SHEIN

I'm from France, and I Never had a problem with the website.
Always get my order, always just like on the picture
On SheIn, we can find things that we can't find on other website, and that what I like about it, and why I order on it since two years

They have serious delivery problems. Customer service live bots. It's waste of time. Much better save ur money n time. Bad shein.Horrible customer support

Zer stars...This company is a scam! I never received my package. After going back & forth with them for 3 months they offered me a 70% refund. Awful customer service. Do NOT buy from this company!

I bought 9 items for my daughter for Christmas.
My problems:
1) they didn't send me an item. I only got 8.
2) Clothes were ALL were off sized - too big and too small!
3) they don't talk to you - only chat.
4) chat can only help so much.
5) In the end I returned EVERYTHING - and they refused to give me credit for the item I never got.
6) BEWARD: The "coupon" they offered - yes, they want you to "BUY" their coupons - so I "bought" one for the order - BUT it is NOT refundable. That's how they "get" you - even if you return everything. They keep your coupon money!

Bottom line: JUST STAY AWAY FROM THINGS FROM CHINA!

Shein ships for free and that is great they also have the points system which is even greater. I love shopping their. Ii get alll my dresses form them.

My purchased with Shein was great! Quality is good and look just like in the picture! Delevery was awesome i definately continue to use this site for shopping,

It takes weeks to recieve items even if paying expedite shipping and they want a 99 cent fee for to guarantee shilling safety. Sizing is all wrong. I'm XS and its huge on me.

They have great clothes but really bad costumer service I left them 2 email about an enquire they never responded and the live chat doesn't even answer your questions properly

Wrong Item was received from Shein and I could not find a number to call to dispute the issue. Below is the item received, and proof of purchased shows different item.

I ordered a white ribbed croptop and a Burgundy dress two days ago and there are no updates for it being shipped out or even processed. Will this ship soon? Please answer

I placed my order on 24th Feb, currently 15 days after I have ordered this is still under "processing", customer service is a joke - copy and paste answers and not answering my question: "it takes 5-7 days for processing". I want a full refund before even receiving the items as by the sound of it they will be awful quality and fit! But I cant do that until I have received them apparently!(no idea when this will be). They have taken the funds already out of my account too. Wish I had read reviews before buying. Stay away people.

Update: day 21 still no parcel received. They are unable to tell me when I will receive my parcel, as I quote "not be able to give an exact delivery date because of some reason like weather and something else." They have also sent me a tracking number which says on the website that it doesn't exist as apparently "The tracking information needs few business days for updating. Maybe you can check it later". Having worked in a company that sends items all over the world, if the parcel has been sent, then the tracking number should be live. Fact. Beyond annoyed at myself for buying from this website.

I orders 3 things from this website and it's been a week and they still haven't shipped. Their delivery process is overall pathetic. If they don't $#*! by tomorrow defiantly canceling.

I ordered on May 10th, on May 17th it said my package 'United States Arrived at the Local Facility' and has been stuck there since. That's ridiclious. I should have my clothing by now. Other people who ordered in the last two weeks got their orders but people who orders in April and the first week or so of May have not gotten theirs.

I spent $138 on my order, I either want my order or I want my money back but I cannot get a hold of anyone.

Order number: GSHMYU00U0004DJ

Ordered 7 items 6 WEEKS AGO, MAY 14, SUPPOSEDLY SHIPPED ON MAY 25. IT IS NOW JUNE 25 AND ORDER STILL SHOWS "IN TRANSIT". ABSOLUTELY NO WAY TO CANCEL OR COMMUNICATE WITH SHEIN. NEVER ORDERING WITH SHEIN AGAIN.
LSO(1)*******984
Tracking NO.ZY0D6Z05Copy
Estimated Delivery Time:About May 23 2023~May 26 2023

I needed a dress for my cousin's wedding, because, although my closet was full of clothes, I had nothing to wear( every girl can relate!). The wedding was taking place in an open area, so I needed something simple but elegant, and not too formal. After I spend hours trying to find something nice, I realized I shouldn't waste my time running from one shop to another. I tried online shopping instead. A friend recommended me this website, so here we are…
Since I love flowers, I found this dress more than suitable for the occasion. I was surprised by the high quality of the material, not to mention the price, which is more than affordable. Moreover, I was very satisfied by their service. The packet arrived in less than 30 days, as it says on the website.
I really recommend this web site. You won't waste your time or nerves waiting in the line. I am pretty sure that the product will meet your expectations. It never happened to me, but a friend of mine accidentally bought a larger dress. She sent it back and they had gave her the money back without any problems. How cool is that?

Decided to try them as they are advertising a lot in Australia and make their web site look like it is an Australian business. The site also said 'First Return Free' so I thought it was worth a try. Bought 3 items.@ were okay considering I only paid less than $10 AUS each after sale discounts. Had I paid any more I would have been disappointed as they are not good quality and won't last. Sizing varies with every item and following their size chart is NO guarantee that what you receive will be that size or relate to the item measurements. Good chance you will get an item returned by someone else as well. One item was sewn so badly it wouldn't fit any shape human body. They wanted me to pay to return it to the USA. But the first return was supposed to be free? And the item is defective i. E. 'not fit for purpose'? So I did what this business depends on people doing - got frustrated and didn't bother. From other reviews it seems if you pay to return it you are likely to not receive a refund anyway. So... let me state it plainly. Order at a huge risk. Don't believe positive reviews - they are fake or an accidental fluke. Meanwhile, I have a few new rags to use around the house...

I spent over 200 on homeware almost 3 months ago and only received 3 table mats which were about 1 each and made of paper so had to be binned.

I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t.

THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!

DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM

IF I CAN GIVE NO STARS I WOULD. IVE SAID THIS MULTIPLE TIMES- $#*! THIS SCAM $#*! COMPANY! Literally i hope they go out of business as they do nothing but take customers money and never get back to you with your issue. I ordered something on october 28 and it says its shipped but i cannot track my order at all. And to make matters worse, i cant get ahold of anyone for $#*!s sake. Never shopping here again.

Shien is a great brand to shop for fashion. It has variety in all kinds of clothing. Some products that I like were not available in the size I required.

I am utterly upset by the customer/ delivery source they use. I have been checking their site since I ordered about two weeks ago. It said delivery date May12-15. On may 11 when I checked the tracking it Said delivered. Which was a lie because I purposely stayed home this week to see and have hopes that I receive my merchandise before my vacation next week. When I tried to do a customer complaint or even actually speak to someone it's that BS BOT system that won't even let you do anything. WHERE IS MY PAID IN FULL MERCHANDISE! Highly upset and will NEVER order from them again. My first my told me to order from fashion nova!

IIordered quite a while ago two skirts and still have not got them but the were charge to my pay pal account on January 27thstill nothing they wre to skirts at 33.16 $
Please try and trace my orderor give me a credit it is already 3wks it was charge. My firstbuy with you so I am waiting to see to pur chase more
*******@gmail.com *******164

I'm so frustrated and disappointed on how Shein customer service handle situations. I've been trying to contact Shein serval times and even today most recent problem to hope that I can get my problem solved and been a failed every time. It's so disappointing and sad on how much they don't actually care about you not receiving your package(s) especially over $300 worth. Reps keeps ending the chat on me telling me to take my time but then closed the chat and said it's been solved? I literally left for not even 1 minute to double check what rep ask and came back and chat was closed. Nothing have been solved. This keeps happening and now their supposedly busy for hours since this morning. Every time I requested a new chat about my problem that haven't been solved and chat auto system keeps sending a message back about being busy. Constantly waiting and waiting. It's ridiculous and time consuming. There's no way to email or call them other than live chat and live chat is the worst. I hate to say but this could possibly make me stop making purchase and be a regular customer. Cheap quality with reasonable price but totally not worth it when you paid them for free just to get nothing back in return!

Please, before you make any plans for clothes you might decide to purchase from SheInside or Shein, or any of the other names they are now using, really read the negative reviews on this site and many others. Shein has been posting fake positive reviews to get their ratings up. It's not hard to tell - they all read almost exactly the same. Hard to figure how a company could have mostly 1-2 star reviews, or 5 stars. Believe the negative side and go into any order with your eyes open - I've experienced the way this company treats its customers. I had to donate all the things I ordered to thrift shops because they were such poor quality I wouldn't wear them - not one of them (one order only, learned my lesson).

I am a verified buyer, and posted an earlier review of my experience. Be aware that:
1) if you are buying clothes for a trip or special occasion, you need to expect that they will not be delivered for months.
2) the quality and cloth is extremely shoddy, and the clothes are not the beautiful pieces in the online ads or on their website.
3) the "customer service" is absolutely awful and you have no recourse because the company is in, and shipping from, China.
4) there is an undisclosed foreign transaction fee that most banks will add to your credit card charge, that does not show up on the final tally when you pay will show up on your bank statement.