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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
A while back I ordered some scarves and bandanas from Shein. Except for two of the scarves, every item was junk. The fabric was just about see-through. Flash forward to a few years when I recently needed to quickly get some tops for work and decided to take another chance on Shein. BIG mistake. I ordered 11 items, and they were all cheap junk. They stich plackets and collars onto shirts and the fabrics are two different color black, so you have a shirt body that's one shade of black and a placket or collar/cuffs that are a totally different shade of black that doesn't match. See photo - it shows the discrepancy in color and the bad quality of the fabric. Most of the tops were made of cheap, shiny 100% polyester fabric that no one really uses anymore. It was the cheapest garbage I have ever bought. I returned these items and am HOPING that I actually get a refund. STAY AWAY from this company, as their clothes are horrid. I went to JC Penny and found so many cute tops on sale, made out of nice fabrics. I will never shop at Shein again!
Tip for consumers:
DO NOT USE SHEIN!
Products used:
I kept three shirts, but the rest were junk.
Date of experience: November 29, 2022
I've ordered clothes from Shein before and usually I don't have a problem but the shipping company lost my package and I can't find a way to reach Shein to get this taken care of. Order #GSUN0P*******J2HV
Date of experience: February 3, 2022
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
I ordered over $400 worth of clothes on August 17th and only got one thing out of 31 items delivered yesterday! I do not understand how this could be. When I am spending so much money on clothes to go out of town (I leave september 10th) They all better get here in time! I am getting so nervous! I can't believe i trusted this company. SHEIN IF YOU SEE THIS YOU BETTER HAVE AN EXPLANATION! My order # PCA7969
Date of experience: August 24, 2016
Hi Anna,
Thank you for ordering from our website, and we want to sincerely apologize for the hassle.
The order you placed contained a lot of items, therefore we decided to ship the order in separate packages, and we’re glad that you already received the first one.
The rest of the order is already packed now and will be dispatched very soon, an email will be sent to notify you once the whole order is shipped out, you could also find the tracking info in your SheIn account at that time. If nothing goes wrong, you would surely receive them before 10th, if not, we will also offer a solution that you find acceptable.
Please do not hesitate to contact us if anything. If you decide the problem has been solved after you receive all the items, we would appreciate that you consider editing the review here, thank you.
Have not been able to use the RETURN website successfully. If there is a Customer Service person I wish he or she would contact me or send me a return label immediately. My Order NO. Is GSHM7F00N00MAS.
Date of experience: July 12, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
When a person or group of people conduct their self as a business there should exist good customer service in th event issues do arise. This is null and void no such department is found just links to give phases no communication of any sort
Customers need to start loggin complaints to State Attorney General for a CLASS Action suit due to the lack of satisfying their customers a missing order of $98.00 and search for say mention order to no avail NON Delivery Order NO. GSUN*******T7W
Products used:
On line and email sent states ordered has been shipped no such delivery has been received as of today fab 15th 2023 please update as to where i can pick up items or credit back on card for reorder to occur
NON Delivery Order NO. GSUN56371001T7W
address
Sharron Ann McFadzean
156 west 174th street # 5C
Bronx Ny 10453
tele *******699
Date of experience: February 16, 2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
I'm really frustrated with Shein because I've been trying to buy handbags here, but I can't pay because they don't have a good explanation on how to pay them, I'm going to be happier if I can get a good service.
Date of experience: October 22, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I bought an apricot chiffon blouse and it's adorable. It fits perfectly and it arrived quickly. This is the first item I've bought through sheinside and I'm quite happy.
Date of experience: August 28, 2014
The online chat service was very good. Luna was very responsive and answered all my questions quickly and thoroughly. I'm looking forward to seeing how the clothes work out.
Date of experience: July 31, 2016
I honestly wanted to update my previous review with a better one, but honestly I can't. Still waiting in an order placed in February. After making a bad review previously, I was contacted by the company and reassured that my order would be shipped. Shortly after, a partial shipment was sent. In the company's response, they asked if I could change my review to reflect a positive experience. I replied that I would consider it after receiving my complete order. After that reply, a shipping label was created with FedEx. The company updated my account saying all orders shipped, however the tracking number through FedEx indicated that only a label had been created my items had not been shipped. I emailed the company to get an estimated date that I could expect my final items could be shipped and have not received a response. If you value your hard earned money, stay away fron this company. Unless you like to gamble. Also only one of the items I received looked like the picture. The maxi skirts are not as full as they are advertised. Its as if they took pictures from other companies and attempted to recreate the look using less fabric. Buyer beware!
Date of experience: April 4, 2016
Hi Ebony,
We're truly sorry for all the inconvenience you've been through.
Your order was placed on Mar 22nd, and we’re glad to see that the first package has already arrived.
We have strict quality assurance before each product is packed and dispatched, and we apologize if the items arrive with defection or bad quality, we would check that with our suppliers as soon as possible to make sure the same problem won’t happen to other customers. Please send us a few pictures and we would surely make this right for you.
The second package was handed to FedEx and is already on its way. Normally they would update the tracking info on their site after the package arrives in your state (normally it would only take 4-8 business days), you can also contact the courier with the tracking number 61299992140422340680 at that time.
Thank you for your patience, and we hope you would receive the order soon!
The prices are too good to be true. There will be items that are not sized properly and may be damaged or poor quality. It will cost you a fair amount to ship it back in order to receive a refund.
Date of experience: October 17, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered on August 14, regular shipping. It hasn't came in or I haven't been updated on where my package is. And all it says is "processing" help me?
Date of experience: August 18, 2016
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.
Your order includes 6 items. Most of them have been prepared well except the “Army Green Criss Cross Front V Back Short Sleeve T-shirt”. We can ship the five items first and the last one later or you can wait to get all them shipped together. What do you think?
Apologies again for all the trouble. Waiting for your reply.
I paid freaking $70 for my clothes AND $12 for EXPRESS shipping so where TF is my stuff?!?! No numbers are listed for some reason and that's so frustrating! Ugh NEVER FREAKING AGAIN. I will tell all my friends as well!
Date of experience: June 27, 2016
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Your ordered on June 27 including 3 items. Two of them have been shipped out on June 28. The tracking number is 61299992140******451(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
The last one is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I knew Sheinside from my friend. She bought a dress from Sheinside before and I really love the dress. I decided to give it a try, to visit Sheinside's website.
Sheinside is very professional; fast shipping with good customer service.
I have always wanted to have a long dress; however so far I have not found the right dress for me, until I visited Sheinside and found Rose Red Long Sleeve Leopard Maxi Dress. I fell in love straight away. I bought the XL (because I am fairly tall) and tried the dress once I received the package.
I was so happy when the dress matched with the sizes posted online. I wore the dress during one of my dates with my boyfriend and for the first time in forever, he complimented me.
Therefore, thank you sheinside!
All in all, I am very satisfied with Sheinside. I will not hesitate to buy other dresses or clothes, because sheinside has a wide array of good collections at a good price! I will recommend to my friends who want to buy clothes online.
I would like to recommend it to anyone.
Date of experience: November 7, 2014
I DONT RECOMMEND! Service and the return policy is horrible! They sent my order without a tracking number, the order is going back to China and they are so stupid but so stupid that they cannot understand that IF the same order is going back to them they will have the same products in stock and they can send me ALL my shopping that I am waiting since NOVEMBER! AWFUL! Service is awful, the staff was super debauched while talking to me. AWFUL! DONT SHOP AT HIS WEBSITE!
Date of experience: February 15, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Hi [this review is in response to order # GSHM5H00N000QEB. I used Shein for the second time ever and ordered my daughter 8 bathing suits for a vacation that we are going on. I looked everywhere before ordering and no where did it say that the orders could not be returned. Long story short I spent a lot of money on the site and not one bathing suit fits. I also order two jackets and some jeans for my 2 girls. They did not fit either. The only item the site is allowing me to return is the jeans. Bottom line... I work as a Fashion Teacher and I will never ever order from Shein again. The site is awful no customer service responses and now I am out alot of money with nothing to show for it. All of the clothing is made horribly and does not fit correctly. Shein was a total disappointment. I wish there was a way I could get my money back!
After posting this reviews representative from SHEIN named Alexis R. Reached out to me and was super helpful. She allowed me to return 4 of the bathing suits and my refund was processed as soon as my return was received. Thanks Alexis!
Date of experience: February 28, 2020
Dear Lisa,
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
I wish there a 0 star
The most horable experience ever
I had bought cloths in 2019 Dec out of 5 I kept 2 and 3 were returned
I wish I had known returns will be so painfull
I am still waiting for the refund… yes even after 2 yrs there is no sign of help and my money is still stuck.
Customer service team first promised a refund in the PayPal account but that never happened… I escalated and asked again ever since then they have been telling to wait and have patience
2 yrs is a long time…
Worst experience
Products used:
I wish there a 0 star
The most horable experience ever
I had bought cloths in 2019 Dec out of 5 I kept 2 and 3 were returned
I wish I had known returns will be so painfull
I am still waiting for the refund… yes even after 2 yrs there is no sign of help and my money is still stuck.
Customer service team first promised a refund in the PayPal account but that never happened… I escalated and asked again ever since then they have been telling to wait and have patience
2 yrs is a long time…
Worst experience
Date of experience: November 20, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered my order on the 24th of November and it still hasn't arrived…. I was told it was coming in 13 days…. I haven't heard back since…. Will not be ordering again.
Tip for consumers:
Don’t use it…. Ur products won’t arrive…. It’s a scam
Products used:
None…. CUZ THEY HAVENT ARRIVED
Date of experience: January 15, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Never received a package from them. They will not return my money nor will they resend my package. Even PayPal has denied the claim and I have proof that it was wrongly delivered.
Date of experience: November 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered dresses for me that was perfect, it better then advertising image. It was really fabulous, I just appreciate their product quality. Thank you
Date of experience: November 20, 2015
I don't know if Shein is the problem or the shipping company which they have chosen to deliver our products, my first order supposed to deliver December 8 by IMILE till now I didn't receive it and again a message from Shein that it will take another 8-10 working day! And that I decided to refund my order, I am again waiting for my another order that was departed from Origin last Dec 4th and was supposed to be delivered on December 10 by POSTAPLUS but NOTHING! I will never ever order again in SHEIN if this kind of issue continues! There products are good but shipping company that they had chosen is reaallyy a mess!
Date of experience: December 13, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter【Contact Agent】and submit a ticket to us.
SHEIN is horrible! They are always sending my orders to the wrong damn address! I feel like just as quick as they mess up my orders, that needs to be how fast I get my damn money bk!
Date of experience: February 10, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Disgusting the amount of plastic packaging. Every item had individual plastic packaging. One bag would have done it. How can they claim they are sustainable.
Date of experience: June 26, 2023
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!