiful dress for NYE, fit perfectly and arrived on time, the quality was excellent and top rated. Great customer service. Will buy again.
Date of experience: January 4, 2015
I ordered 9 items all together, two of which arrived within 3 days and I don't know where the rest are, I'm concerned about how long they will take and if they'll even arrive
Date of experience: September 24, 2017
Hi K,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the rest items are in the second package.
The tracking number is JK9940XXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, you will receive it soon.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
After reading all the awful reviews I decided Not to order. That's too bad because they seem to have really cute items. Thank you for reviews...I'll shop elsewhere...
Tip for consumers:
READ THE REVIEWS
Date of experience: January 2, 2023
So awful! DO NOT ORDER FROM THIS PLACE. It's complete bull$#*!! My order has been stuck in transit for more than a week and I ordered 2 weeks ago! GET YOUR $#*! TOGETHER SHEIN! This place need to be taken away from the internet because it's never getting my money again.
On top of that there is NO WAY you can contact anyone, every phone number is disconnected.
Date of experience: June 3, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Paid for express shipping and didn't receive my parcel when promised.
Also changed tracking number and it become a dead end to track!
Still waiting!
Not impressed
Date of experience: January 28, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered around 3-4 times. Always receive my order, even if the shipping time take ages! Must be patient. The quality is not that bad for the price.
But never had any problem.
Date of experience: May 4, 2016
Order placed two months ago nothing updated on tracker in a month. No updates since shipped. Very poor customer service it's just automatic robot answers. Very disappointed.
Date of experience: June 16, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered about 55$ worth of things on July 9 of 2016 and didn't get a order ID because it was never sent to my email and I didn't register before I purchased. I bought sunglasses, a binkin, a t shirt with a rock on symbol, Jean draw string shorts, and a burgendy barlett. I would like to have my order number sent to my email. If it doesn't get here soon I will need my money back.
Date of experience: July 12, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is dispute@shein.com) your email address registered on our website that we can help you as soon as possible.
Waiting for your reply. Apologies again for all the trouble.
I love Shein! Their clothes are super trendy and high quality! They never disappoint and the best part is that it's not expensive at all! 10/10 would recommend!
Date of experience: December 11, 2017
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Thank you for ordering from our website.
We checked your order, the tracking number is LW496805XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package was delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you need any help, do not hesitate to contact us.