- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Disappointed! Awfully service! They cancelled my order for no reason. Money were taken from my bank account, and they are not answering on my messages.
Date of experience: January 11, 2022
I would not consider buying these eyelashes. Me and my three sisters have got the same problem. We have used the 20 pair of Eyelashes from SHEIN, and they have caused itchiness to the inner corner of our eyes and have caused redness. I would not consider buying them. PLEASE BE CAREFUL AND AWARE OF THESE EYE LASHES.
Tip for consumers:
Just be careful of what you buy.
Products used:
I use the clothing but the eyelashes were the only problem.
Date of experience: April 26, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I order the 1st time it was ok even though i didnt have no type of communication about my delievry date my things was just on my porch one day when i came back home. 2nd time i order my package was left at the post office which i had to go get so it never was deliverd to my house then 3rd time i gave it another shot because the things that was ordered in the past was nice things and i wanted more stuff well this time 22 days later my order never came never was sent and they refused to give me a refund i had to cancel the payment threw my bank they have no number you have to live chat talk very unhappy would not recommand.
Tip for consumers:
dont waste your time
Products used:
clothes house hold things
Date of experience: September 21, 2021
Hello, Would you please send us an email at dispute@shein.com with sitejabber+your username on the title? Thank you and have a wonderful day!
I have ordered from Shein and had to donate all the clothes I purchased. They are not true to size., either to big or to small. Look nothing like the picture. I will never order from them again.
Date of experience: October 25, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I ordered afew clothes from this site about 2 weeks ago and I havent received any tracking number or delivery date. Poor customer service.
Order number BHC*******
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2017
Hi Sharon,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on May 24.
The tacking number is YT17371271623XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I ordered 4 items last week, I had express shipping because I need them fast! Every time I check my order I just says its processing? How long does it take to process? I really need these items!
Date of experience: May 14, 2016
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 8 and the items were shipped out on May 16 with express shipping.
Because the items you ordered are in sales, therefore the time of processing is longer. Hope you can understand us kindly.
Your tracking number is 555102156840 you can get logistic information through this linking.
http://www.tollgroup.com/toll-global-express-track-trace
Apologies again for the delay, hope you will receive the order soon!
BIG SCAM! AVOID A ALL COSTS
Not only the origin of their products is unclear and the fabric used for it may be toxic, but also the customer service is a UNNACEPTABLE.
--> In order to match the other brides maid dresses for that wedding I ordered a £26 dress that had a reduction ( £7 after reduction).
2) They lost my order
2) It took ages for them to agree to send it back to me (about 2 weeks)
3) They ran out of stock on that dress!
4) They said they can send a replacement/different one instead.
5) I finally found a different one that I do not like as much as the first one.
And guess what? They are asking me to pay full price for that replacement dress because the one I was SUPPOSED to receive had a reduction and was £7, not £26!
The wedding is in 1 week and I am stuck, well done Shein!
SEND THAT DRESS TO ME ASAP!
Date of experience: October 1, 2022
SHEIN has a lot of great quality clothes for a very reasonable price. I have friends and family who order from shein and have had a good experience so far! Definitely love it. I even have the app.
Date of experience: November 28, 2019
Nasty cheap and poorly made clothes with no easily returns process. Laborious to send items back, which you need to because the fabric is so cheap and the fit just doesn't fit!
Date of experience: July 23, 2017
Hi Lindsey,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has already provide you a return label to return the items back.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I ordered 3 pieces of clothes 4 months ago, but I didn't receive anything. I sent many email that I didn't receive. The answer was only this:maybe it has lost and nothing.
Date of experience: June 20, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Really bad delivery, out of deadlines, and bad customer service. Even AliExpress better then Shein. Awful service. Several times I have not received my packages and my money has not been refunded.
Products used:
Cosmetics
Date of experience: October 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am nervous that SheIn is a scam. I ordered weeks ago and the money has left my account but the items have not shipped. I really hope this isn't a scam!
Date of experience: May 8, 2017
Dear Jaynnie,
Thank you for ordering from our website.
We checked your order, except the item (tee160823701), other items have been shipped out on May 6.
The tracking number is 9261290980536600XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
And about the item (tee160823701), we will ship it out as soon as possible or you could also contact us to cancel this item.
We are so sorry for keeping you waiting, if you need any help, do not hesitate to contact us.
I'm very happy with the purchase made Sheinside. The price was great and the free shipping service on top of that makes Sheinside one of the best clothing online stores right now.
Date of experience: November 12, 2013
The apparel arrived in a timely manner, nicely packaged. The deal was excellent and the clothes came to my house soon and good quality. I will want to buy in SheInside again!
Date of experience: November 12, 2013
I loved the service and the product which I have purchased from the website. This is just for me, I'm not sure about other items except for the midi skirts I've ordered.
Date of experience: June 27, 2016
Few day's ago i bought a skirt, i am surprised about delivery, really it was so fast. I got it yesterday, i am also happy to see the good color and design.
Date of experience: March 25, 2016
Im from Mexico, i ordered and it took 3 weeks to get here (which is not that long). The clothes is exactly as the picture and I cant wait to order more
Date of experience: December 27, 2017
I have been returned items to shein was told need to wait 10 working days for refund.been over 10 working days and still waiting.I don't think i be ordering of them again
Date of experience: May 12, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I love dresses, so I was happy to find this fashion shopping site. The variety of dresses is wide, with casual and dressy styles. Every length is represented: mini-maxi, and in between. The silhouettes range from ultra-fitted bodycon dresses to girlish flared skirts. There is truly something for everyone.
The photographs are wonderful, showing front, back and side views so a shopper can see exactly what she is buying. The website also has a "Style Gallery" feature that allows customers to upload their own photos of a given item--great for seeing the dress on a typical woman rather than a professional model! Zoom in to see details of an item before making a purchase. The site is quite user-friendly with easy search and navigation.
My favorite dress on the site is a unique version of the "little black dress." The Black Long Sleeve Scalloped Dress (#*******) has a fitted bodice and sleeves with a flared skirt. The wide, square neckline is scalloped, as is the hem of this short dress. It's perfect for a dinner date or any time classic elegance is called for.
Date of experience: December 13, 2014
So I exited Shein for just a second and when I got back on the app all my points was gone. I was wondering if there was a way to get them back or not?
Date of experience: March 27, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I bought a white frilly top that I loved unfortunately I am going to have to send back because a number of threads where coming of the top and not sown properly around some places
Date of experience: June 6, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I am disappointed with the service. This is my first and last experience with them. They keep sending me to the fraud department at this point I just want my purchase cancelled and money back.
Products used:
Never received package
Date of experience: July 8, 2022
Thank you for your feedback! We will continue to improve in order to provide you with better service! For any issues You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Never recived my order, and the ticket is saying Solved. UPS notified me to let me know that Shein had been reinbursed and that Shein should be sending me a refund or placement items. I've recived NOTHING.
Date of experience: August 11, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
May I just start by saying I'm utmost shocked by the reviews I just read for this place? I don't usually even write reviews as I'm just too lazy to bother with it, but seeing all this I just couldn't help myself, I HAD to tell you about my own experience. I mean are you guys even certain we're all talking about the same store?! These clothes looked just as good IRL as they did on the website's promo pictures which is a fabulous sign of quality and my ordering process and delivery were all perfectly fine. I like fashion that's a bit edgy and the Sheinside website had loads of selection so I was thrilled to find that they had a bunch of stuff right up my alley. The shirt and the dress I ordered both had really nice fabrics and good cuts. Now, the reason I'm not giving it five stars but 4 is cause of the sizing. Granted, I'm really really tall and skinny but both my clothing items were a tad smallish. And I got the size I always get, so I don't think it's my mistake. I mean I can still wear them and all, but they do feel a bit tighter than I'd like. So word of advice - you might want to go bigger than your usual size. :)
Tip for consumers:
Size up! :)
Date of experience: September 10, 2014
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️