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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I ordered an item which was delivered to the wrong location I have yet to get in contact with someone to address this. You can clearly see the location it was delivered to was wrong.
Date of experience: August 26, 2023
I just received my Coat and omg it looks like there is Dog hair all over it. I literally just opened it and it looks like there was Dog or Cat hair on it.
Date of experience: December 30, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
I dont even know how to get hold of them to get my order. So I will never buy anymore. If anyone else knows how to get hold of them please let me know
Products used:
I never use any products because I never received my order.
Date of experience: August 30, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
ABSOLUTELY DISAPPOINTED! I ordered 4 items on september 9, i took them to package my items 3 weeks. And it took forever to get delivered. The disaster did not stop there, when is arrived, i was so disappointed again that 2 out of the items was small. And i had to returned the items and I had to pay 25 dollars to return the items. No email what so ever confirming that I have returned the items, nor they email me confirming that they have received it. SUCH A BAD CUSTOMER SERVICE. So do not ever think of buying anything from this website. They might have been so cheap but the experience of buying things online are not worth trying your time.
Tip for consumers:
STAY AWAY FROM THIS WEBSITE!!
Date of experience: October 16, 2014
Hello,
We regret this unfortunate situation over which we had no control and apologize for the
Inconvenience.
Please forgive the delay. We are sure there will be no similar mistakes in the future.
Could you please give us your tracking number of return items so that we can ckeck it.
If we have received them, we will refund the money to you directly.
Looking forward to your reply.
Please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a great day
Ok. I ordered these shorts that got me looking like, omg, wedgie up the front, and back in these shorts I don't know what's the point of having pants, and not in a good way. I ordered a dress. The dress was way too big and made for giants, and that's great if that is your size, not good measurements. Also the shoes were NOT a EURO size 39. It was off by a cm. Yes, then I told the customer service rep, "Kelly", or so they say, and anywho, I was informed it was MY fault I didn't buy a label. The product advertised it would have the string to hold up the dress, and it never came with it. SERIOUSLY?! How am I supposed to hold up the dress without the string to the dress, and they are claiming this is, "MY FAULT"? For them not putting it in the darn box, they didn't do math in making the shoes, and dont even get me started on those shorts. The made my $#*! flat too, very thick material in hot weather where I'm at right now. I don't want no booty for your vagina shorts front butt action going on. I want shorts that are wearable, with a beautiful booty I already have... So yeah I'm a little concerned they could not fix this and lost customers over them being $#*!ty. It's like we are going to $#*! up as much as we can, have you pay for it, and make sure it's your own darn fault. No thank you. I really really wanted to like this place, and have a wonderful shopping fun. Too bad.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2017
Dear Courtney,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We would like to provide you a return label to ship the items back.
Please wait until you received all the item, then you could return the unsatisfied items back together.
If you are not willing to wait for the rest items, you could also contact us the cancel them.
Looking forward to your reply!
Hello people who have experienced shopping at shein! Well, I would really love to get a response from Molly M. But I wanted to know how long it would take for it to come!
Date of experience: March 28, 2017
I ordered product never received it. No one responds they hang up on you. I can't talk to anyone. I was ripped off this company is horrible. I give it no rating - 10 stars
Date of experience: January 25, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us
I've been waiting for my clothes for too long, i ordered on august 14 and it hasn't arrived yet. And the status for some reason says delivered even tho my package is even here
Date of experience: August 22, 2016
Hi dear,
Sorry for the late reply and keeping you waiting so much time.
Generally we need 3-7 business days for processing, and we noticed that your package has been shipped on August 17th. The processing time is normal, hope you can kindly understand.
As the logistics company needs time to update the information, sometimes we may not be able to get the detailed information until it has been arrived at your country. No worry please, we found that your package has been arrived at your country already, you may get the detailed tracking information and receive your package soon. Hope you can trust us.
All of you are important for us, we will spare no efforts and do anything that we can to meet your requirements.
Sorry again for all the inconvenience.
If you have any problems, please feel free to contact us.
Yours sincerely
I ordered a blouse on 5/11/17,
(Black Vertical Striped Single Breasted Blouse) blouse******* - You all received the payment, but the blouse has not been shipped. Can I have an update or do I need to request a refund?
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2017
Hi Shun,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, we are so sorry for the delay of your order.
We have marked your order as priority dispatch now, and we will ship it out as soon as possible.
Once it shipped, we will inform you by email.
If you are not willing to wait, we could also cancel this order for you.
Waiting for your reply!
I just bought some chlotes from this shop. They are beautifull. I don't overrate them, but, they are simply awesome. Thank you for all you do for me, i got some verry, verry nice chlotes. I love them. Thank you again.
Stay simply, stay awesome!
Date of experience: August 20, 2015
I was not notified on the initial purchase of another amount for customs and VAT - think that needs to be specified aside from the initial courier fee
Date of experience: July 12, 2021
I love how everything is so nice and comfortable. There's so much variety and trendy things. I love that i can find everything i need for every event.
Date of experience: September 8, 2019
I have spent literally thousands of dollars with shein the one time I needed to return something it was over, I went to the return,refund choose to send ups, free, so they sent me a what was suppose to be a return shipping label, so I took it down to ups to send it off, dropped it got return reciept, 2 days later it came back to my house,so I called ups, they said shein sent the wrong label and has done it before, and to contact them to give correct label, I have sent about 7 emails, tried to use thier fake customer service support portal which keeps saying the same thing because it's a computer, then it will say speak with agent well there is no agent there is absolutely no way to contact them, and they refuse to respond so im stuck with an order I can't use.
Date of experience: January 17, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It was my first time buying from Shein... maybe my last. The items I recieved were okay, not what I expected, but decent quality. Yet the sweater I really wanted I have not recieved. On the order status it says that it shipped and includes a tracking number. Yet when I go to the UPS site it says that the label was created... not that it shipped. This has been the case for the past 4 weeks. I have opened multiple tickets and no response. I am hopind someone from Shein reads this post and responds to the following: Please advise when will I recieve the sweater SKU#******* ordered on ALB5681. It has been over a month that I ordered this item. I recieved the rest of the order but not this item. Please provide a status
Date of experience: February 18, 2016
Dear customer,
Nice day.
Thank you for choosing SheIn and sorry for keeping you waiting so much time.
We are glad to hear that you are satisfied with our quality. Your satisfaction is our best comfort, all the employees of SheIn are sparing no efforts to do anything to offer you best online shopping experience.
As we were on New Year holiday, it caused a little delay of your package and our reply. We sincerely apologize for that. Moreover, we really shipped the sweater to you on Jan 28th. We do not know what happened with this package, and we are really sorry for letting you down this time. But SheIn cherishes you, in order to guarantee that you can receive the item safely, we will reship the item to you. Hope you can kindly understand.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.
I ordered back in August 23, no order has arrived. There is no one to contact. They send a link to a robot that is rubbish. I have lost my money and no order. Will never shop with Shein again.
Date of experience: September 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Don't return any items you purchase because SHEIN refunds the payments you made to a Wallet Credit. When you use your Wallet credit SHEIN Always finds something wrong with the order and fails to process and ship your order. SheIn instead request that you prove you had credit to purchase your order. If you don't your order is canceled and that credit is returned to Shein Wallet. This problem is occurring since September 2022. I was robbed $150.00 after I placed an order. I never received the clothing I paid for but SHEIN website said items Delivered. SHEIN ROBBED ME
Date of experience: February 23, 2023
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I had ordered from SHEIN like around 4-5 times and it's a miss or hit purchasing from SHEIN. Was trying to return 3 items from my last order in May and I had sent all 3 items altogether back to SHEIN. I got my money back from the first 2 items really quickly but it took like forever for the last item to be refunded. So I contacted the support and they told me they had never received it and asked me to check at my side. I am pretty sure I sent all 3 in ONE PACKAGE - chances are that they had lost my item during the unpacking process! Really disappointed and I had to reconsider and hesitant ordering from them again!
Tip for consumers:
Take pictures of your items and package before sending your return
Products used:
Clothes
Date of experience: June 3, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a shirt 16 days ago and it still says processing! My shirt said in stock so there's no reason it should take this long to ship! Especially when it says it takes 3-7 business days!
Date of experience: June 30, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the item you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. Your item has been shipped out on June 2. The tracking number is 74899992*********493( we have sent it to your email box). You can get logistic information through this linking. Https :// www.fedex. Com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I order a few things on 6/28 and have yet to receive them. It said it would take only 3-7 business days and it has been 9 days. I will now not have those items for vacation.
Date of experience: July 8, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on June 29. It takes 3-7 business days for us to get the order ready for shipping. Therefore, we ship out your items on June 30. Your shipping method is standard. The delivery time takes 6-8 business days. We have checked the logistic information and it shows that your order has been delivered successfully. Have you received it?
Apologize again for all the trouble.
I absolutely Sheinside! It is totally the greatest place to get very cool, very cute tops. I ordered 3 tops from them three week ago, and they look so good. I'm starting to shop more and more.
Date of experience: November 25, 2013
This place has some nice quality clothes. The sizing tend to be for the most part true to size. The product i purchased was a white wrap around and the quality is great along with the price.
Date of experience: September 6, 2019
I'm always looking for good deals and SheIn has it! I love looking at their products and have purchased from them. So far they have remained durable and I'm excited to see how long it can last!
Date of experience: August 18, 2019
The app is great. So easy to go around. I find it 100 times more practical than going to the mall. Nowadays no one has time to do that. That's why Shein is perfect. I love it.
Date of experience: July 14, 2019
It's a very bad delivery ' I did order 24 items. They said every 2 or 3 days they can bring me 4 items.
So should stay home nd waiting the all items. They cannot bring all together
Date of experience: July 12, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
UPDATE: Here is the copy of the email they sent me today trying to bribe me for a better review:
We found that you have withdrawed $16.4, right?
So, have you received the money?
Besides, you can only return the item which is new.
We can give you a 35% coupon as compensation,
Could you remove or revise the comment as well as star ratings into positive one on sitejabber.com?
Hope your early reply.
Thanks
Original Review: Stay away! I ordered three things from this website and they took a while to get to me, not to worry, I read the fine print - that is why that is the only thing I will review about one star. When they arrived one of the items did not fit me so I returned it a few days later... still waiting on the refund. Also, they won't refund to the card you paid with, they have this weird system where they keep the money on their site for future purchases (which after this experience I will NEVER make) or you have to go on their website and "withdraw" your refund. The other problem: I wore one item once and it fell apart. They won't let me exchange it. I know, I know, you get what you pay for. You would think they would at least exchange it as GOOD CUSTOMER SERVICE, I was well under their 30 day policy when I had the issue. They also do not have an actual person you can speak to in customer service, you have to send them "tickets" and wait hours (sometimes a day or two) for a response. Just be warned.
Tip for consumers:
Know that you get what you pay for and you won't get your money back if there is a problem.
Date of experience: December 9, 2015
Dear customer,
Nice day.
We are really sorry for all your disappointment.
We feel so sorry that you are not very satisfied with your money to be returned to the wallet. Please know that the payment method you chose is Worldpay. When we finish your refund to your account, the money will need 10-20 business days to get into your account. Hope you can kindly understand. To make it more convenient, we refunded your money to the wallet. Generally it is faster to refund to the wallet than the account. And our customers will also have more choices of the refund. Hope you can kindly understand. You can use the money to buy other things or withdraw the money. We feel so sorry that you are not very happy with this. And we will pay more attention to this aspect later. Hope you can kindly trust us. We found that you have also withdrawn the money. And the money will be back to your account in several business days. Hope you can kindly understand that.
Really sorry that you are not very satisfied with the item. Please know that according to our return policy, "Items received should be unused, undamaged and in original package." Hope you can kindly understand that. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us and sorry for the inconveniences.
SheIn cherishes you and never wants to bring you any unhappiness. Hope you can kindly give us one more chance to serve you and help you solve the problems.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.