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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Not only does SHEIN rip off other fashion designers and masquerade them as their own, but they actually use child labour and sweatshop practices to do so. Terrible all around
Date of experience: August 15, 2021
Extremely dissapointed with SHEIN, they used to be good but now they're not worth the trouble. My parcel (DHL tracking number: *******576) was shipped on 6th of December and I'm writing this review on the 24th and still the last update is "package shipped"! First of all, there is only one shipping option for my country and that is $24,90 "express" shipping but there's nothing express about it! They do not offer free standard shipping (so I can at least know why the bloody hell am I waiting for so long, instead silly me expected to get the service I paid good money for), and the prices of items, not only are they the most expensive for my country but also keep going up without their service getting better! For comparison: in Japan, an item that costs $3 in international SHEIN you'd pay about a dollar for. AND they get free express shipping AND the parcel arrives in 4-6 days! EXTREMELY UNFAIR! Customer Support was not supportive whatsoever.
Tip for consumers:
If you still want to order from SHEIN International, arm yourself with a lot of patience and be ready to not have your expectations met.
Date of experience: May 27, 2020
I ordered a packed of a couple item. One being a rhinestone skirt, I actually received everything BUT that skirt. I made a ticket with their automated customer service and they say these delivered it. It indeed has NOT been delivered and I do not have it. The package arrive torn. I shouldn't need to bare the loss of a missing item. They have no real customer service too, so I cannot receive a refund on the item I never received. For the reason of horrible customer service I will not shop at SHEIN again and I highly recommend others not to shop at SHEIN unless you want to risk paying for nothing. It is the principle not just the money, it is a disgusting feeling to feel scammed and that is on SHEIN.
Date of experience: June 20, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
My order never shipped. I ordered on July 1st. July 4th I got notification it shipped. July 17th was my last date for it to arrive. It's the 24th and it sti hasn't came. I CONTACTED Shein and USPS both which have not gotten back to me at all. And when I went back to Sheins site to contact them again this is what my page says... NO ORDER HISTORY! Even though I have ordered through them twice and had almost 300 points for leaving reviews on the order I DID GET. My 2nd order will never come and I'm out of my money for it.
Date of experience: July 24, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
I've ordered a couple things but I have to orders pending for the longer time and I can't get any help at ALL for customer service. I'll never order anything again!
Tip for consumers:
Worst customer service in all of internet shopping.. go to Amazon, eBay literally anywhere else.
Products used:
Clothes
Date of experience: April 26, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I bought clothes from shein and I wasn't too happy with the outcome. I saw on the website it said "Free Shipping" I called customer service because I needed help finding an email address for me to contact to get the return label. The gentleman that helped me had horrible customer service skills and said if I were to return I'd have to pay $15USD for a shipping label. I personally find that to be ridiculous as I already had to pay expensive shipping. He said $15USD is because I don't live in the US and that because I live in Canada I must pay that price. If you're going to buy shein products keep in mind the horrible return policy and not to waste your time with such stupid individuals.
Date of experience: April 11, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
My order split into two shipments: one supposedly sent on 8/16, and the second one sent on 8/20. When I go online to FedEx to track the packages, neither has even been SENT TO THE FACILITY TO SHIP! This is the message on the FedEx site: 'Shipping label has been created. The status will be updated when shipment begins to travel.' WHAT? My order was placed on 8/7 - 16 days ago. What's going on?
Date of experience: August 23, 2016
Hi dear,
Thank you for choosing SheIn and sorry for keeping you waiting.
We have checked your order, and noticed that one item in your order belongs to "best-selling" list. It caused a little delay of your order. We sincerely apologize for that. Hope you can forgive us and accept our sincere apologies.
Moreover, as the logistics company needs time to update the information, we may not be able to get the detailed tracking information in time. We found that your two package have been shipped out, the first package has been arrived at your country already, you can take your tracking number to track it later. About second package, once package has been arrived at your country, you can get the detailed tracking information. Hope you can wait patiently.
Sorry again for all the inconvenience.
Nice day.
Really disappointed that my SHEIN order could not be delivered because the delivery company they used called UniUni could not find my house. Which I am a little surprised about because Amazon had no trouble finding my house. So I was told I would have to travel one hour each way to pick it up my SHEIN order. This defeats the purpose of ordering online if you have to go pick it up. The funny thing is I have seen the UniUni truck in my neighbourhood before so I know they deliver to the area I live. SHEIN did refund the money but just disappointed that my daughter did not get the item she really liked.
Date of experience: August 13, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I would never recommend them! I paid shipping guarantee plus the order money. I never received my items and they refuse to fix help me. They are a scheme that just steals your money
Products used:
Didn't receive my products
Date of experience: April 17, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It's a freakin' scam! So I purchased some items on January 19th, 2015 and received them a few weeks later. They were not like the picture at all and the fit was horrible. I decided to return them and it's been over a month and a half and I still have not gotten my refund! I tried to contact them and they said the tracking number doesn't work and said, "pls check." WTF?! How am I going to check? It's not like I save a piece of receipt or took a picture of the tracking number that's over a month old! There was no effort in them trying to help. So I decided to do the chat room hoping that I'd get an answer and a complete refund. NOPE. All they said was that the system was "down" and that I should check back in 2 weeks. 2 more weeks?! Are you freakin kidding me? It's a total scam. I don't have the items and I got scammed my money. I JUST WANT A REFUND! SO PISSED OFF RIGHT NOW! So coming from experience, don't buy from this site! It's like throwing your money in the trash!
Tip for consumers:
DO NOT BUY FROM THEM
Date of experience: March 10, 2015
Dear customer,
Nice day.
We sincerely apologize for all inconvenience we have brought you and for all misunderstanding.
Sorry that our products cannot meet your requirements and you returned them back. Please understand that sometimes difference between pictures and real items cannot be fully avoided. But we will find a way to fix this problem.
And sorry that you are unsatisfied with the reply from our customer service.
We had contacted you about the return tracking number before and got the tracking number 9114999944238461104648.
But after checking, we found that this tracking number is invalid and we cannot get any tracking information via this tracking number on usps.com.
As a result, we just wanted to check with you and to find out what happened exactly so that we can arrange the next step for you.
Hope you can kindly understand and trust us.
Please understand that you are our precious customers, we will never ever try to deceive you. And we are pretty sure that this problem will be solved perfectly.
If you need further assistance, please contact us via dispute@sheinside.com without hesitation.
Thank you.
Best regards.
I will return with my review... let's just say, I've been placing an order with this company SINCE October. I have been getting SHEIN emails in my junk mail for years and the 1 time I decided to try them out. THEY FAILED... But as I said, will the 3rd time be a charm... IF NOT, I will return with more negative reviews...
Tip for consumers:
If you are ordering items for a vacation, try ordering 3 to 6 months in ADVANCE. Even longer if you have the patience to wait and deal with the stupidity!
Products used:
NONE...because I've received NOTHING!
As for the shipping you get 0 stars but it's just too bad that isn't an option......000000000 across the board!
Date of experience: December 4, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered my clothes on December 4 I been having a going around contacting shein and the carrier and my shipping hasn't updated I paid more money to get it from express shipping it was suppose to be here on the 10 but never showed up and now saying shipping on hold all my Christmas stuff is on there never again disappointed I always had no issue until this time I won't be shopping here again
Date of experience: December 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
If i can put less then one star i will put it I had been waiting more then two week just to get my money back and the costumer service ignored me.I will never buy from them again
Products used:
Lingerie
Date of experience: December 8, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered set of pots first week of January and today is February 28 and I haven't received yet.No way to contact them at all,worst company I had ever deal with.Don't buy anything from them 😡
Products used:
Pots
Date of experience: February 28, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
10/10 I would recommend this store to shop at because it has the trendiest clothes at the moment. I wish the store could stay here forever but hopefully there is going to be more pop up shops
Date of experience: November 20, 2019
I placed an order on 11/27 and today is 12/21. Its is now 6 days shy of a month and no order has been received. I just received a tracking number on 12/15. When I go to check the tracking there is no expected delivery date, the package is not in transit and every time I try to contact someone they tell me to be patient the order will update once its in the united states. I just ordered something from CHINA off of Aliexpress and it took 2 days for my order to arrive and I was able to track the order all the way from China to my doorstep. I am very disappointed in SheIn.com. Who ever posted good reviews is lying. The customer service is horrible and there is no one to speak with besides sending emails or opening a ticket. INCONVENIENT! I NEEDED MY ORDER BEFORE CHRISTMAS! IT SHOULD HAVE BEN HERE BY NOW. I chose expedited shipping with according to the site should take 4-7 business days... NO ORDER IN SITE! I NEED A REFUND, FREE ITEMS OR SOMETHING. THIS IS RIDICULOUS!
Date of experience: December 21, 2015
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your important feedback with us regarding your recent purchase.
Generally our processing time takes 3-7 business days, and our website has mentioned that it is not included in the “delivery time”. We noticed that one item in your order sells well, so we need more time to customize and stock it. In order to bring you no more inconvenience, we decided to ship your two items in one package. Moreover, we know that you have contacted our customer service before, and your requirement of the delivery time is Dec 12th.
As the package surely could not be delivered to you on Dec 12th, and in order to you can receive your package safely, we did not arrange the shipment for you. That is why caused the delay of your package. Please accept our apologies. As you mentioned that you still want the order later, we found that your package has been shipped on Dec 16th already. Because the logistics company needs to update the information and Black Friday before, you may get the detailed tracking information until it has been arrived at your country. Hope you can trust us.
All of you are important for us, we are willing to offer you the better online shopping experience, and your satisfaction is our best aim. We will improve the quality of our service and speed up our transportation in the future.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards
Shein is the main online shopping i've used these days, but sometimes i got cheap products and also their product is costly in our currency, but above all, i still love shopping with them
Date of experience: May 17, 2020
Dear SANGI C,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - SANGI C."
I hope to hear from you soon.
I have shopped on she inside multiple times before and never really had a problem until my last order. I ordered a few things including this great jacket. However when my package arrived there was no jacket at all. I immediately went online to look when my jacket would arrive, however I found out that the jacket was out of stock and was not being sent. Now this would be okay if they had emailed me a month ago when I ordered it, or even emailed before I received my package. But I never got an email or my money back for the item. When I contacted them they were just as useless. I believe it is not my responsibility to contact them if they were out of stock and the website let me order anyway. They should have contacted me to inform me that there was no jacket and of my options. It seemed like they did not want to give me a refund and were trying to ignore the fact I was not getting what I paid for. Since writing a bad review of them they have now tried to fix the problem which they were useless at fixing prior to this. They have told me they are trying to fix it which I hope id true because all my clothes I have received from them have been great. Please work on your communication Sheinside.
Date of experience: June 1, 2015
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
First thank you for choosing Sheinside, and we are glad to hear that you are happy with us before. But we are really sorry that you are unsatisfied with your this order. Actually we really sent email to you and told you that the jacket your ordered was out of stock. Maybe this email was sent to the junk mail, so you did not see it or ignored it. We sincerely apologize that we just sent you one email. Hope you can forgive us and accept our apology.
And sorry that you are unsatisfied with our customer service. This jacket sells well, it is out of our expectation, so our customer service gave you this proposal. Hope you can kindly understand. We know that you have contacted our colleagues and wanted us to arrange the refund of this item, so no worry please, we will arrange it for you as soon as possible. Giving you the happy online shopping experience is our best honor. Hope you can trust us and give us one more chance again.
If you need further assistance, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I love working with SheIn, their clothing quality is amazing and they are so so friendly, all the time they try to make customer happy. This company has really fashionable clothes and so chic.
Date of experience: February 28, 2018
I am regular customer of "Shein Designs" & I must say that the best collection in my wardrobe is picked from them, I recently bought a "V Neck Cami Top" from them & I instantly fell in love when I saw it on their site. The site is very smooth & has a very simple user interface for quick actions and orders. I purchased the item on their site & recently it arrived at my doorsteps.
Fast Delivery
Best Products
Innovative Designs
Priority Support
I must say that these guys are excellent at everything which makes them a perfect fashion destination.
Tip for consumers:
Try out the "Tops" section & I bet it will amaze you.
Date of experience: June 17, 2015
I must say that "SHEINSIDE" has been the best ever online purchasing experience for me. The best thing I loved was the over delivery of my product. The time was of 15 days but I was amazed to get my product shipped within 5 days. Moreover, the discounted rates helped a lot in saving my money and allowing me buying more products.
The customer service was simply outstanding, I'm so much happy with the quick response, the way they guided me to place my order and moreover, offered me a special discount upon request.
The stuff I got was "ADORABLE" and beautiful. I never had any problems with the quality of the stuff at SHEINSIDE
I'm so much happy with the service of SHEINSIDE that I've placed 3 more orders one for Girl Friend too :).
Highly recommended Thanks a lot again for the amazing support.
Tip for consumers:
Try to be a little Patient. SHEINSIDE support is amazing. If you had any problem simply contact the support and they'll resolve all your matters ASAP.
Date of experience: January 9, 2015
Nice please for shopping. I ordered them some cloth they gave me high quality dress. The communication was good. I am a regular customer and every time they gave me best service. Great experience!
Date of experience: January 8, 2015
High levels of lead were found in items purchased from shein. Workers are forced to work at shein. Another sexist company forcing labor on female workers. I no longer will buy from this company.
Tip for consumers:
Please do not buy from shein.
Date of experience: September 27, 2023
I placed three orders before and all of the clothes are VERY VERY BAD. They don't really look like the pictures online at all.
Anyoneleft a bad review for the item they purchased will never show on their website. That means they only show good reviews from customers. This behavior is Definitely UNPLEASANT.
Furthermore, their customer support is HORRIBLE. They have all kinds of excuses to delay your orders and never respond to your problems. If you have any troubles with your orders, it will be the hardest thing to deal with.
Therefore, I will definitely NOT RECOMMEND anyone to shop on Shein based on my experiences. They are SCAM.
Date of experience: October 7, 2015
Dear customer,
Nice day.
Sorry to let you down and bring you such negative impression.
Due to our seven-day National Day holiday, we could not reply to you in time. Hope you can trust and forgive us. Please accept our sincere and unreserved apology.
Generally the difference between the real items and shown pictures can not be fully avoided. You can send us some photos which can show some defects and differences so that we can check with them. After confirmation, we will be responsible for any quality problems caused by us.
About the review, actually we respect all the comments of our customers. SheIn is an energetic company, we never neglect your problems. Your satisfaction is our best comfort,
All our colleagues are constantly perfecting ourselves to offer you the best online shopping experience. Hope you can give us one more chance again. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!