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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
The clothes are very adorable and super inexpensive - the quality is ok, you are getting what you pay for, I didn't expect much, I just wanted something fun and cheap. They took a long time to ship part of my order and they cheerfully refunded the money for those items when I complained. I was impressed.
The problem comes if you decide to return things. The sizes ran big for me (alot of people say they run small, so idk) and the return policy says you can return. I followed their procedures and was told over and over for two weeks, any day now. Still no refund. I contacted Paypal and opened a dispute and they told me they would not refund my money until I closed the dispute! Wow! Cheeky! It's just not worth it. It looks like I am out over $200. Never again will I order without looking the company up online. Plenty of people have reported them as fraudulent. Add me to the list. IF they resolve this, I will come back and change the review.
Update: I filed a claim with paypal and got my full refund. So, if you really want something from Shein, make sure you use paypal or a card that will back you up if there is a dispute. Like I said, the clothes are cute and cheap, but personally, I would never try them again.
Date of experience: March 11, 2016
Thought I'd try buying some new clothing from this website since I wanted to try something new and get some new styles. Was looking for high quality items that were reasonably priced and that's exactly what I got. Ended up buying a whole bunch of loose sweaters, and coat sweaters (women) and absolutely loved the products that I got.
The colours were right, the sizes were right, and shipping wasn't too expensive and I didn't have to wait forever to have my order shipped and received. Absolutely love the material that the sweaters are made of and are perfect for this Autumn weather.
They also have some pretty decent denim pants if you look long enough under that section. Ended up getting two pairs that were the right size and were skinny and dark denim which is what I always wear.
Also found a really cute outerwear coat/sweater that was 40% off in their sale section. So definitely check out the deals as well because they have deals up to 45% off on some really cute clothing.
Just make sure to get the right sizes and be observant while shopping on the website.
Tip for consumers:
Just make sure you measure yourself if you are buying clothing because the sizing can be a bit weird.
Date of experience: October 1, 2014
I ordered two sweaters for my mom's birthday on November 24th and I still haven't received them. They said they would both ship in 24 hours after processing. Aware that it would take a while, I paid $12.90 for expedited shipping which said it would take 1-2 business days. I STILL HAVE NOT RECEIVED THESE ITEMS - IT'S BEEN TWO WEEKS. I contacted the company and they sent me pictures of their shipping policy. I asked legitimate questions and they repeatedly apologized and sent me more pictures of the policy that I'd already read.
The clothes look cute but I would NEVER order from them again because of their terrible shipping and the fact that they do not offer a telephone number.
Terrible shipping. Terrible customer service.
Date of experience: December 7, 2015
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
In general, we can ship these items marked with “ships in 24hrs” within 24hrs as we promised, but we noticed that one sweater in your order sells well, this incident is really out of our expectation. In order not to you inconvenience, we decided to ship your items together. We sincerely apologize for our inappropriate decision. Please accept our sincere apologies.
And because we are the online shop, we do not have the phone number. Hope you can kindly understand. We have checked for you, and found that your package has been shipped on Dec 1st. The logistics information shows that your package has been arrived at your country already, you may receive your package soon. Really sorry for the delay of your package.We will pay attention to this problem and do better in the future. Hope you can trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Your sincerely.
TERRIBLE! Not only are the clothes thin & poorly made, the jewelry is so crappy and cheap it breaks before you can wear it! I ordered my daughters Christmas from Sheinside website on December 8, with a GUARANTEE of Christmas delivery. After 10 days I contacted them, they said they couldn't control the timing of the shipping. I told them 'The shipping time is fine, but you have not even mailed it out yet after 10 days of me placing my order and paying!' All they said was 'Sorry. Do you still want it mailed or to cancel?' Yeah right. Good luck me getting money back from this crappy business. So I said I still wanted it. On the 21st of December, 13 DAYS AFTER I ORDERED & PAID, they finally mailed it. Of course I didn't receive anything until December 28. They RUINED my daughters Christmas. NEVER AGAIN will I order from them and I wouldn't recommend them to my worst enemy! DON'T ORDER FROM THIS BUSINESS! Its super cheap for a reason but you don't even get what you pay for!
Tip for consumers:
Run, don't walk, RUN from this site! It's too hit or miss. Even loosing a bit of your money to this crappy business is still loosing your money. Spend a bit more from something you can count on and trust, this isn't it!
Date of experience: December 29, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason why the delivery of your order took such a long time is that we are in the middle of the busy season.
Besides, before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items, there is a delay.
In addition, we make our apology for the quality problem you mentioned, would you mind sending us some images so that we can check with our factory? After confirmation we will refund you full for any quality problem caused by us! In addtion, we will try our best to bring you professional and meticulous service.
Please feel free to contact us with this email: dispute@sheinside.com
We look forward to hearing from you
I was really excited about this because I found a super cute dress at a low price. However, I ordered it weeks ago and have STILL not received it! Very disappointed.
Date of experience: October 19, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for choosing SheIn and trusting us. We have checked for you, and found that your package has been shipped on 10th Oct already. In order to protect your private privacy, we will give you the detailed tracking information via email later. We also noticed the logistics information shows that your package has been delivered to you. Have you received your package now? We need to confirm with you. If you have not received it, you can contact the local post office to get back your package.
No worry please, SheIn always puts your satisfaction in the first place, we never deceive you and neglect your problems. We will do much as we can to help you solve your problems. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I ordered a cute little yellow flared dress with bumble bees on it at the very beginning of the month of April. If possible, I wouldn't have given this site any stars at all! It's the end of the month and I have YET to receive my order and I ordered ONE thing! The package tracking on the site is just so confusing and terrible it's ridiculous. Any time I've tried to use the chat, it doesn't work. And even when they finally sent me a tracking code it stays at the same status for about two weeks. I am NEVER ordering from this site again in my life! Never have I had to wait a month for an order that wasn't a custom. Sheinside is horrible, everything about it. I see a lot of reviews about poor quality, and my dress better look exactly like the picture on the site or it's going back! The site is so $#*!ty, at some point you'll start to think it's a scam. Hell, I still think it is since my sh*t has yet to show up at my doorstep. Don't even waste your time. Trust me. I'll be sure to send a friendly little e-mail to the people at sheinside as well, hopefully then they'll up their game.
Date of experience: April 29, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
DO NOT i repeat, DO NOT BUY FROM HERE. I ordered on 9/5/14 and just received my package on 10/17/14. Whatever that wasn't a major deal since I wasn't in a rush to receive them, but I was soooo disappointed in the quality of the clothes... I bought a variety of things and didn't open half of them after seeing the jacket and sweater that I opened were poor quality. The 2 T-shirts i bought looked like something a 10yr old made in the middle of the mall!
All of the really good reviews online are fake and from people that work there or something because there is noooo way someone is that satisfied with their products! Hate to be so mean but I'd rather not have anyone be disappointed like I was! Learn from my mistakes ya'll!
I'm returning the ENTIRE box. Let's see how long it takes to get my money back.
Tip for consumers:
just don't order from here.
Date of experience: October 20, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
All items received today - and I will say the Coral/Pink Short Shift Dress is DEFINITELY worth the wait. I will purchase in the future but definitely take note that the delay in shipping (compared to other online stores) is much longer than expected. Again, Worth the Wait!
Date of experience: June 9, 2017
Shipping time is absolutely ridiculous - compared to many other online stores. I don't think it should even be an issue if it is made 100% clear that just filling the order would take 6-8 days. Then for it to be sent out is ANOTHER 5 days. Then on the shipping website there is ABSOLUTELY NO WAY of getting an ETA. I have already contacted customer service and was told this same information. I also was told by customer service BEFORE purchasing that an ETA would be given once it was has been packaged. I am now told this is not correct - you do NOT get an ETA. ( One of my items was marked "Priority Dispatchiing) Again, I think right at the time of checkout it needs to be in big, bold letters (and throughout the checkout process) that the shipping is in no way the same or even similar to many, many online stores. Once this is clear, it becomes the buyers option if they want to continue.
Date of experience: June 5, 2017
I was looking for a sharp look, easy to wear for those happy hour and party to come. Got the perfect little black dress in a few days. Cant believe it. The quality is good and the fit is perfect
Date of experience: November 7, 2017
I placed a order on 8/8/16 my birthday. Due to the fact that the 1 item i ordered is still in processing on today 8/16/16 i am disappointed that they had the nerve to tell me if i paid $10 extra i could have the order at my home by the 19th. When customer service responded to my email they apologized and said processing normally take 1-3 days. When i emailed them on the 4th day of procesing. At that time instead of asking for an additional $10 they should have shipped my item express as a good deed. NEVER ORDER FROM HERE AGAIN... NEVER... I WILL REQUEST A REFUND.
Date of experience: August 16, 2016
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We cannot find any effective information through the order number you provided. Please send us (our email address is dispute@shein.com) your correct order number or the email address you registered on our website so that we can help you as soon as possible. It is okay for you to cancel your order if your order hasn’t been shipped out yet and we will refund to you.
Apologies again for all the trouble. Waiting for your reply.
I didn't order anything from this company but they are trying to take money out of my account that I have a block on (Thank God) there's no contact info for Shein and that's sad!
Date of experience: August 30, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
This company is a SCAM do not buy for them. I was promised a refund for something I spent $80 to return all the way to America from Aus. 3 months ago and still no reply. STAY AWAY
Date of experience: July 25, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I reterned some stuff with this order #GSUN5K13Q00M6B6. No money was refunded to my account, but the app said it arrived at the warehouse and refunded successful?!?! I only chated by INSTAGRAM customer servise (Robat) just told me nonsense respond... Do you know why SHEIN don't have any customer service by phone? Because they don't want to return the people's money... I'm so sorry for myself that bought some stuff from this cheater company! Just make sure that you don't trust to this company...
Tip for consumers:
I don't recommend this company to anyone! If they buy something they shouldn't return that item even if is not right one, otherwise they lose their money!
Products used:
Clothes
Date of experience: March 28, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered 2 dresses three weeks in advance from when I needed them and PAID for the express shipping. Called fedex to track the package as it wasn't here 3 days prior to the event I needed the dresses for and fedex informed me they sent the dresses the lowest possible shipping message NOT the EXPRESS that I paid for. When I consulted with the company about the issue the only thing they offered back was FIVE DOLLARS OFF my next order. Completely ridiculous! Never recommend or order from here. Still have yet to receive the items or any money back.
Date of experience: May 29, 2015
Dear customer,
Nice day.
Sorry for the late reply.
We have checked it for you, and found that the shipping way you chose is expedited shipping rather than express shipping. We also have noted on our web, the delivery time of expedited shipping usually takes 6-8 working days, and it is not included in the processing time. If you really paid the express shipping before, you can send us the screenshot of the payment. Hope you can kindly understand us.
In order to save your time, we have shipped your items in two parts. The logistics information shows that your first package has been delivered. Have you received your package? And your second package was shipped on May 26th, 61299992140420710812 is your tracking number. Because the tracking number needs time to update the information, you can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420710812 after several working days. Hope you can understand and trust us.
If you need further assistance, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
I recently order a "Black White Round Neck Oblique Striped Bodycon Dress" for my mum and I couldn't hide my joy as this was a gift I could only afford for her on her birthday and it came exactly the day it was billed to arrive and was exactly what I ordered. Placing the order was really simple and quick without stress and seeing the dress on her on her birthday was really amazing as I couldn't believe I actually bought it for such an amazing price. Thank you "sheinside". I'd always recommend YOU anytime, any day and certainly coming back soon.
Date of experience: September 21, 2015
I ordered 2 cowboy hats and they came in a plastic bag, they were smashed and damaged and they will not refund or exchanged. Awful, terrible, bad company
Tip for consumers:
Dont buy from them
Products used:
2 cowboy hats damaged beyond use and no refund
Date of experience: March 29, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
DO NOT ORDER FROM THIS COMPANY! ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. PURCHASED A COFFEE POT.RECEIVED ITEM.CAME WITH NO INSTRUCTIONS PLUS RECEIVED AN CHEAPER POT THAT I DID NOT ORDER. HAVE TRIED TO REACH CUSTOMER SERVICE WITH NO SATISFACTION.
Date of experience: May 24, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
DO NOT ORDER FROM THIS COMPANY!
It is now March 8th and I have an item that was sent back in January that has still not been refunded. The company contacted me by email asking me to change my review and gave me a 20% off coupon for my troubles. I placed the order on Dec 10,2014, the item didn't arrive until Jan 2015 and then they wanted me to pay to return the item after I attempted to cancel the order because it was a Christmas present that was no longer needed. I have filed a complaint with the Better Business Bureau about this company because this is outrageous. Customer service is appalling and I will not be bribed into a better review with a coupon.
YOU HAVE STOLEN MY MONEY. YOU HAVE YOUR PRODUCT BACK AND STILL HAVE MY MONEY. DO NOT PURCHASE FROM THIS COMPANY.
Date of experience: February 4, 2015
Dear customer,
Sorry for the waiting time and for all inconvenience we have brought you. We sincerely apologize for that.
Generally we only need 5-7 business days for processing, it takes longer than usual because of increasing number of our orders for Christmas.
Hope you can understand.
Sorry to heart that you are not very satisfied with our products, our return policy and our customer service. But we have noted on our web that the return shipment is paid by buyers.
We noticed that you have returned these items back, maybe you can tell us the return tracking number and link, so that we can check it and arrange refund for you.
Sorry for the late reply caused by time difference. Please understand that they didn’t do that deliberately. All of you are our precious customers, it is not only our responsibility but also our honor to help you. All of our colleagues are sparing no efforts to help you solve you problems.
Hope you can understand.
If there is any problem, please contact us via dispute@sheinside.com without any hesitation. Thank you. Best regards.
I always shop here! There are so many options to choose from and it is so affordable! It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here!
Date of experience: May 17, 2017
I ordered a few items from sheinside around 2 weeks back and received it a few days ago. I am completely disappointed with the quality of majority of the clothes, and i want to RETURN them for a REFUND.
How much will I have to pay inorder to return them to China, as I live in India?
Also, if I want to get something exchanged, will i have to pay to return that item to you so that it can be exchanged?
Date of experience: June 13, 2015
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
And sorry to hear that our item can not meet your requirement. You can take photos of these items which can show any defects to us so that we can check for you. SheIn cherishes our customers, and it is not only our duty but also our responsibility to help you solve your problems. After confirmation, we will refund any problems caused by us. If you want to exchange some items, you also need to pay the shipping fee. Once we received your items, we will arrange the shipment of the items that you exchanged as soon as possible. About the return shipping fee, you can go to the local post office to consult it. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.
I really like the quality of your products and the price is just wow! I will certainly order again and advise every one to trust shein. Products are great and people responding to email are so nice.
Date of experience: April 10, 2018
Just placed an order and can not wait to receive. I hope this site does not disappoint me. I will share this site with many others if I receive good quality in the products and quick delivery.
Date of experience: June 25, 2017
NEVER BUY ANYTHING FROM THIS SITE!
I bought three dresses on this site and paid $15 dollars for express shipping. On the site the express shipping says 2-3 days. My order didn't come for TWO AND A HALF WEEKS. I tried sending emails, using their online help, and received emails like "don't worry dear your order will ship soon".
After finally receiving my order, one of the dresses was falling apart. I tried to contact them for a shipping label and a week later I still had no response from them. To say that the customer service for this site is a joke wouldn't even scratch the service.
So I repeat, NEVER BUY ANYTHING FROM THIS SITE.
Date of experience: January 12, 2015
Dear customer,
Sorry for the waiting time and we sincerely apologize for all inconvenience.
Generally we need 5-7 days for processing and it takes longer than usual because we need time to customize them from the factory and to do quality-control tests.
Hope you can understand.
And sorry that we didn't reply you in time because of time difference and some other reasons.
We have sent details about return to your email. You can check it later.
Sorry for the delay.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
The fabric quality is extremely cheap. It looks nice only on picture. The other items do not last long though. Wastes of time to search items on Shien.
Tip for consumers:
No, idea what to say. If people do not care if it is cheap quality it is good for them.
Products used:
None. Returned everything
Date of experience: March 16, 2023
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
Where is my order!? Don't receive and I can't contact shein, live chat is lie no one is online! I need some contact information if not I will talk to my lawyer about this!
Products used:
Clothes
Date of experience: April 22, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Nice day.
Thank you for choosing SheIn.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. We are so sorry about the shipping progress. We usually spend 3-7 working days preparing the items, but we can not avoid accident happening. Hope you can kindly understand us. You are our precious customer, and whatever problems you have, we never neglect.
The size problem you mentioned, there are detailed information on the web, and you can refer to http://www.shein.com/How-to-measure-a-277.html for it.
Also our colleagues have arranged the refund for you, which may spend 15-20 working days back to your account. Hope you can trust us and We never want to lose you.
Begging your understanding.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.