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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I had purchased some clothing that I never recieved but it showed delivered I checked with my neighbors to see if they got the package and nothing. So I tried to reach out to shein and they seem not to have live operator I ended up emailing them and no response. So I had to notify my bank about this issue so they submited a claim to get my money back but two weeks later there disputing they want there money back I refuse to pay for something I never got and will fight for my money.
STAY AWAY FROM SHEIN NOT WORTH IT
Tip for consumers:
To save your self stress stay away from shein
Products used:
NONE I NEVER RECEIVED ANYTHING
Date of experience: July 23, 2021
I order from this place 2 weeks ago hoping I would get my order before may 6 because I have to travel and according to them they offer express shipping that will take from 5-7 days. That's a lie! And when I asked why it was taking so long to process more than 7 days! They said it was because I bought a best seller item and they had to make it again:/
I went and saw the best seller items and my items weren't best sellers. Then they told me they would fix it and they only changed my status from processing to shipped and I don't have ANY tracking info. I hope this isn't an scam!
I will never buy again and if someone is reading this DON'T BUY FROM SHEINSIDE YOU WILL BE VERY DISSAPOINTED AND PISSED
Date of experience: May 3, 2015
Dear customer,
Nice day.
Sorry for waiting time and all inconvenience we have brought to you. We sincerely apologize for that.
Actually all of your items have been stocked well on April 25. But we knew that you had contacted our customer service before, and your requirement of the delivery time should before May 6. So in order to guarantee the package could delivered on time, we could not ship your package. Later our customer service informed us that you need the items no matter what time, so we arranged the shipment for you very soon on April 30. Hope you can kindly understand us and forgive our delay.
With regard to the best-selling product, actually one of your items belongs to the recommended list, so we need more time to stock it. Hope you can trust us. And because the tracking company needs time to update the information, and we need to get the tracking number from the tracking company. Hope you can understand. Later we have checked for you, and found your tracking number is 4236419854, you can track it after several working days on http://www.dhl.com/en/express/tracking.html?AWB=4236419854&brand=DHL.
Don not worry, you are our valuable customer, we will never deceive you. Please trust us and give us one more chance again.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
Yesterday I paid for an order on Shein and it says on my PayPal account the money has been deducted but on the Shein website it says it's still 'unpaid'. This is a scam and i will not accept this.
Date of experience: July 27, 2022
Hello, sorry for the inconvenience. For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
The clothes are garbage and feel/look worse after you wash them. Staff only communicates through email and you never get the same person. On a related note I experienced fraud on the card used to purchase items and canceled the card because of fraud. I returned more than half the Shein items because they did not resemble the photos and were poor quality. Shein said I needed proof from my bank to verify payments and my identity so I can be refunded. Fast forward 2.5 months, my bank branch manager emailed me with proof of the Shein purchases from the already destroyed and canceled debit card along with my license. The bank showed the debit card number in the email for more validation. Shein wanted an image of the canceled debit card but this card was destroyed by the bank, due to fraud. This was also mentioned in the bank email. Sadly this information wasn't good enough and I still have not gotten my money, which is over $100.00. I will never purchase items from this company again. I also very rarely write or closer to never write bad reviews. This is the worst company and if they keep treating customers this way they will be out of business quick!
Date of experience: March 23, 2023
Hello, Thanks for your feedback. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered something from this website however on the shipping address the zip code uploaded incorrectly how can I get in touch with them to cheater this matter
Date of experience: November 13, 2016
Hi Jasmine,
Thank you for choosing our website.
We noticed that you have submit a ticket on our website, and our customer service has solved the problem for you.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
Mostly everything I bought was either super big or too small. Shirt I bought it two sizes up in a 4xl and it was way too small, pants and tights I bought in a 3xl. Both tights were super big like I could pull them up over my boobs my boos are a 46DDD there were like rumpers one pair of pants fit a little big but not complaint and the others were super tight as of they were a1x I'm very unhappy
Date of experience: June 13, 2019
Dear Tattyanna,
Our US Customer Support Team has sent you an email from dispute@Shein.com. We hope to hear from you soon.
Firstly they lost my account. Even though I had made 4 seperate purchases totalling $1,000. So they tell me they found the acct even though nothing shows up when I log in? I have been trying to get a return shipping label from them for 3 weeks. I can't get one on the website because my acct shows no orders. But they have done nothing but screw with me. Send me pictures of what I ordered and ask me to detail what I want to send back, which I did. Still no label. I made the mistake of saying 2 items arrived with damage and sent them photos, but they keep saying send as a JPEG, which I did several times. Finally I just told them to forget exchanging the 2 items. I also told them I would take credit over a refund as I liked alot of what I received. I have no idea if they are just screwwing with me or can't read english. But so far nothing has been done. I have requested a return label probably 30 times and they keep ignoring my request. I can't call anyone and explain my issue. They just have different people repeatedly apologize for your issue but do nothing to solve it. I am very disappointed as I liked the majority of what I bought. But outside that they suck. 3 weeks still no resolution and then today they notified me they were closing my ticket? Why!? You haven't addressed the problem yet! WHAT the holy hell!?
Date of experience: October 4, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I purchased a Black Metallic Yoke Knit Hat for my wife, it was shipped quickly and is of the highest quality, I will be a repeat customer. Thanks SheInside!
Tip for consumers:
Fashion high quality merchandise at an excellent price!
Date of experience: January 21, 2015
I ordered my dress and received it withing the time stated. It was even better than I had hoped! The tailoring was perfect and looks wonderful on. I would highly recommend them to anyone!
Date of experience: November 13, 2013
I paid 69 euros for nothing, the parcel never arrived, they didn't care(customer service) on top of that they say i will get my refound wjen the parcel will be back to the sender
Date of experience: May 18, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
After i got all my items for a lot orders, but some items didn't like i ordered, but i sent the bad feedback to them, but i didn't see any my feedback after, then IT DID NOT APPEAR ANY BAD FEEDBACK ON THE WEBSITE. So the website " SHEIN " is just receiving only good feedback...? And THE BAD FEEDBACK WON'T BE ACCEPTING by SHEIN WEBSITE? But you are beware about the problem that If you wish to make order from them. This problem was not right with THE US SELLER. EXTREMLY TERRIBLE...
Date of experience: January 13, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I was excited about this site, placed a few orders with them and maybe two items were kept. I I decided to return the items because the material was horrible! They take so long to deliver and just to be disappointed. I received my money on my "wallet" and decided to withdraw the total, despite the fact that it doesn't give you instructions or tells you it'll go straight to the cats you paid with. Well one of my cards was closed and re issued. For months, I have been trying to get my last refund back, even if it's back to my wallet so that I can I guess purchase something else, $17.86! $17.86 is the amount that they refuse to refund. They keep asking me to call my bank to get my money, my bank doesn't have it! My account is closed! They are rude& disrespectful in their emails to me so of course I fight back. They talk to you like you're an idiot... I am still the customer and they lack customer service and respect. Honestly, I just want my money back from them and never again babe anything to do with them. Any advice or help is much appreciated!
Order# provided is only one of the order #'s, so I am not sure which order # is the pobre in question. I just know the amount is $17.86.
*******@gmail.com
Date of experience: November 2, 2016
Dear Erika,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
And now we have contacted Worldpay and we will figure it out where is your refund, after Worldpay replies us, we will contact you. We will certainly help you to make things right.
If you have any concern, do not hesitate to contact us.
I ordered a shirt May 11th and it's the 13th of June also the tracking info hasn't changed since the 25th of May and no emails / notifications on when or where my order is! THIS WEBSITE HAS BAD SERVICE ALL AROUND
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2017
Hi Shanice,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92748909805366012XXXX, you could check through the link http://www.fedex.com/us/.
Please pick up your package at the local post office.
If you still could not find it, we will certainly refund you.
Waiting for your reply!
It was such a difficult process to order TWO items, we had a gift card but it wasn't working. We ended up wasting money on a gift card that didn't give us our money for it. Do not recommend.
Date of experience: January 4, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered 7 items. The last update was that it had been shipped on 23 February. FEBRUARY. We are in June. No one responds to me and I still have not received my package.
WORST ONLINE SHOP EVER!
Tip for consumers:
Do NOT order from them
Date of experience: June 5, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love their merchandise because it is so affordable and most of the time their fabrics are good quality but they do take FOREVER to ship the orders. Shipping is free so you pay for what you get
Date of experience: May 10, 2017
I ordered a pair of shorts in a large to be safe & they are still so tiny. I have never worn a large in my life & they will not allow me to return even after a million emails. Wtf
Date of experience: June 29, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
We apologize for all the disappointment and inconvenience you’ve been through.
The size of our items corresponds to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is our e-mail address is dispute@shein.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Here is the linking of the return and exchange policy. http://www.shein.com/Return-Policy-a-281.html Please read it clearly. You can contact us if any problem.
Apologies again for all the trouble.
EXPECT A MINIMUM OF 5-6 WEEKS SHIPPING TIME! DO NOTTTT LISTEN TO THEIR SHIPPING TIMES ON THE WEBSITE.
I ordered 2 dresses for a wedding 4 weeks ahead of time with their website telling me it takes 7-14 days to get the order processed and shipped and then 2 days to get the package at my doorstep. NOPE! Over a month later and the wedding passed a week ago and the package finally got here.
They respond to your emails begging for a tracking number with "be patient, the carrier takes time to post the tracking number". NO, they just didnt ship it for over 13 days.
AWFUL COMPANY, DO NOT PURCHASE UNLESS YOU HAVE TIME TO WAIT!
FIGURE IT OUT SHEINSIDE, ITS 2014!
Tip for consumers:
just don't.
Date of experience: October 20, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This is, hands down, the best of Anthro's early fall release dresses. I picked one up today and I'm thrilled to review it, I think it's really a great little number!
The Good - Though it seems voluminous in the photos, it really has to be seen and tried on to be appreciated. The fabric is a heavy stretch jacquard which has a fantastic way of holding you in and also skimming over curves at the same time. It's NOT nearly as poufy in person/on you and the skirt is so well proportioned that it will hit most figures at a flattering place. The top fits great and has just enough curve to the higher neckline to be flattering even for the bustier among us who usually need a deeper scoop neckline to be visually slimming. This just... works!
Also good is the length. If you're on the shorter side, it still won't hit you right at the knee, just above it and for taller gals, it's a great lower thigh length. I've tried this on with boots and heels, tights and bare legs and each way it looks RIGHT.
I also love the red color, kind of a cinnibar red, easy for most people to wear and great for fall.
Date of experience: December 2, 2014
Worst service ever i orderd on the 18 nov ask today wats going on as per shein my package is in south Africa.as per Buffalo its still at china.
Worst service i have ever got
And im stil waiting.
Date of experience: December 8, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
SheIn obviously thinks we are stupid
Zero accountability
For sending me the wron suits
The supposed customer service rep here replies are condescending and insulting
Obviously we already contacted SheIn on the app
Theives and liars
Tip for consumers:
this is really a shame
Products used:
all clothing styles
and shoes
Date of experience: April 2, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Ordered over a month ago, didnt even get a shipping conformation until more than 3 weeks later when I asked for a refund. Now the tracking number they gave me my package hasnt moved in over a week. THEY CAN JUST KEEP IT! I am so tired waiting for their products it is ridiculous especially when they promised a 24hr shipping window and didnt recieve it after 2 weeks. THIS SITE IS A SCAM DO NOT PURCHASE THEIR PRODUCTS
Tip for consumers:
SCAM DO NOT ORDER THEIR PRODUCTS THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH NO PRODUCT
Date of experience: October 15, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
THIS IS THE FIRST TIME ORDERING WOTH SHEINSIDE AND MY LAST... I BOUGHT TWO PIECES ON 8/23 AND HAVE YET TO GET TRACKING INFO OR MY PACKAGE! I HAVE EVEN EMAILED *******@SHEINSIDE.COM AND HAVE YET TO HEAR ANYTHING! I WOSH INSAW THESE REVIEWS BEFORE SHOPPING ONLINE... I AM SO DISAPPOINTED DO NOT ORDER HERE YOU MAY NEVER GET YOUR MERCHANDISE
Date of experience: September 1, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Due to time difference, we could not reply to you in time. Hope you can kindly forgive us and accept our sincere apology. We are really sorry for letting you down. Actually you are our precious customer, we never neglect your problems on purpose. Hope you can trust us. We have checked for you, and found that your package has been shipped on August 25th. Because the logistics company needs time to update the information before, you could not get the detailed tracking information at this time. Now your package has been arrived at your country, the logistics may be updated within several business days. Hope you can kindly understand. In order to protect your private privacy, we will send the email to you about the detailed tracking information. We also will improve the quality of our service in the future, hope you can give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I had returned my COD order a month ago and i received an email saying my account had been refunded on 28th feb 2018 but my wallet is empty. I cant even submit a ticket because my order page is empty and The customer service is TERRIBLE.
Date of experience: February 16, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Bug in the payment processing section of both the Mobile APP and Website that does not recognize a true "000" Value for the CVV Code field for Payment information. The help text field contains a 000 value as an example and it flags the value as invalid when those same numbers are entered. Thus anyone with a true and correct "000" CVV code on their Credit Card cannot purchase anything on their site
Date of experience: April 25, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤