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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
126
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1015
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How would you rate SHEIN?

Reviews (4,909)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user mj38
California
1 review
1 helpful vote
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October 12th, 2013

Wide range and cheap prices. You can tell that it isn't the best quality, but I guess you can't expect that from such prices. Delivery was fast and overall it was an OK experience.

Date of experience: October 12, 2013

Thumbnail of user deborahs26
Bangladesh
1 review
1 helpful vote
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January 5th, 2015

I am so exited to tell everyone the SheInside is on of the best. I think they try to provide their best.My wife also happy with his item, SO i recommended to every one,

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2015

Thumbnail of user lilyl35
Texas
1 review
0 helpful votes
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January 15th, 2016

I bought some product sheinside and they were shipped super fast. I bought! Great prices, great range of products. I will definitely be back - a great place to buy low cost, quality products. Thanks

Date of experience: January 11, 2016

Thumbnail of user halo13luv18
Texas
1 review
0 helpful votes
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April 29th, 2023

Who, tell me what woman? Would want to shop on a site where the is only skinny and no plus-size big women. NO PLUS SIZE MODLES! How am I supposed to know how an outfit my look on me selecting 2-3x with a skinny twig in my place?!?! NOT SHOPPING HERE. SHALLOW

Date of experience: April 29, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello,Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user cristalm4
California
1 review
11 helpful votes
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January 11th, 2018

I RETURNED THE ITEM THAT I DIDN'T LIKE, I NEVER GOT MY MONEY BACK. IT'S BEEN THREE MONTHS AND I THEY ALWAYS LIE SAYING THEY WILL ISSUE NEXT WEEK. OR THAT THEY ALREADY DID TO CHECK WITH MY BANK. LIES! I THREW MY MONEY TO THE TRASH WITH THIS WEBSITE. IT'S DISGUSTING.

Date of experience: January 8, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user ramoned1
Texas
1 review
1 helpful vote
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July 11th, 2019

I placed my order with shein but I made a mistake with the delivery address. It's delivering to Tennessee and I am in Colorado. How can I change this and have delivery here instead

Date of experience: July 8, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

The customer was contacted and the issue was fully resolved to the customers satisfaction.

Thumbnail of user forda9
New York
1 review
1 helpful vote
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December 3rd, 2015

I was able to order with ease. I loved their service. Very quick and professional. They deliver it to me with in 2 days. I will definitely order again for sure.

Service
Value
Shipping

Date of experience: November 30, 2015

Thumbnail of user valeriac4
Mexico
1 review
1 helpful vote
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December 16th, 2014

Order NO.: BPB3472

Here we go again, I have been waiting over a month for several orders and not a single one has been shipped. No tracking, nothing. They claim it has been shipped but theres no way to track it even when I paid extra for shipping. I will NEVER SHOP HERE again.
I am SO FED UP. All items are horrible quality and not like the photos on the site at all. They just steal the designs from other companies and do them with cheap fabrics and it is all awful and you never get the clothing like THE PHOTOS, it is all smaller, and horrible quality.

I've spent over $300 dollars and it was a WASTE! DO NOT SHOP HERE, IT IS DEFINITELY A SCAM!

Tip for consumers:
The quality of the items are a gamble, so buy at your own risk.

Service
Value
Shipping
Returns
Quality

Date of experience: December 13, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Sorry for bothering you
The reason is that we are in the middle of busy season. We are improving our speed of transportation. Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items
Your purchase history showed that you bought your items on November 22, you maybe mistake the time.
After 2-3 working days, you will get your tracking number once your items arrives at Mexico.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!

Thumbnail of user janineh6
Canada
2 reviews
2 helpful votes
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January 1st, 2016

I received the items just days after ordering, and both the dress and skirt are BEAUTIFUL and fit PERFECTLY! I bought a skirt and dress from Sheinside. It was a grey dress and a black asymmetrical skirt. I was hesitant because they were so inexpensive and beyond affordable.

Date of experience: December 29, 2015

Thumbnail of user gloriah14
Washington
1 review
8 helpful votes
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January 24th, 2016

I placed an order on Monday 1/18. The items in my order were labeled to be shipped in 24 hours. However, I've been checking each and everyday to see if it has shipped yet and it has not. My order is still "processing". If I checked off expedited shipping, the order should be shipped ASAP. If they labeled the items to be shipped in 24 hours, THEY SHOULD SHIP IN 24 HOURS. Otherwise it is considered FALSE ADVERTISEMENT. I have learned my lesson. I will take my business elsewhere.

Date of experience: January 21, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting so much time.
In general, we can ship these items which marked with "Ships In 24hrs" with 24hrs. But we noticed that one item of your order sells well, we also have marked this items as "Sold Out". This incident is really out of our expectation. No worry please, our colleagues of product department are sparing no efforts to stock this item from the factory. Once items stocked well, we will arrange the shipment for you as soon as possible.
If you are eager for these items, we also can ship your two items in two packages in order to save your time. What do you think of our proposal? It is our honor to serve you, we trust your problems will be solved perfectly and never let you down. Hope you can trust us.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user leahk3
Canada
1 review
0 helpful votes
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May 25th, 2014

After I had placed an order with this website, I came across a tons of negative reviews saying how the shipping took over a month, clothes were terrible quality, etc. This made me so nervous that I was very close to cancelling my order. However, I decided to take my chances. After I completed checkout, I received a confirmation e-mail saying that my order would take 5-7 days to process, and after 5 days I received another e-mail saying that it had shipped along with a tracking number. The fact that people were saying it took a month to arrive didn't bother me. Having ordered from China many times before, this is normal. And considering it's on the other side of the world along with free shipping, it's no surprise that it would take that long. However, I was very pleasantly surprised when my package arrived in only 6 business days. I live in Western Canada and I've never received anything that quickly from China, so I was extremely happy about this. I ordered a jacket, cardigan, t-shirt, and dress, and all of the items looked just as they did on the website. The quality was also nicer than I expected, especially for the inexpensive price. I would say the quality is a bit higher than what you would get from Forever 21. One thing I was most concerned about was sizing, and I wasn't sure if everything would fit properly, but everything fits me perfectly. Be sure to check the measurements for each item, and if you order accordingly, you shouldn't have a problem.
Overall, I'm very happy with my purchase from sheinside and I will definitely order again in the future.

Date of experience: May 25, 2014

Thumbnail of user monicag132
California
1 review
0 helpful votes
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November 25th, 2019

I've always loved their clothes and everyone was so nice! Excited to see them in LA. The store was filled with people and it was still clean and ready to go!

Date of experience: November 21, 2019

Thumbnail of user ailishd
Ireland
1 review
4 helpful votes
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October 19th, 2014

I ordered cloths and jewelry from this company for my niece as birthday present... her birthday passed without my order coming so I had to purchase another present... very very disappointed

Date of experience: October 16, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
We regret this unfortunate situation over which we had no control and apologize for the

Inconvenience.

Please forgive the delay. We are sure there will be no similar mistakes in the future.
Your tracking number is RT231705408HK, you can track it on: http://www.17track.net/en/result/post-details.shtml?nums=RT231705408HK
Please wait patiently.

If you have any other problem, please feel free to contact us with this email:
dispute@sheinside.com
Have a great day

Thumbnail of user mariam3285
New York
3 reviews
5 helpful votes
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February 28th, 2023
Verified purchase

Pso and awful experience they lost a good costumer my package said delivered n sigh I never sigh it n it was not delivered I have security cameras in very upset

Tip for consumers:
I would never buy from them n do not recommend so dissatisfaction it was cmy first time buying from their I should of stick with chic me is reliable u wait longer but u get it not shein

Products used:
Clothing in still waiting for them to answer me it said package was delivered but it was not by lasership they steal from ppl I want my refund

Service
Shipping

Date of experience: February 28, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user theanointedv
Canada
1 review
0 helpful votes
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January 11th, 2023

These people doesn't care about customers. They are quick to take your order but sneaky after they charge your card. No one to talk to.
They advertised 3pack of Bath towels for 7 dollars but when you want the bath sheet, it jumps to 22 dollars. They charged me over 90 dollars and sent me junk. I can buy 4 luxury hotel style bath sheet towels from the Bay in Canada less than 90 dollars. These people sent only 3 thin towels like a kitchen towel and when I decided to return it, they started playing games with me.All of a sudden, their complaint email doesnt work anymore and they need to send a verification code which never came.This is my first order and it's disappointing. I never knew they are very dishonest. I didn't read their reviews otherwise I will not purchase even a pin. It looks as if they don't give a rat behind what customers think and they need to be shut down. Very phony!
Please stop patronising their business. It looks as if they are hiding somewhere in China, not UK as advertised.

Date of experience: January 11, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user danij31
Colorado
1 review
0 helpful votes
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January 22nd, 2022

They will take your money then bs you for weeks right before they decide to tell you they cannot deliver your items. There are far toobmany sites that are a million times better than this one.

Tip for consumers:
Only tip is try Fashion Nova

Products used:
Didn't even get my products....

Service
Value
Shipping
Returns
Quality

Date of experience: January 22, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user fatimag6
Arizona
1 review
5 helpful votes
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June 23rd, 2017

I used this site once to purchase three articles of clothing for my daughter. I had yet to receive any clothing or package, and about two weeks, later, i had refunded the order, keeping in mind that i created 3 tickets within this waiting process, and several representatives of your so-called site lacked the ability to assist me. Now i am currently waiting for an apology, along with a refund. This site is terribly disgusts me, as i am a struggling at- home mother with no experience with online ordering and hardly enough money to afford it. I live paycheck to paycheck, and just once, i had decided to treat my daugher with something online, just to find out, it scammed us out of the little money we had. PLEASE BE CONSIDERATE AND UNDERSTAND THAT WE NEED OUR MONEY BACK AND HAVE BEEN WAITING WEEKS TO RECEIVE IT. We also put our full trust in your site, as it was advertised on The Real, and I am completely disappointed so see this site was a scam

Date of experience: June 21, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Fatima,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92612909805366XXXXX, you could check through the link http://www.fedex.com/us/.
The package has been delivered on May 30.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf of you). You can also ask FEDEX(link: https://www.fedex.com/apps/fedextrack/?action=track) about your package through the tracking number 9261290980536601XXXXXX and call the local post office to find your package.

Please contact us weather you find or not. If you still do not find your package, we will refund you certainly.

Thumbnail of user sumeraa
New York
1 review
0 helpful votes
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February 18th, 2021

Shien is a great store to shop in with amazing fashion styles at a great price. The clothes are true to their size. I have ordered shirts for office wear as well great dresses for parties.

Date of experience: September 8, 2019

Thumbnail of user stephaniel311
California
1 review
0 helpful votes
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November 27th, 2019

Highly recommend came to the pop up store after seeing the quality. I ve heard that you can do free returns in case the sizing doesnt work out. The pop uup store was a cool environment

Date of experience: November 23, 2019

Thumbnail of user keianar
California
1 review
0 helpful votes
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August 11th, 2014

I love SheInside! Many of my friends order from this store, so this was my first time ordering from SheInside. I wanted this cute white floral dress that my friend bought on Forever21, but it was so pricey! I've been window shopping for awhile on SheInside and I found the White Sleeveless Floral Crochet Lace Pleated Dress for $20, so I definitely bought it. Later, I received a confirmation email saying that my order would take 5-7 days to process.

The customer service was spectacular, the delivery was on time, and it was shipped to me in 8 days. I was kept updated on my package and it was a stress-free process. I love how the dress was packaged very neat and presentable.

The dress was high quality! I love how the floral pattern was well stretched, the material was soft, and the color of the dress was a pure, clean white. I'm only 5'3, so the dress was at a pretty good length and it looked way better than expected when I tried it on. I would say that the quality is much more better than Forever 21. For now on I will definitely shop from here. The clothes are cheap and trendy, and I get complimented on my dress regularly.

Date of experience: August 11, 2014

Thumbnail of user nadiaw107
Texas
1 review
0 helpful votes
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November 27th, 2022

I order somethings for my kids for christmas i checked the Shein website it says that it was delivered but... I NEVER RECIEVED IT! There's no customer servie number and the little customer service bot it dumb as hell. I just want my money back is that to much to ask.

Date of experience: November 27, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user jodiy19
Massachusetts
1 review
1 helpful vote
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June 5th, 2022

I am very disappointed. The items I ordered did not arrive. Instead there were two incorrect items and not in my size. There is no one to reach to fix my order. I will never order from them again.

Date of experience: June 5, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user vandamanm
Maine
1 review
0 helpful votes
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January 23rd, 2024

I bought a sweatshirt from shien and i thought it would be good material, but it was polyester from the child workers that work at shien! What the heck!?

Tip for consumers:
child labor is the strat

Products used:
sweatshirt and child labor

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2024

Thumbnail of user zoew17
Utah
1 review
0 helpful votes
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May 5th, 2017

I'm very unsatisfied with how SheIn handles their business. I should not be told 20 days after my order has been placed that it is delayed because of a "warehouse upgrade." This is information that should have been shared the moment I placed my order. Even a week or two after would be much better than letting 20 days pass. I'm wondering if SheIn would have reached out to me at all if I hadn't messaged them originally.

The first time I reached out to customer service about the delay, I was simply told that the package will be shipped in 2-3 days and that they'll inform me by email soon. Those days past, and I never received an email, nor an update, nor a reason for the delay in the original message. Today I received an apology message, letting me know the delay is due to a warehouse upgrade and that my order will be shipped out within 5-7 days. Hopefully they follow through with their word this time around.

***UPDATE***
I changed my rating from 1 star to 3. As the SheIn representative said in her reply to my original review, my package was marked as priority and was shipped out as soon as possible. I received the package yesterday, 5 days later (although still almost an entire month shy from the date I placed my order). I appreciate them getting my order to me so quickly; however, I'm hesitant of purchasing items from SheIn in the future because of the time it took and because of the lack of communication.

Date of experience: May 3, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Zoe,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We have marked your package as priority dispatch, and we will ship it out as soon as possible.
After we shipped out your package, we will send you an email to inform the tracking number.

If you need any help, do not hesitate to contact us.

Thumbnail of user truptip2
India
1 review
2 helpful votes
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August 28th, 2018

So it was my 4th order which didn't go through. So frastrated. My 3500 rupees are stuck with them, they won't ship me my package neither would they cancel my order or return me my money, it's been long now. Sooooooooo pissedddddddddddddd... alomost every day I have schedule a call then they will call me 1 hour late and do nothing about my order. EEEEEEEERRRRRRRRRRRR!

Date of experience: August 26, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Trupti,

Our team has emailed you from dispute@shein.com regarding your refund. Kindly respond at your earliest convenience. We hope to hear from you soon!

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 8 days

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