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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Hello SHEIN,
I travel for work as an over the road truck driver. I had heard many of fellow drivers brag about their purchases from you. This is why I had come to the decision to make the purchases I did. I am often out driving 3 to 4 months at a time with only a week off.
When I did finally get home to check my post I received ZERO from you. This yesterday. Now I do understand that upon my purchase confirmation I instantly realized I didn't update my address and did so immediately and then emailed you to say as much. The answer I was given gave me the impression that it was my fault and responsibility to reach out to each and every warehouse to let them know. Sorry for your luck. I was not privy to those warehouses and was unable to reach out. I did wonder are you not my go between?! My middle man?! I did reach out several times and even stated the correct address in an email. I have learned a lesson however I now know Shein is worse than wish and temu. It's no wonder Amazon and etsy are powerhouses. I am truly disappointed to to have received such apathy to this issue.
Sincerely saddened,
Theresia conn
Products used:
never received even waited to post review in hope of a response
Date of experience: December 12, 2023
My daughter bought a bunch of clothes and jewelry from them. The Jewelry is trash the watch is not working and you can't send it back. I am still missing a package I called UPS they said, the package was lost meanwhile, I have no way to contact SHEIN I filed a claim now, and they telling me to contact SHEIN. SHEIN doesn't have a phone or email or anything. DON'T WASTE YOUR MONEY WITH THIS COMPANY!
Tip for consumers:
No!
Products used:
None! We are stuck with their trash and still missing more package.
Date of experience: July 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
It took over a month to receive my order, despite the fact that the website claims to ship in 24 hours. Cloths are also not the dimensions posted on website. Complete lairs.
Tip for consumers:
Dont waste your time.
Date of experience: September 11, 2014
Hello,
Sorry for any inconvenience we have brought you.
If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
As you can see, we have our own size chart for you to choose. If the size not suit for you, you can change the size.
Looking forward for your reply.
Please contact us with this email: dispute@sheinside.com
Nice day
The ordering process was simple and hassle free and the shipping was quick... a lot quicker than I thought it would be actually. Overall a pleasant shopping experience! I'll definitely buy again!
Date of experience: October 12, 2015
Ordered 4 shirts and when they came, they were too small and have been unable to return as return site don't work and will not give me a shipping label. Never again!
Tip for consumers:
Read the reviews next time.
Products used:
None. i wanted to send them all back for a refund.
Date of experience: July 2, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
An impressive amount of clothes with which I can achieve a wonderful style. The quality is good and the shipping is super fast, I have had great satisfaction since I started shopping.
Date of experience: November 29, 2019
All the orders were shipped back to china from India. Its horrible we paid for all & we purchased the insurance your insurance should have sent our packages to our door step. We will never forgive
Date of experience: July 6, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered men shoes I got a woman cheep slippers, you can't get to them, the have no phone and they give you run around to get to them by any other men, I lost my $50 but they lost my business forever who is the STUPID
Tip for consumers:
The product is cheep but you will not get what you order
Products used:
None, I got a woman slipper instead of men dress shoes
Date of experience: September 19, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I've ordered from SheIn three times now. The first time, the product was as described but pretty small. That's when I learned YOU HAVE TO GO UP AT LEAST ONE SIZE. I am normally a size 4/6,5"6 and around 130 lbs and I order a large or extra large in everything I buy from this site. The fabric is cheap and so it will always fit tighter. The next order, I had ordered a gray dress and it came in lilac purple. Obviously that was not good, but I didn't mind the color so I kept it. Also read the website reviews before you buy! Sometimes people add pictures with their reviews and you can see how sometimes they don't look the same as the website picture shown. Overall, I haven't found this website to be a scam, it's just pretty poor quality, but you get what you pay for! (Very inexpensive!) If you chose to spend more on better quality, quick shipping and good customer service, then this site isn't for you. I will probably continue ordering though because I like the unique clothing for cheap prices and don't mind the negatives.
Date of experience: December 14, 2015
I never received my order. I tried to get a hold of them. And it just is hard there is no way of getting a hold of them. So I decided to do a review. To see if that will make a difference.
Date of experience: February 10, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered pajamas for my daughter's wedding day. They unfortunately were way too big. I also ordered three additional pairs of pajamas for my other daughter to wear on the wedding day. The first pair were too big so I ordered two sizes below. Well, they sent two of the same sizes. When checking out on the Shein website there is no way to verify what you are ordering and confirm that it is the correct sizes hence why I ended up with two of the same size. Trying to get in touch with Shein either by phone, chat or email is impossible. The website is definitely not user friendly. So I guess I am stuck with at least three maybe four pairs of pajamas that will probably end up being donated. If you buy from this company, go in with your eyes wide open knowing you may not get what you ordered and if you think you will need to return something, you probably won't be able to. I learned the aggravation is not worth it so I will just stay far away from this company and never order again. It's a shame there is nobody at this company willing to help their customers. Sticking to Amazon. At least I know I can always get a live person if needed and returns are the easiest. Definitely not the case with Shein. I am staying away. Customers, proceed cautiously.
Tip for consumers:
I wish I would have looked at reviews of this company before purchasing.
Products used:
Bought pajamas but will be using none of them.
Date of experience: December 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Shein is a China originated company. The clothes are absolutely horrible. The material is made out of some trash plastic. How the clothes look on the models is not how they will look on you. Do NOT WASTE YOUR MONEY. SERIOUSLY!
Date of experience: March 25, 2023
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
Yes, they do email and ask you to change your review. Multiple times. They are an okay company they just need to be more clear on 3 major things:
1. The coupon does not apply to all new customers. It depends on how much $$money you spend and they need to make that clear with the coupon.
2. It takes 3 weeks to receive your order because (I believe) it comes from overseas (but they will never admit that no matter how much you ask or tell them that you think it's coming from Taiwan. Which leads me to,,,
3. Their sizes run SMALL, like for Asian women. American women are typically bigger than Asian women. I am tall and slender and a "one size fits all" cardigan will not even close in the front on me. Cute clothes and products, but just order a size larger than you wear if possible, and make sure you're not in a hurry to receive it! OR better yet, they need to make their clothes larger.
They have cute products. Just remember, if you want Nordstrom quality you will pay alot more. Their clothes work fine for me in general, but you do get what you pay for.
Date of experience: November 5, 2015
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
We sincerely apologize for letting you down. Please accept our sincere apology. About the information of the order, actually you can check your order in "My Orders" list, and know more about your orders. If you need help with an order, you can go to My Orders to submit a ticket. All the employees of SheIn are sparing no efforts to do anything that we can to meet your requirements, we never neglect your problems. Hope you can kindly understand.
Sorry to hear that you are unsatisfied with our customer service, but we did not do it deliberately. We are so sorry for that, hope you can forgive our inappropriate proposal. We will pay attention to your feedback and improve the quality of our service in the future. Hope you can trust us and give us one chance again. Do you really want to cancel your order? We need to confirm with you again. No worry please, we promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I purchased a necklace that said it shipped within 24 hours. I purchased on 5/1/15 It took about 4 days to say "shipped" on it. I just rechecked the shipping status after purchasing expedited shipping and it is still in China JUST BEING PROCESSED ON THE 13TH (today). I am livid. I sent an email to them about the order the day before it was marked shipped and let them know I needed it by the 20th and if that wouldn't happen I needed to cancel my order. If this necklace is not delivered by the middle of next week then I will be filling with my bank for a reversal of charges. Whoever checks this site and responds, I need a confirmation my order will be here by the 20th. Which is much longer of a time frame I should give since it was supposed to ship with 24 hours. And was under "expedited shipping."
Date of experience: May 13, 2015
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for keeping you waiting.
Generally, we can ship these items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. LN909795501CN is your tracking number and you can track it via http://www.17track.net/en/result/post-details.shtml?nums=LN909795501CN.
The tracking information needs few days for updating which may be the reason why it was processed today. You can track it after several working days. Hope you can kindly trust us. All of you are important for us, and it is our honor to help you solve your problems.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I have been trying for the past 2 weeks to return a blouse for a larger size. I cannot download this 'TICKET" i need. No one will answer my calls, it has been a nightmare. Can anyone help me?
Date of experience: August 16, 2017
Hi Ana,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please kindly note according to our return policy, we do not accept the return of bodysuit.
How about you keep this item and we refund $10 to you for compensation? And we will also refund $1.99 shipping insurance to you.
Waiting for your reply!
SHEIN Customer Service
I order some item on mai 26th, 2020
Right now june 28th, 2020 and i didnt receive anything
Keep sending me ddelay notification
Last time i order from this compagny! I tried to reach them... long waiting time
Terrible service--terrible delay and terrible customer service..
Date of experience: June 28, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a dress, very nice for the price the material kind of light but sadly arrived without the belt not only one but two times... I tried many of my belts but it doesn't look good at all
Date of experience: July 19, 2019
The customer was contacted and the issue was fully resolved to the customers satisfaction.
I ordered june 23 was suppose to ship with ups then changed to usps it said delivered at 12p july 6 but nothing was there do not order from them no way to speak to anyone
Date of experience: July 7, 2023
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I would never recommend ordering anything from this site. My order was placed and paid on September 30,2014. It's been more than three months and I still have no answer and no clothes. I trusted in this company and i spend more than 200 dolares (221 $) and now i have no clothes or money. I have been in contact with online help from two months ago and they dont give me any answer, They just say be patient and check back in 1-2 days. I have visited my local post office and they have no information regarding a package with that tracking number, making me wonder if I will ever receive the package at all. I just want my money back, This is a scam. Like another girl said PLEASE DONT WASTE YOUR HARD EARN MONEY ON THESE STORE!
Tip for consumers:
After four months , at the end of February I received a refund on my credit card for the total of the purchase. Sheinside people now ask me to remove my review and change it by a positive one with at least 3 stars . I do not think this is correct , but I have to share that they refund my money even if i had to wait four months for this to happen
Date of experience: January 8, 2015
Dear customer,
No worry please.
We have informed our colleagues to check it for you already.
It may needs few days.
Hope you can understand. Please remember that we will never deceive our customers.
Sorry for all inconvenience. We sincerely apologize for that.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
I ordered 4 items on July 10th and still have not received them. When i try and track my package it doesnt work. It says it has indeed shipped but i have not received anything yet.
*************UPDATE*************
I have recieved my products as of 2:13 on August 4th. Quality is okay certain products in the images on the site that were provided definitly look ALOT longer than the actual product. The rest of the items fit in the other places. The length is the matter.
Date of experience: July 28, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly. We have checked it and the logistic information is still updating. Please wait a few more days.
Apologies for all the trouble and hope you will receive the order soon!
I purchased more than $100 in merchandise, I trust the pics, clothing looks nice and colorful, what I received was a bunch of cheap items made of crappy fabrics, Jewelry is CHEAP CHEAP the metal is soo thin, with no consistency the metal wire can be bent with your fingers. Sizes are not accurate. Again CHEAP CLOTHING ROM CHINA NO WORTHY. SAVE YOUR MONEY! I AM PROCEEDING WITH RETURNS I WILL UPDATE MY REVIEW.
Date of experience: July 4, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
DO NOT BUY FROM THIS COMPANY. Their site is loaded with fake images and fake clothing reviews. Every single item I ordered was horrible quality, I can't even resell them because the quality was that terrible. Such a waste of money, and they charge shipping fees for returns. Such a joke, such a scam. DO NOT BUY FROM HERE. I wish I could get a refund immediately and I will continue to post negative reviews on every website until I do. My order number is LXB*******
Date of experience: November 29, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I didnt like the products because of the cheap quality, but after complaining and writing a bad review the customer service did his best to organise the refund on my account.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2018
Dear Alexia,
Our team has sent you an email via Dispute@Shein.Com with your refund details. Kindly respond at your earliest convenience. We hope to hear from you soon!
I wish there is a negative star for this company. I ordered several pieces worth over $190 about 20 days ago and today one representative told me that my parcel is lost in the warehouse. First, I have filed so many tickets regarding shipping of my order. Every time, and I mean every single time, the respond would be "your order will be shipped in two days". After about waiting a week and still see no sign of my parcel being shipped. I filed another ticket today, and ridiculously, they told me that my parcel is lost in warehouse. I am amazed by the working process of this website and how could they lose a customer's parcel in warehouse? I am positive that they will not tell me my parcel is lost if I do not submit a ticket. Also, all representatives of this website are constantly lying to me and giving excuses about not shipping my order. Oh, one of them told me there are some "unpredictable reasons". I have not idea what this means and this whole thing is a f*** joke.
I am so mad about them and this is such a bad online shopping experience. I would never shop on this website again and I recommend NOT SHOPPING ON THIS SITE.
Date of experience: December 12, 2016
Dear Crystal,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, except the item (jacket160809204, vest160527033, skirt160822501), other items are ready for shipping now. And we could ship the ready items out first, and the other three item a few days later. If you do not want to wait for those three items, we could cancel them and process the refund to you. What do you think? Please let us know. We will certainly help you to make things right.
And we are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
Looking forward to your reply!
I have ordered lots of earrings, necklaces and a few rings. No they are not sterling or real gold but are are made of good quality material. I love them and get lots of compliments.
Products used:
Rings, Necklaces, Earrings
Date of experience: July 21, 2021
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.