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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Hopefully Shein opens a physical store in miami soon. Pricing is great and clothing is very fab. The pop up idea is great but a bigger space is needed
Date of experience: July 13, 2019
Shein, you've been good so far but something has been wrong, I ordered $80 worth of items and when I check on my email, half of my items were missing and the one of the items I ordered was a total of $65 even though it is actually $7, I hate SHEIN and will NEVER use it again
Date of experience: October 25, 2023
Everything about this store is so cute. It's the best! Everything is affordable and super trendy. Shein is always my go to shop for absolutely everything!
Date of experience: November 15, 2019
Made 2 orders from them and was happy with what I got each time (in total 5 pieces).
Each time I ordered a XL or L since I'm tall and the fitting is good.
Date of experience: December 22, 2017
My girlfriend bought the White Deep V Neck LAce Bodycon Dress and it is stunning. She loves it and it fit just perfectly. Will definitely buy again. Thank you SheInside!
Date of experience: November 16, 2015
I got a dress and a skirt not too long ago. They are true to size and great quality! I love SHEIN, super affordable and they are up to date on their latest trends.
Date of experience: August 30, 2017
I do recommend this site. I ordered here more than 20 times and I had great experiences.
I order 1 size more than mine because their sizes are smaller than here, but it's all.
Date of experience: March 17, 2018
Clothing was not like pictures. Very sheer fabric. Shirts were short in the torso. Dress was very sheer. Clothing in a size large which would maybe fit a size 0 or 2 at best.
Date of experience: March 19, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I returned right products and shien said I returned non shein items. Although I have receipt of two same Article in different sizes and they are showing two different designs and so many excuses.
Date of experience: June 18, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I've ordered from shien quite a few times and never have had a problem with the shipping the clothes definitely could be better quality but it's kinda u get what u pay for … but this time doesn't make sense i made a purchase on the 20th and that same day said my package had been shipped from there facility for the past week now i haven't gotten any updates on were my package is. My estimated delivery time was the end of November which is why i still went through with my purchase now it's not till December. I contacted support and asked them because usps only received the packing label that means my package hasn't shipped yet right? They told me yes, then go on to saying it has shipped that went back and forth never fully confirming if it's shipped or not shipped yet, they said according to shien it has shipped well not according to usps it hasn't even if it has usps would have some update on there end and they don't they haven't even received the package going on a week, they told me to wait until the delivery date? Like I'm supposed to wait until December for my updates to see when my package is coming i wouldn't have still ordered it if it was gonna be here in December
Date of experience: November 27, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love you guys so much
I just wish you had more colors and trends for rhe plus size like you bring for the thin girls
And also wish youbyou had evning dress fir events for the pkus size
You great!
Everytime im wearing things of ykur website i get a lot of compliments
Thank you thank you thank you!
Date of experience: November 30, 2019
I ordered last june 2 and its been more than a month... i keep tracking it evryday but it says the same thing... no proper info regarding the order and the customer service is bad.
Date of experience: July 14, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is dispute@shein.com) your email address registered on our website that we can help you as soon as possible.
Waiting for your reply. Apologies again for all the trouble.
I heard about this website through some Youtubers, obviously, they have been paid. This website is a scam, worst customer service ever! Now I can only pray to get my money back through Paypal. WORST!
Date of experience: July 15, 2017
Hi Annie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 55510551XXXXX, you could check through the link https://www.dpex.com/.
It shows the package was delivered, have you received your package, are you satisfied with the items you received?
If you need any help, do not hesitate to contact us.
They are scammers and it is all over the internet. I still have received nothing from these scammers although they have charged me TWICE for orders. Nothing!. THEY SHOULD BE ASHAMED. They send a post here trying to make themselves look good but have SCAMMED many people claiming that their orders were sent, which they are not, claiming that they will give a refund. - WHICH they DO NOT. Claiming to respond in 1 HR which they do not. DO NOT ORDER FROM #SheinMexico SHEIN USA They are scammers. They have RIPPED me off of $300 USD.
Tip for consumers:
There are multiple complaints on FB and everywhere where these scammers do not deliver and refuse to return people's money to them. This should be all over the media along with the rest of the lawsuits they have against them.
Products used:
I received nothing
Date of experience: January 25, 2024
Nice clothes, very fashion and with amazing prices! For me the sizes are big, I always order Small and they are a little big, just with they had more XS sizes.
Date of experience: November 13, 2017
Love SHEIN, great clothes and amazing prices! They have so many different options online! Came to Dallas for a pop up and they have great things! Come back to Dallas soon!
Date of experience: October 20, 2019
I love the affordability and the refund policy for them. I've orderes numerous time and havent ran into any issues with process of checking out and refunding.
Date of experience: September 7, 2019
I purchased over 100.00 worth of items that were all marked as will "ship in 24 hours". 4 or 5 days later I contacted customer service to see why the items hadn't shipped and was told that they were being inspected for quality. They shipped the very next day.
They arrived pretty quick once shipped considering they came from overseas and I was really surprised by the quality of the items considering the cost. They are not designer pieces or course, but they are really decent quality for the price.
I was really happy with the items that fit; however, 2 items did not fit (I guessed the wrong size as I wear xs, sm, and in some cases a med) and one item was not flattering on my body type. I contacted customer service again and they gave me their USA warehouse address for return shipping. I sent the items back via UPS ground and provided the customer service with the tracking number per their request. UPS said the items would arrive to the warehouse today and when I checked this evening, my money was refunded to my wallet on the site and I have the option of purchasing something else in place of the items returned OR I can withdraw the money back to my original card.
I don't feel like I should have had to contact them before they shipped the order and I don't think the customer should have to pay for return shipping but it is what it is. And overall, it was a really good experience. I am off to spend my refund with them! LOL
Date of experience: June 9, 2016
Be very careful ordering with us company two of my orders that I returned I never received my refund through afterpay will never order from them again
Date of experience: January 11, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
First I'll say I buy something offline every week so I'm usually one to not leave any bad reviews but I just had to for this website... I ordered only two shirts, three weeks ago, and I still haven't received them. Expedited shipping is a joke, it will not get here when it says it will. (4-7 days) The order took a week to process, then i got an email saying it shipped, that was two weeks ago. So I emailed them and they said to be patient it was on its way! Well, after a week went by (I assumed it would be here in the 4-7 days since I PAID for that) I emailed again to cancel my order and get my money back, they responded with "sorry" and that when I got the package I could send it back, and then after I would get a refund. What kind of customer service is this?!? I should've read reviews clearly this whole website is a rip off and they do not care if you are upset about their service. When I asked why they would even offer faster shipping, they replied with "well we can't control the logistics" Then you should obviously not offer the shipping! Just let your customers know it will take a while, that would solve a lot of problems with your customers. This is the absolute worst website to buy anything off of and I would not reccommend it to anyone even with the cheap prices. I wouldn't have been upset if I were informed of the pro longed shipping. The Least you could do is refund the shipping people paid extra for. Any other website would do that. Long story short; terrible service, terrible website. Beware.
Date of experience: September 9, 2016
Dear Kaylan,
Thanks for ordering from our site. We are truly sorry for keeping you waiting.
We have checked your tracking number and found that the package have been delivered successfully on September 9,2016.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). You can also ask FEDEX(link: https://www.fedex.com/apps/fedextrack/?action=track) about your package through the tracking number 74899992140431892275 and call the local post office to find your package through 92+tracking number(FEDEX may transfers your package to the local post office).
Please contact us weather you find or not. If you still do not find your package, we will refund you certainly.
I have not got my custom made DIY orders in like 3 weeks. They don't email you back. An I want to sue because I want my money back an no one gets back to me. Scam scam scam an I'm not having it.
Date of experience: August 10, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is dispute@shein.com) your correct order or the email address you registered on our website that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I can't believe everything is so cute and on trend but still so affordable. And the clothes are always well fitting in my experience. The best clothes always.
Date of experience: July 14, 2019
Amazing experience, all the collection was perfectly selected for this summer!
The set up of the store was an insensitive to be shopping and the topic was great
Date of experience: July 14, 2019
I finally received the item (Coat) today! But after I had opened up the package, I didn't expect the coat to be so thin-I expected it to be appropriate for winter wear but clearly its not... Trying it on as well, its baggy in awkward areas such as the central part of the back and the arms. The colour was a good match though.
Also, the Shein company contacted me with details of the tracking link the morning after I posted my first review which was cool.
Overall I think you get what you pay for-from this site. I purchased a surprisingly cheap coat, and cheap it was (in terms of quality). I only was so bold and daring to buy it because I managed to get my hands on another similar coat-with similar pricing-and that was the best coat I had bought.
I read reviews on the shein coat that it was thick, would keep you warm-which was reassuring. But now i feel that reviews aren't even reliable.
This wasn't a good experience but I guess you win some and you lose some...
My advice when purchasing main pieces of clothing-go out and shop-especially if it's expensive. I'm lucky, my item is cheap and I'm not going to go through the process of sending back requesting a refund (it costs more).
Date of experience: December 30, 2015
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.