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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I couldn't believe the prices of their clothes, or the fact that some items are marked to ship within 24 hours. I went ahead and placed an order for a basic dress, to see the quality of material and shipping times. I was satisfied with my first order, it was decent quality and it was shipped within 24 hours and arrived within 4 days at my home.
Feeling confident in the site, I went ahead and ordered a formal dress for a wedding, this item was also marked as shipping in 24hours. Well it has been a few days, and several "tickets" have been opening and the dress has yet to be shipped, and of course I have not heard from anyone. I am beyond upset, as I need this item by a certain date, and it doesn't look like its going to happen. If an item is not going to ship in 24hours they should be honest, as I could have looked for my dress elsewhere. Now, due to their policies I will be stuck with this stupid dress, that I will probably never wear and have to purchase another. Spending double the money.
So dissapointed.
Date of experience: October 15, 2015
My order ID number is HKH4345. I placed an order mid july and I received no confirmation number or no tracking number. Where is my tracking number? There is no email on the website for help.!
Date of experience: August 14, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Generally speaking, when the package was shipped out, we always send the email to our customers, it might be sent to your junk mail, so you did not see it or you ignored it. We are really sorry that we just sent one email to you. We have checked for you, and found that you placed the order on July 31st. The logistics information shows that your package has been delivered to you. In order to protect your privacy, we will give you the tracking number and link of your package via email later. If you have not received your package, you can contact the local post office to get back your package. Hope you can kindly understand. All of you are important for us, it is not our duty but also our honor to help you. Hope you can trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I was walking down the street when I saw the shein drivier I waved and he threw a box at me and called me a $#*! and I started bleeding by my eye I had to get surgery and I hate shein to this day BOYCOTT SHEIN NOW!
Date of experience: July 14, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a blazer from SheIn, that actually arrived in a reasonable time period, and looked decent. I wear a US 12 or 14, and the size chart PROVIDED BY SHEIN on the garment's eBay page gave measurents in inches that suggested the garments in their corresponding size should have fit me.
Ha!
If you dare push your luck, expect the Chinese XL to be about a small in US sizing. Seriously, I GAVE the garment to a small friend, and she likened it to a size 8 ladies - and a small 8 at that.
If you are a slender teen or very small boned, thin person, this stuff might work for you.
Just know that SheIn will not pay return shipping, even though they posted terribly incorrect size info to go by, so they should have accepted responsibility. I emailed them a couple of times and they just didn't bother to respond to my second email which made the case that it was their error, and they should pay return shipping. In fact, their website showed the case as being closed!
Would not waste more money on these clothes, and yes - reading the less than stellar grammar in many of the reviews, I suspect that many are indeed "fixed".
Update: After this review was posted, I had several emails from Sheinside, mainly wanting me to change my review. Right. I'll do that right after I pay to ship back the DOLL CLOTHES they sent me, and take a loss on something I couldn't use.
These people are not just dishonest, I think they may be hitting the bottle at work. The very nerve... deliver pitiful products and then ask for a dishonestly 'positive' review!
Tip for consumers:
Very, very small cut (cheap) garment; you can't trust their measurements as given to go by
Date of experience: February 8, 2016
Dear customer,
Nice day.
Sorry for the late reply and letting you down.
We sincerely apologize that our item can not fit you well. Actually different material and style have different size, our web has mentioned that the clear size description of each item. There may be up to 2-3cm error because of manual measurement. Hope you can kindly understand.
Moreover, we ever noted on our web that the return postage should be paid by the buyer. But SheIn cherishes all of our customers, we never try to neglect your problems. You can refer to our size guide http://www.shein.com/How-to-measure-a-277.html, and then take some photos of the measurement of item you received so that we can confirm with our factory. We promise that the problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
I order 5 items got them pretty fast and had to pay 19$ duty to the delivery guy which was not mention anywhere when I place my order, when I open my parcel the stinking smell that came out was horrible, one dress had a stain on it and everything was made poorly, very cheap quality, I decide to do a return what a nightmare, I pay 20.50$ for the return which I'm sure I'm not getting back, it's been 31 days still no refund! I email them over and over and over again and again and there are giving me the run around giving a ticket and other ticket saying the credit is in my account I try taking it out of course it didn't work, email them again waited for them to answer to tell me it's take 30 days to get my refund, I don't understand why they make everything so difficult and unpleasant, they sure took no time charging my credit card 24 hours when I did my purchase and now there taking all the time in the world to refund me like I'm gonna forget or just let it go, anyways I'm never buying from them again they have no respect for there clients
Date of experience: March 16, 2016
Dear customer,
Nice day.
Thanks for choosing SheIn.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. You are our precious customer, every customer service will try their best to help you. Hope you can kindly understand us.
You are unsatisfied with our items, which is out of our expectation. Actually we always check every parcel and do the quality-test before the shipment. And what problem you said we will improve. Hope you can trust us and we promise that we can do better in future.
We have arranged the refund for you on the 1st March and our management system shows that the money we have refunded to your wallet and you have extracted the refund from your wallet. Have you checked your account?
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
I made and order on Novemeber 9th, and I still haven`t received anything, and know when I try to track my order they tell me that they cant finf it on the website tha sheinside provides... I really, really waited so much to order something becuase I was not confident about shopping online, and now I am really dissappointed because I haven`t received anything yet, and to be honest I am afraid I do'nt receive anything, the order has been paid already, I hope i receive my package soon.
Thank you
Date of experience: December 9, 2014
Very low quality. Super bad return policy. Do not want to buy any more. All pictures look good but details and materials are so bad. Waste my time.
Tip for consumers:
small things are good. but return is so hard. you need to keep the original bag.
Products used:
small things not cloth
Date of experience: November 18, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
When I got order my daughter dress was damaged. Reallly disappointed. Not ordering from shein again. And they don't even have a customer service phone number.
Date of experience: April 19, 2023
Hello Elizabeth,
We are sorry to hear about your experience that you received a damaged item.
I understand your side in relation to what happened, I read every word carefully and as a consumer, I put myself in your place. So we would like to give you an appropriate solution for you.
We suggest you can contact our customer service center via this link https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Have a great day
Review points now Shein make it expired! And also not all their products totally cheap,Temu is much cheaper than them if they have the product usually. Also,Temu has good return refund policy
Tip for consumers:
Only use it if Temu don't have the product.
Products used:
Clothes
Date of experience: May 23, 2023
Thank you for your feedback! We will continue to improve in order to provide you with better service!
This bikini wouldnt fit Barbie, and guess what? No returns, I'll never let my daughter have me buy anymore ship from China crap, took care gave 1/2 refund, satisfied now
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2017
Hi Jeff,
Thank you for sharing your feedback, we're so sorry to hear about your experience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And according to our return policy, we do not accept the return of swimwear.
How about you keep this item and we refund half of cost to you for compensation?
Waiting for your reply!
SheIn has alot of nice clothing options at affordable prices. Their customer service is also good, I have returned something before and got my money back.
Date of experience: June 16, 2016
I started to order from Shein in 2020. My first two orders were ok quality, and half of the items were not accurate in size. One can order ten items of the same size, and all will not fit the same. Also, a lot of items did not look like in the pictures at all and were of poor quality. I still did not send the products back, they ended up in my donation box. But my last orders were so dissatisfying that I returned part of them. This is how I accumulated a certain amount of credit in my Shein wallet.
Now, I thought I needed to place an order and use that money to have the credit gone before it expires. That said, I placed an order to match precisely that amount of credit.
The same day, I received a message from Shein, stating that I needed to verify that it was really me, which prompted me to go online and "resolve" the problem. I did that, and to my surprise, the only way to verify my account would be to upload my "government issued ID" to Shein, consent textbox ready, stating that this information will be stored and used by them!
I have never had a store demanding my government-issued ID to verify a 60$ purchase already paid for. This screams scam! No way I will upload my ID to any store, let alone Shein.
Tip for consumers:
If you return items, do NOT have the money refunded to your Shein wallet. Always to the original payment method. I made that mistake and now can't use the money, and they refuse to refund it to my account.
Date of experience: August 23, 2022
Hello, sorry for any inconvenience and we will improve our service. For any issue, we still suggest that you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.
I usually rave about how much I love Shein but ATM I'm pissed off with them. Being such a big company people order from how do you not have customer service. It's bull$#*!. I've made 8 different orders with them this month. Received first 2 no problem. Then yesterday I had 1 out for delivery. Then I get an email that it failed to contact USPS. So I did. They said for some reason my package was sent back to facility. They don't know why and can't help me only Shein can. So I did their live chat bull$#*! and took hours and 4 different people to figure it out cause they can take forever to respond but if you do that they end the chat. They wanted to reship my package but everything was oos so they did a refund. Now any company would of reassured me this wouldn't happen again and they'd check account and make sure there wasn't an issue. I told them multiple times I was worried about the other orders doing this as it's bday stuff for someone. And wouldn't you know after going thru all that $#*! for hours another one of my orders was out for delivery and same $#*! happened. Only now I can't live chat with no one for some reason. I'm beyond pissed and this is rediculous af
Tip for consumers:
There's no customer service at all so if you have a problem goodluck figuring it out. Your best bet is to do a refund.
Date of experience: August 4, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Dress arrived, very cheaply made, too big, although they said free return it was not. I will not reorder form this company!
Date of experience: July 23, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered two pairs of shoes only 1 came I'm never shopping with u scammers again I will also tell others not
Products used:
Shoes
Date of experience: July 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I got 40% off my first order of 2 knitted dresses, which was nice. But too good to be truth. Sure enough, DHL brought my package and I had to pay $25 for shipping upon delivery. Mind you, I already paid $2 for shipping as part of the payment. I hate those games of hidden fees. If you need to charge me for shipping, then have the balls and let me know from the start! Don't play those games with me!
Now about dresses... Size... I'm size 2 US, ordered XL. One dress is very tight. Another is a bit roomier, but sleeves are 3/4. Daaaaahhhhh... A lot of holes in the knitting. I'm a handy girl, I can fix those. But if you are not - those dresses will go to garbage.
Oh, and btw. They are shipping from Singapore.
UPD. This is an update for response from SheIn...
There is no import fees for the packages below $60 in Canada (FYI) and invoice from DHL states 'SHIPPING'.
Your 'one size' has 102 cm (40") bust, which gives us L size US or 12 US. Google it. As I said, I'm size 2. Any more questions?
I do have one thou... Are the holes in the knitting are part of design? Why you didn't mention this on web site? As well that the loose strings will pop up everywhere?
Date of experience: January 21, 2016
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
The extra fee you mentioned might be the customs fee, actually we have mentioned on our web that your destination country may charge customs duties or other taxes, but we will do appropriate compensation in case where there are additional fees. You can send us the screenshot of the receipt so that we can check for you. Hope you can kindly understand.
We have checked your order, and found that the size your order is one-size rather than XL, different types and materials have different size. You can see the detailed size description of each item, if there really has problems, you also can take photos of the measurement of the item which can show any clear differences, then send us these iamges via email later. We never neglect your problems. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I ORDERED A LARGE SHIRT. WHAT I GOT WAS A SHIRT MEANT FOR TEENS. THE WEBSITE DOESNT GIVE ONE AN OPTION FOR A RETURN. TAGS HAD BEEN CUT OFF ON ALL THE ITEMS I ORDERED. SAVE YOU TIME AND MONEY AND KEEP OFF THIS PEOPLE. FRAUD COMAPNY
Date of experience: September 30, 2015
Dear customer,
Nice day.
Thank you for your support.
We are terribly sorry to let you down and bring you such negative impression.
Sorry for all the inconvenience we have brought to you. If there is something wrong with size, you can send us some photos with clear measurement which can show some differences and defects so that we can check with them. After confirmation, we will be responsible for any size problems caused by us. Hope you can kindly understand.
Sorry for leaving you with such misunderstanding, actually our web has noted that we can accept your return request for these items received within 30 days of your original order delivered date. Hope you can kindly understand and trust us.
Sorry to hear that you are not satisfied with our items and want to return them to us. Please accept our sincere and unreserved apology. We treasure all of you and never try to deceive you. We know that you have contacted our customer service before, Would you like refund or other size? We need to confirm with you.
SheIn is a fast-growing company. All our colleagues are constantly perfecting ourselves and improving the quality of service. You are our valuable customer, all you problems and worries will never be neglected. We will do as much as we can to help you solve your problems. Please give us one chance, we promise that we will do better in the future.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
Worst site online to buy is SHEIN! NO Returns! Rip-off big time, SHEIN shame to you! SHEIN not give you return, because you never get RETURN LABLE and address where to send back their garbage. 3 daysI spend online, no chat, no customer care, just simple rip-of.
Date of experience: June 12, 2019
SHEIN attempted to assist this customer with their order, however we did not receive a response.
I put order and did received more that one month and there is not customer support or way to contact Shein
Date of experience: June 22, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I was originally disappointed with SheIn because I placed my order on April 26th and as of May 8th my items were still being processed. I specifically ordered these items for my vacation on May 17th but I didn't realize that the order would take so long to be processed. After several emails back and forth with a customer service representative, I didn't feel confident that my order would be received prior to my trip so I decided to cancel the complete order. I was told that it would take 10-20 working days to receive my refund back to my card since it was an international transaction, but surprisingly my refund was placed back into my account about 2 days later. Despite being slightly disappointed with the shipping time, I am extremely satisfied with the time that it took for them to refund my money as well as the transaction fee. I do have plans to order from SheIn again in the near future, but I now know not to order items if they are needed in a short amount of time. I hope that my next experience with SheIn will run as smooth as it did this time and looking forward to being able to post a review about the actual items that I'll receive on my next completed order. This time I'll patiently wait the 5 weeks or so that may be needed to receive the order and I don't mind the wait, as long as I'm satisfied with the items. I will definitely give SheIn another try.
Date of experience: May 12, 2017
I made a purchase on the 28h of September and I got an update on the 06th that it was out for delivery. Which was good however, to my surprise I received and email from them to say my package was "READY FOR PICK UP" an option I was never given so I could not have chosen that.
When i emailed them after a day they responded saying I should contact USPS to get delivery. WHAT THE HELL? I paid for a service and this is what I got.
Date of experience: October 8, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered on the 11th of august! It's the 20th of august! 9 days! Processing takes 4-8 days? Seriously i've waited nine! This is unbelievable you guys seriously need to get it together
Date of experience: August 15, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your order was placed on 11 August including 8 items. Most of your items belong to ‘ship in 24 hours’ except the “Blue Vertical Striped Ruffle Hem Blouse” and “White Round Neck Embroidery T-shirt”, so it takes longer for our suppliers to get all them ready. We apologize for the delay. We will ship your order out as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
SHEIN has the cutest clothes for an affordable price. Then the shipping doesn't take long. I will continue to shop with SHEIN and hopefully one day I can become a model for the company.
Date of experience: November 28, 2019
Bought 2 swimsuits. Reviews said runs small and size up. I wear a Size 8 (U.S.). These swimsuits are made in China where women hv "short torsos" and "no boobs"! I sized up from a medium to a large and could not get the swimsuits to go all the way up my body without stretching them to the point of almost ripping and my boobs were "hanging" out the sidesliterally! I'm 5-4 1/2 tall and a size 36C bra. Can't return swimsuits. Although inexpensive, I don't like wasting my money. Don't know how the other clothes fit, but definitely am not willing to try "anything" else from SHEIN. I would attach a pic to substantiate this review but it would be R rated and quite frankly I don't like exposing myself. Also please note, all the 5 star ratings are a SHAM. One reviewer said her rating "defaulted" to 5 stars and the website wouldn't let her rate anything less. Read the 5 star ratings and you'll see many of them "should not hv been" 5 stars. I wish I had read more into the ratings before ordering and I would hv seen the stars didn't match up to the written reviews. I ended up going on Amazon and ordered the "cutest" swimsuit I've ever owned that was a "true" fit to my medium size 8 and at a "great" price! Should have done this first - lesson learned.
Date of experience: June 16, 2019
SHEIN attempted to assist this customer with their order, however we did not receive a response.
Although I didn't receive my package yet, I feel totally disappointed. My items had the "shipping in 24 h" tag. Still, needed 4 days to process. The tracking shows "waiting for shipment" since 2 weeks. My emails got ignored, same as chat messages. This is ridiculous. Never again.
Edit: after contacting the company 3 times, I finally got the answer! Actually, mostly thanks to my review, I guess. Anyawy, I have changed the rating to "ok (but very average) mostly due to:
1. For my 3 emails I got 4 responses. Sure, holiday happen (that was the explanation), but still you have to work on customer service.
2. I got my order. And except of the fact, that half of my butt is out (too short underskirt), everything is as described (but if you are expecting HIGH FASHION, you will get disappointed)
3. After long loong time, I got another email, that the status of my order has beed checked again, it is delivered, and if everything is fine (non-sarcastic WOW!)
Still, what should be changed, is the shipping info. How am I supposed to ask if my parcel wasn't lost, if I am not able to say which company is supposed to deliver it?
Not cool thing is also that if you order things that are supposed to be shipped within 24h and, let's call it 'regular time' ones, EVERYTHING will wait (call me stupid, I was expecting 2 packages.)
Anyway, in the end it didn't kill me, but be prepared for some fun (to be fair, it happens with other sites as well)
Date of experience: May 1, 2015
Dear customer,
Nice day.
Sorry for the late reply and for the waiting time.
We have checked for you and found that this item Pink Deep V Neck Split Maxi Dress in your order cannot be shipped within 24hrs. As a result, we need more time to prepare this item. Hope you can kindly understand.
And your order has been shipped on 26 April already. RT272796575HK is your tracking number and you can track it via http://www.17track.net/en/result/post-details.shtml?nums=RT272796575HK. The tracking information needs few business days for updating. Hope you can kindly understand.
Sorry that our customer service didn’t reply you in time because of time difference and our three-day holiday before. We didn’t do that deliberately. All of you are our precious customers. We will never ever try to ignore you or to neglect your problems.
Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Nice day.
Thank you for your trust and sorry for keeping you waiting.
We are really sorry for letting you down this time. We have checked for you, and found that you placed the order on 13th Oct. But we noticed that your package has been shipped to you on 14th Oct. Hope you can kindly understand. It is not only our responsibility but also our honor to provide you with better online shopping experience, we never deceive you. The logistics information shows that your package has been delivered to you. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Have you received your package? We need to confirm with you. Sorry for letting you down, but we did not do it on purpose. We always put your satisfaction in the first place, your happiness is our best aim. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.