SHEIN

The customer service reps are very helpful and friendly just ordered my package and i need it by the 31st so hopefully i get it but so far excellent! :)

I work in a mall so most of the time I am at work, so I use my work address for all my courier orders, I ordered cellphone cases from SHEIN,
Month end May 2022 I received a call from a buffalo delivery guy asked me where exactly I am in menlyn, I told him at the mall and he then told me he doesn't do malls because gets charged and that he will use a different courier company. When I tried tracking my order it says I asked for a reschedule which I didn't. Then later I got a message for rescheduling but then I am required to pay an additional R150 delivery fee on top of what I initially paid. How does that work?

Made in China Crap! CRAP, CRAP AND MORE CRAP.
Ordered earrings. LITERALLY half the size pictured and CHEAP AS ANYTHING!
I ordered clipons. Pierced were send with both ousts broken! DO NOT BUY ANYTHING FROM THIS FAKE CRAP " Company"

I placed my order during my short break in New York, before I knew it within 5 working days my order was delivered in an excellent condition with a good packages and great services

I AM HIGHLY UPSET THAT THE ITEM I PURCHASED ON THIS WEBSITE HAS NOT BEEN DELIVERED THE DATE THAT IT WAS SUPPOSE BE HERE IS JUNE THE 11th 2021 PLEASE GIVE ME MY ITEM THAT I PURCHASED BEFORE I SUE THIS COMPANY

So I ordered a bunch of stuff on the 9th of September and its been a month now and nothing came in yet. I spent over 50$ on stuff... When will my package come in?

I ordered clothes from this website in October, it took awhile to get the clothes but I was very happy with what I got. Upon having a good experience I then decided to place a pretty hefty order in November hoping I would have these clothes for Christmas. This is when things took a negative turn... I got one of my orders but my other order totaling up to 215.62 did not come. I contacted the DHL service twice to find the error was not from them but from Sheinside. When I contacted sheinside I spoke to a person online for over three hours, and got no where at all. I sent multiple pictures to the person I was talking to and still got no where. I was even told by this person that I did not place the order on November 29, so I decided to send a picture of my order stating that I did place an order on said date. Still I got no where, yet I decided to still try and work things out with the person online. Rather then get any answers my online chat was terminated, and I still have not gotten the email that the online person told me I would get. To summarize my experience I do not have the clothes I ordered, or my money back.

I placed an order for two items on August 23th with expedited shipping and I paid $1.99 shipping insurance, a week after that it was still processing and I asked them if they thought it would be here by September 3 and they said no because one item is taking longer than the other. Great service so far! Nothing bad yet but wait for it. Around the 16th or 17th of September (1 month after placing the order) it was still processing! I asked them why and was told it was on hold because they were waiting for me to cancel my order(?!) and they were sorry and are shipping now. I got the shipping confirmation that day and this is where I expected the expedited shipping part to kick in but nope still waiting. I feel like an idiot waiting so long for an order that wasn't even processing to finish processing all because of a lack of communication. Who does that without telling someone! They took my money, thought I wanted a refund even though they didn't give me my money back AND they would've "processed" my order forever if I didn't say something. Very disappointed. Every time I think about it my blood boils.

I'm having the exact same problems as I have just read on this page! I wish I would have read here first, I would never have ordered. I ordered a couple items and spent the extra to get free shipping (one more dress over paying for shipping... worth it) My order keeps saying its being processed... It was meant to be here in 3-5 days. Its been a week and when I msged them, I seem to have gotten a generic reply. They told me 2 of the items are on backorder... That they need to make a new batch. That was never told to me when I ordered. When I asked if I could cancel the two items so that the rest could ship... I was told no. Maybe all of this should be communicated to the client. I ordered with three weeks until my vacation but now I am being told it won't make it here until after I get back. And the online help (because there is no phone number where you can call and talk to a person) is generic. I don't think it's a real person. I keep getting the same line each time I ask something new. I will never ever order from here again, I'm so disappointed as I was really looking forward to the dresses I had ordered.

** Update When I spoke with "Kevin" online. He told me my order was UNPAID when I said it wasn't... I was told to go find a confirmation number from paypal... So it shows its been paid on their site, its being processed, and they are waiting for two items... but it's not paid!? This website is a total scam.

I ordered more than 100 dollars in clothes from them so it was a big parcel that didn't fit in my mailbox and without MY CONSENT they authorized the mail courier to leave it in my front door, so when I got home it wasn't even there. Called the mail company they said because they authorized it they can't take responsability for it.

SHEIN, STOP USING UNIUNI EXPRESS. THEY ARE $#*!ING $#*!ED. THEY LIE ABOUT HAVING YOUR PACKAGE AND NEVER DELIVER IT. I'M NEVER SHOPPING FROM SHEIN AGAIN, AND I'M GOING TO TELL EVERYONE I KNOW TO NEVER EVER ORDER FROM SHEIN UNTIL THEY STOP USING UNI $#*! EXPRESS SHIPPING.

This site obviously has cheap prices which means the material won't be that great. BUT some of the items are not bad for the price and have been worth my my money (around $7 a piece). So far I've bought 4 items and I'm in love with two of the items (material and fit). The other item is decent material, cheap price, but I personally don't like how it looks on me. The fourth item I paid $15 and it looks and feels cheap, but what else could I expect? I knew I was expecting this but I still like the item. I can make it work and get a cute outfit. I'm overall satisfied. I just ordered a few more items so I'll see how that goes. But I never spend more than $35 on one order cause I don't want to risk a huge amount of money. I suggest to anyone to order by two items per order at first to get a feel for the company and so your potential disappointment won't hurt your wallet too much. My first order was only two items and it was around $15, it did take like 3 weeks to come but I get what I pay for. Plus some of the items aren't that different from clothes from cheap mall clothes like F21, charlotte rousse, and RUE. If you're familiar with the store Discovery, that's what I compare SHEIN to.

I had just enough money to buy what I needed but I refunded it because I wanted something else. So I canceled my order but never got my money back. Shein is a scam!

I spent over $100 and DHL delivered the package to the right address but placed it in the wrong mailbox. USPS confirmed that they obtained the package and sent it back to the shipper. I have spoken with DHL customer service, my local DHL site, as well as the driver that delivered the package to the wrong mailbox, which the driver openly admits to as I spoke to him when he came to retrieve the misplaced package.

I have been back and forth with SheIn for 2 weeks. They want proof that DHL put my package in the wrong mailbox. How in the world am I supposed to prove that. And what would it matter? DHL has said over and over again their driver was at fault for placing the package in the wrong mailbox. They've even reached out to DHL China to tell SheIn that they need to reimburse me and file a claim against them for the misplaced package.

I have requested a full refund as soon as I found out my package was lost and SheIn's customer service talks in circles. They do not get anything done and assume everyone is a criminal if they say they never received their package... Even when DHL ADMITS to misplacing it! They're morons. Do not do business with this company. Flush your money down the toilet instead.

I ordered the "Black Spaghetti Strap Sequined Backless Maxi Dress", knowing that it is a popular dress. I NEED it by May 16, or it will be pointless to even buy the dress and I will be incredibly upset. I have had a decent experience before ordering a dress but the processing and shipping time is very slow. After reading countless reviews on how in stock dresses that say "ships in 24hrs" do not actually finish processing in that time, I am upset and worried. I asked the online chat help if it is in stock and how long it will process, but was given the sheinside website chart on how long shipping and processing usually takes. I already knew that! Another time, I asked "does the Black Spaghetti Strap Sequined Backless Maxi Dress have stock in US?" and then I saw "Operator Anthony has left the chat. The chat is ended." I gave the service a 1 star rating. UNACCEPTABLE. I asked a question and the operator just left. It is very frustrating to know that the online help could not help me answer my question about my specific dress. Hopefully I get it in time, if not I am filing for a refund.

Hi I need more informations about my purchase. I bought clothes on your website on 23rd june but the statut online is always " processing"!. Could you tell me what about my articles. Thank you

I ordered for the 1st time in my life! And the product is missing, even 2 pieces. And they tell me there is nothing wrong with my order, and everything was delivered! Kizda masii bleadi!

I made my order last thursday on July 7, its still showing to be processing, according to the statud it should be expedite. I'm affraid won't get my items before my trip on next week.

I ordered two of the life like dogs for my grandkids over 2 months ago and I still haven't got them. Tpyical crooked, stingy and Greedy Asian fake company that is stealing money. THIEVES!

One of the best sites i know for apparels. I buy very frequently from here and i am extremely happy with the experience. The quality, design and price everything is best.

They service is very good, they answered me all my questions and gave me the information i needed in livechat service, i expected a little bit more in the ticket reply.

It was delivered in a good condition with the date stated on the site. My order was well packed and delivered in good condition. I'll surely come back for more. Thanx...

Terrible service! Stay away!
After some back and forth I got an email saying that my order has been shipped. I have been provided a tracking number which takes me to the shipping website. However, I got the following message on the website:

We regret to inform you, Your tracking number was not found, Possible reasons:

1: The carrier hasn't accepted your package yet.

2: The carrier hasn't scanned and entered your package tracking information into their system yet.

3: Your tracking number is incorrect or invalid.

4: Your tracking number has expired and removed from carrier's system.

Generally, After the sender shipped your package, It will be processed by the carrier, They will scan and enter tracking information, There might be a delay between scanning events and tracking availability. Depending on how recently your item was mailed, Usually it takes a few days for processing, Therefore tracking information won't be appeared online immediately, You could contact with the carrier for confirmation, Or please try to track later.

I have waited a while before posting this, because I wanted to give you guys the benefit of doubt that there might be a chance that this gets update. SO DON'T EVEN TRY TO TELL ME TO WAIT MORE!
I need an immediate update on the order, not more excuses. Otherwise, I will have to begin the process to get my money back.
Following is my tracking number: RT*******HK