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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Omg, I don't know what people are complaining about. I received my order within 3 days. Quality is just the same as any department store. I will do business here again and again and again!
Date of experience: February 23, 2017
I placed my order on the 25th of May and my order IS STILL IN THE PROCESSING STAGE. After making multiple complaints, I received an email stating that my order which is ready for shipment will be shipped - but have not received any further information regarding this either. Utter unprofessionalism on behalf of shein and extreme disappointment on my side. Will I EVER RECEIVE MY ORDER? If you are unprepared for international shipping, simply do not offer it.
Date of experience: June 9, 2017
Hi Antara,
Thank you for ordering from our website, we are so sorry for the delay of your order.
We checked your order, the item (mmcdress-d6062-mauve) is one of our best sales products, it is in short supply now.
How about you choose another similar item in our website instead? Or we could also help you to cancel this item and issue the refund.
Waiting for your reply!
I read LOTS of reviews leading up to ordering from this website. I seemed mixed but most said that if you did you research, looked at the measurements, read reviews/saw reviewers photos that you could find some diamonds in the rough...
WELL I spent a few weeks, way too many hours researching, plotting, doing my due diligence to make sure my order wasn't a flop and I still am returning everything.
All of the items I purchased were rated 4.5 stars or 5. All KIND OF fit even though I ended up getting XL's in almost everything even though I'm a medium... The major problems were:
- The cut of the items (tiny shoulders even with a large torso or fit well everywhere except my hips which is not a trouble spot I ever deal with...)
- The quality was awful (sewing job was ok, materials were MEH to touch but really uncomfortable on. I also felt like washing anything would automatically ruin it forever)
I was unimpressed and disappointed with my items, but hung them up in my closet because they were "wearable." A week later I thought to myself- I never want to put those things on my body, I would rather spend the money on ONE nice item than 5 pieces of crap that I don't want to wear. So- returning it all.
You're probably wondering why I'm giving them TWO stars? Well- customer service is super on top of everything, shipping was fast and hassle free, and returns are a breeze.
It seems like SHEIN is certain women's cup of tea, but in hind sight most of those satisfied customer pictures were teenage girls with tiny bodies...
Tip for consumers:
Shop the sale racks or head to Ross or Marshalls
Date of experience: December 11, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I had ordered 21 items and received 0 of them in my package. There were just random items in the package. Very disappointing. And how am I supposed to return items I DID NOT receive?
Products used:
none
Date of experience: December 8, 2021
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
If you dont care about when you get the product I believe it would be worth the cost of the items. I ordered dresses from She Inside specifically for a business conference I am attending. I ordered them nearly 10-12 days before my conference assuming just like an other business I have ordered from that it would take 3-5 days to recieve my order. After 5 or 6 days passed. I created a ticket inquiring about if my items have been shipped yet or not they tell me it takes 3-7 days just to get the order ready. If I would have known that previously before I ordered that would have been helpful. Now, it says my items have shipped on 4/16 at 4 am. I go to check today assuming that they would be on their way to my house or arriving the next day. Come to find out they have not even left the warehouse yet. Not sure why you would package something for shipment and just let it sit in the warehouse instead of actually getting it out or why it would take 4 days to do that. All I know is the shipment process is a hassle, if would have known all this information before i ordered I would have purchased overnight shipment or whatever was the quickest.
Tip for consumers:
Their customer service isnt awful they do at least get back to you in 24 hours about your inquiries but still seemed to not act urgently on the matters at hand at least in my experience.
Date of experience: April 19, 2016
Hi Erica,
Thank you for ordering from our website, sorry for keeping you waiting.
Yes, it normally would take 3-7 business days for us to get the order ready and then 4-7 business days for the package to arrive with expedited shipping. We have stated that on the site, but it probably didn’t catch your attention…
Your package was already packed and handed over to FedEx on April 16th, they normally would update the tracking info only after the package arrives in your state, that’ll hopefully be soon.
If you need the package in a hurry, you can contact FedEx with the tracking number 61299992140423556196, we’ll also contact them to see if there’s anything they could do to speed up the process.
Hope you will get the order soon!
Love their kindness, clothes and app! Anytime I watch a live I'm so intrigued by the fashion and attitudes of the models everyone just has wonderful energy clothes are awesome and I just love shein
Date of experience: November 28, 2019
I had a wonderful time at the store today. I suggest that you out a pop up shop in puerto rico. I bought some very needed socks. In addition, i also bought a perfect staple
Date of experience: July 14, 2019
Order placed 11-27… still not delivered and now out of delivery time frame. No usps tracking dates and no customer service support. First time to order and the last.
Date of experience: December 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered clothes 8/31 and i selected expedited shipping and I expected it to be here before I go back to school (I go back on Wednesday) but every time I look at the order it still says processing, it has said that for a while now.
Date of experience: September 5, 2016
Hi Niasia,
Thanks very much for ordering from our website, and we are terribly sorry for keeping you waiting.
I checked your order, it shows that it has been shipped out. Tracing No: 61299992140432444385, you could check on https://www.fedex.com/apps/fedextrack/?action=track. But please noted that the shipping company won't update the shipping details until the package has arrived at the sorting center of USA.
Hope you could receive your order soon.
I've ordered from SHEIN 4 times, and while it's not the best quality items on the planet, I've found several cute tops and dresses for cheap and have loved the easy return policy. For my latest order, I returned 10 items in February all in one package. I received an email from SHEIN saying they received all my items and my refund would be processed soon. Next I got an email saying I was refunded for 2 items and that the other 8 items would be processed when they arrived at the warehouse. The previous email said they WERE at the warehouse. So I waited a few days and then began trying to contact an agent or submit a ticket. All I get is a chat box with a robot and there is NO button to click for "contact agent" or to "submit a ticket." They don't exist. I have over $100 in a refund that I deserve since they clearly stated they received ALL my items and 2 months have gone by with nothing. I'm pissed and will never order from SHEIN again and will continue writing and sharing bad reviews. I want a direct link from someone to submit a ticket, not steps on how to on the website because none of those buttons exist.
Date of experience: April 13, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I reported on September 9th because one of my items inside the package was missing and the order was already paid. She then replied that the package had been delivered and that there was no wrong or missing package. Well, yes, there's been no wrong package since I received it, but it's not complete as my other items were missing, and I was advised to contact Logistics. I contacted the logistic team, and then they advised me to contact your support. I am very disappointed in how your customer service handled my query. She closed the ticket even though it was not yet resolved. She said that she was unable to process the refund due to my inability to provide the necessary information. I already provided all the information and sent her the photos when I first reported, and now I can't reply to the ticket reported as she closed it. Then she had the courage to say that if I encountered any other problems, please open a new conversation, and they would be happy to help me. So funny, you can't even resolve my concern and close it without providing an accurate resolution, then ask me to create another ticket, and you're happy to assist. Well, if you're happy to assist, you should not close the ticket if that's not resolved yet because it's inconvenient and I need to wait 24 working hours again for your nonsense reply.
Date of experience: September 18, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I placed my order on December 27,2017. I got an email on January 13,2018 saying it had shipped. I still have not received it and when I try to track my package it says "package not found."
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2018
Terrible quality, misrepresented item in photo. ONLY A PARTIAL REFUND! DO NOT PURCHASE! Tiny mat looked beautiful and plush in the photo, when it arrived more like a bathmat and not as described, not luxury in it!
Date of experience: August 27, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I've ordered an item from SheIn. It was very pretty, true to size and good quality. The description was faithful with the product. The shipping was pretty fast. I surely recommend it!
Date of experience: October 16, 2017
They do not allow you to return swim wear. The size are too small or too large and do not look like the pictures.
Terrible customer service... You cannot speak to anyone!
Date of experience: July 31, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered over $250.00 usd and the delivery was very fast. I'm very happy with the service, the quality was very good just a little detail they sent me the wrong size of a pair of pants.
Date of experience: June 13, 2017
I have ordered from this site a couple times. Never had a problem with getting the items on time or with the product sent. Never returned anything. Its a trust worthy site.
Date of experience: April 19, 2016
I love shein! I've made many purchases and they always deliver quick and the quality is stunning! Some of my best outfits come from shein and the best part is it's affordable.
Date of experience: September 7, 2019
I ordered the "Gold Fashion Chain Necklace" and it was exactly as described. For the price you pay the quality is quite good! The shipping was quick and the payment process was easy. I had no issues.
Date of experience: October 21, 2014
I ordered a shirt off SHEIN and when I received it it came smelling really bad so I tried contacting but SHEIN never responded to me after months of reaching out and it was a shirt that I couldn't return so I needed to speak to someone but no one responds if they send you smelly stinky clothes so I highly recommended avoiding this website
Date of experience: March 9, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
FOR STARTERS, MY ORDER WAS DELAYED 2 TIMES BEFORE IT SENT OUT, SO I WOULD SAY IT WAS WEEKS BEFORE I RECEIVED THE ORDER. HOWEVER, ON TOP OF THE LONG DELIVERY, THE QUALITY OF THE CLOTHING IS EXTREMELY CHEAP!
Date of experience: April 6, 2017
Dear Toni,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We checked your order, the item (blouse161115702) has arrived at the USPS facility, you will receive it soon.
The tracking number is LW03182XXXXXX, you could check through the link http://www.17track.net/en/. For more details, please check your email.
And if the items came with any quality issue, please return them back to us, please wait until the item (blouse161115702) arrives, in case, you also want to return it.
Just follow the instructions as below to download a free return label.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
If you have any other concern, do not hesitate to contact us.
I have recently bought a t-shirt for my girlfriend.It is very stylish and gorgeous. Cloth quality is very good and the price is also very reasonable. Delivered on time.
Date of experience: June 24, 2015
I love shein's site. All the items you buy are perfect, without defects, just like in the photos. Even the delivery is perfect and the package is well packed
Date of experience: September 2, 2017
After the review I was emailed by shein they also offered 200 as compensation and I got one of the refunds in my account but the November refund of 602 still not showing up.
Date of experience: February 26, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Have wrote to them and also wrote a review here had 2 refunds pending one of them was cleared but the other is still not sowing In my bank have checked with bank as well, lost 602 which shows refunded on shein site but I have not received it yet.
Date of experience: January 27, 2019
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Kathi，
Thank you for your support, we will keep on improving.
If you nee any help, please submit a ticket on our website, our customer service will get back to you within 24 hours, and help you to solve the problem.
If you have any concern, do not hesitate to contact us,